The cloud-based Customer Engagement software manages customer interactions, workforce, and self-service. The platform is an all-in-one solution for the entire enterprise around their customer engagement.
The platform's voice recording and quality management capabilities empower contact centers to catch and assess all customer interactions.
About Bazaarvoice
With Bazaarvoice, users can discover and approach customers and offer them trusted contests. The main purpose of this solution is that retailers and big brands can acquire new clients by sharing customer-generated content.
Bazaarvoice makes the most of its technology to obtain unique data and insights that are later used for targeting audience and personalizing ads. Content that is shared consists of reviews, ratings, videos, photos, and other experience-based material. If this content is adequately leveraged, it can be the basis for increasing sales and building brand loyalty.
Retailers can send customers email messages so they can quickly reach their review submission page, or they can publish it on Google seller ratings. Other benefits of this program include awareness on the: online retail sales increase, in-store retail sales influence, customer insights, the success of new products, and more.
About AnnounceKit
The commonly observed problem is the lack of communication with the end-users about product updates and improvements. It is a big mistake to leave users to figure out the changes by themselves. AnnounceKit helps you to fill this communication channel with beautifully designed in-app notification widgets, email notifications and feedback collection.
Features
Custom Domain + SSL
Private Feed
User Segmentation
Email Notifications
Multiple Language Support
User Tracking & Sync
Custom Labels
Team Management
Integrations
Post Scheduling
Analytics
Post Pinning
Custom CSS
Features
API
Calendar Management
Chat
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Forecasting
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Call Tracking
Click-to-Dial
Net Promoter Score
Features
API
Calendar Management
Chat
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Forecasting
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Call Tracking
Click-to-Dial
Net Promoter Score
Features
API
Calendar Management
Chat
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Forecasting
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Call Tracking
Click-to-Dial
Net Promoter Score
Summary
Live chat
Churn management
Analytics
Customer experience management
Self service portal
Real time reporting
IVR / voice recognition
CRM integration
Request assignment
Workflow management
Summary
Ratings and Reviews
Questions and Answers
Seller Ratings
Moderation
Fraud Detection and Protection
ROI Measurement
Summary
Eye catching in-app notification widgets
Custom Domain + SSL
Private Feed
Feedback Collection
User Tracking
User Segmentation
Pricing
Lite Plan
$19.00
1 user(s) / month
Included in plan:
Private Feed
Custom Labels
Custom Domain + SSL
Startup Plan
$49.00
1 user(s) / month
Included in plan:
Team Management
Feedback
Emoji Reactions
Multiple Languages
Email Notifications
Integrations
Business Plan
$99.00
1 user(s) / month
Included in plan:
User Tracking
Cross Device Sync
Segmentation
Custom Feed CSS
FAQs
Does this service offer multi-user capability (e.g. teams)?
No.
What platforms does this service support?
Aspect Via is a cloud-based software.
Who are the main user groups of this service?
Main users of Aspect Via are organizations with 100 or more concurrent and named users.
Does this service offer an API?
Yes, Aspect Via offers API.
Does this service offer guides, tutorials and or customer support?
Support: Knowledge Base, Online Support, Phone Support, Video Tutorials.
Does this service integrate with any other apps?
Integrations: Siebel, SAP, PeopleSoft, SalesForce, and social media platforms.
What is this service generally used for?
This service is generally used for Customer Engagement Management.
FAQs
Who are the main user groups of this service?
Main users of Bazaarvoice are big brands and retail websites.
What platforms does this service support?
This is a web-based software.
Does this service offer an API?
Yes, it offers API.
What are some applications this service is commonly used in tandem with?
It is commonly used in tandem with social media, analytics, and CRM applications.
What is this service generally used for?
This service is generally used to collect and publish authentic feedback from customers.
Does this service integrate with any other apps?
Bazaarvoice provides integration with Facebook, Twitter, Adobe Analytics, Google Analytics, Salesforce Commerce Cloud, Magento, IBM WebSphere Commerce, SAP.
Does this service offer multi-user capability (e.g. teams)?
No.
Does this service offer guides, tutorials and or customer support?
We have a small team of dedicated Customer Engagement software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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