The cloud-based Customer Engagement software manages customer interactions, workforce, and self-service. The platform is an all-in-one solution for the entire enterprise around their customer engagement.
The platform's voice recording and quality management capabilities empower contact centers to catch and assess all customer interactions.
About Bazaarvoice
With Bazaarvoice, users can discover and approach customers and offer them trusted contests. The main purpose of this solution is that retailers and big brands can acquire new clients by sharing customer-generated content.
Bazaarvoice makes the most of its technology to obtain unique data and insights that are later used for targeting audience and personalizing ads. Content that is shared consists of reviews, ratings, videos, photos, and other experience-based material. If this content is adequately leveraged, it can be the basis for increasing sales and building brand loyalty.
Retailers can send customers email messages so they can quickly reach their review submission page, or they can publish it on Google seller ratings. Other benefits of this program include awareness on the: online retail sales increase, in-store retail sales influence, customer insights, the success of new products, and more.
About eGain
eGain offers AI-powered solution used by leading organizations worldwide. It is a transformative customer service for supporting online customers and contact center agents. This service helps businesses engage, gain, and serve customers throughout various communication channels.
The suite consists of following modules: eGain CallTrack, eGain Chat, eGain Virtual Assistant, eGain ClickToCall, eGain Cobrowse, eGain Mail, eGain Notify, eGain Offers, and eGain Social. The whole package ensures 360-degree customer feedback and reliable information that can improve customer interaction. This way, businesses can offer their customers the option of live chat with support agents.
eGain converts conventional call centers into knowledge-based multichannel customer interaction centers. There is also Artificial Intelligence-powered virtual assistant software, as a virtual agent providing help for website visitors. It is based on the natural language processing technology, that acts as a guide for customers. Finally, eGain Social is a tool that collects data from social media, analyzing visitors' queries and content acting as a single-sourced social publishing, and reputation management.
Features
API
Calendar Management
Chat
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Forecasting
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Call Tracking
Click-to-Dial
Net Promoter Score
Features
API
Calendar Management
Chat
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Forecasting
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Call Tracking
Click-to-Dial
Net Promoter Score
Features
API
Calendar Management
Chat
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Forecasting
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Call Tracking
Click-to-Dial
Net Promoter Score
Summary
Live chat
Churn management
Analytics
Customer experience management
Self service portal
Real time reporting
IVR / voice recognition
CRM integration
Request assignment
Workflow management
Summary
Ratings and Reviews
Questions and Answers
Seller Ratings
Moderation
Fraud Detection and Protection
ROI Measurement
Summary
Streamline and Automate Service Processes
Effectively Categorize Interactions
Monitor and Track Every Call
Integrate Multichannel Customer Communications
Complete Customer Information and Interaction History
A Common Knowledge Base
Intelligent Summarizing of Phone Calls.
Comprehensive Analytics
Fully integrated with other interaction channels
FAQs
Does this service offer multi-user capability (e.g. teams)?
No.
What platforms does this service support?
Aspect Via is a cloud-based software.
Who are the main user groups of this service?
Main users of Aspect Via are organizations with 100 or more concurrent and named users.
Does this service offer an API?
Yes, Aspect Via offers API.
Does this service offer guides, tutorials and or customer support?
Support: Knowledge Base, Online Support, Phone Support, Video Tutorials.
Does this service integrate with any other apps?
Integrations: Siebel, SAP, PeopleSoft, SalesForce, and social media platforms.
What is this service generally used for?
This service is generally used for Customer Engagement Management.
FAQs
Who are the main user groups of this service?
Main users of Bazaarvoice are big brands and retail websites.
What platforms does this service support?
This is a web-based software.
Does this service offer an API?
Yes, it offers API.
What are some applications this service is commonly used in tandem with?
It is commonly used in tandem with social media, analytics, and CRM applications.
What is this service generally used for?
This service is generally used to collect and publish authentic feedback from customers.
Does this service integrate with any other apps?
Bazaarvoice provides integration with Facebook, Twitter, Adobe Analytics, Google Analytics, Salesforce Commerce Cloud, Magento, IBM WebSphere Commerce, SAP.
Does this service offer multi-user capability (e.g. teams)?
No.
Does this service offer guides, tutorials and or customer support?
Does this service offer multi-user capability (e.g. teams)?
Yes.
Does this service integrate with any other apps?
eGain integrates with call center, business, content, and email systems.
Who are the main user groups of this service?
Main users of eGain are large companies aiming to provide timely, contextual, and consistent knowledge to consumers across digital & voice channels, touchpoints, as well as agents in contact centers for superior CX.
What is this service generally used for?
This service is generally used as a customer interaction software.
What platforms does this service support?
eGain is cloud-based, hosting, and on-site software.
Vendor Information
Founded:
-
Based in:
Phoenix
Employees:
1001-5000
Likes:
Followers:
Vendor Information
Founded:
-
Based in:
Austin
Employees:
501-1000
Likes:
Followers:
20.9k
Vendor Information
Founded:
-
Based in:
Sunnyvale
Employees:
501-1000
Likes:
Followers:
2.62k
Other
Who uses Aspect Via
SMEs
Enterprises
Desktop Platforms:
Web App
Mobile Platforms:
iOS
Android
Languages:
English, German, Spanish, Portuguese, Chinese, Japanese
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