Compare AsisteClick vs Velaro vs Chatra

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Crozscore:

52%
what is this?
14%
interest falling

Crozscore:

84%
what is this?
100%
43%
interest falling

Crozscore:

82%
what is this?
41%
interest falling
AsisteClick screenshot view 5 more Velaro screenshot view 4 more Chatra screenshot view 1 more

Software Description:

Chat with your team:

  • 1-on-1: Every user can start a private conversation with another user
  • Private groups: Need to work a project? Create a private group and add team members to chat with
  • Departments: For every department you setup there is a room where members can share things
  • Mentions: Type @ and the name of any teammate to send a mention with a special alert
  • Emojis: Easily add emojis to replies and give them a personal touch.
  • Easy to implement: Just create your free account and add your team members.
  • Collaborators: Invite all your employees to the platform and unleash the collaborative work.
  • Send files: Share documents, contracts, PDFs, images and any type of files with your teammates.
  • Mark as unread: Need to get back to a chat? Mark it as unread and it will be activated as pending.
  • Chat even when offline: Users receive new messages while they were offline as soon as they login into the platform.
  • iPhone & Android App: Stay online and collaborate with teammates even when you are on the go using your iPhone or Android.
  • Fanatical support: Our support team is always ready to help you in English, Spanish and Portuguese.

Website live chat:

  • Chat transfers: Agents can transfer chat to other agents or escalate requests to users from different departments.
  • Scroll to chat history: During a chat session just scroll up to see previous chat history on the same window.
  • Tags: Classify chats in tags to easily identify and group chats in the future.
  • Shortcuts: Create a knowledge base of frequently asked questions and pick replies instead of typing.
  • Triggers: Send automated chat invitations based on rules and visitor's behaviour.
  • Screenshot capture: Take a look at your customer's screen to offer a better support.
  • Transcript by email: You can always email the chat transcript to the customer after a session.
  • Easy to implement: Just copy & paste a tiny HTML code on your pages and that's it.
  • Chat to ticket: Need to continue support after a chat session? Create a ticket from chat.
  • Offline to ticket: When no agents are online chat requests are converted into tickets so you reply when you login.
  • Emojis: Both agents and customers can combine text with emojis.
  • Send files: Share documents, contracts, PDFs, images and any type of files with your customers.
  • Custom fields: Need more information about your customers? Just add custom fields to the chat request form.
  • Custom colors: Easily adapt chat window colors to match your business image.
  • iPhone & Android App: Stay online and provide support even when you are on the go using your iPhone or Android.
  • Fanatical support: Our support team is always ready to help you in English, Spanish and Portuguese.

Multichannel customer support:

  • Multichannel platform: Provide support to multilpe channels from a single platform.
  • Twitter: Integrate with your Twitter account and reply to direct messages and mentions.
  • eMail to ticket: Forward customer support emails to the platform and convert them into conversations.
  • Chat to ticket: Need to continue support after a chat session? Create a ticket from chat.
  • Offline to ticket: When no agents are online chat requests are converted into tickets so you reply when you login.
  • Manual ticket: Need to continue support after a phone call? Create a manual ticket.
  • Conversational eMails: Convert those boring emails into nice looking conversations with chat bubbles.
  • Internal notes: Add private notes to tickets for internal use or when assigning a ticket to other user.
  • Assign tickets: You can assign tickets to a particular user or to a whole department.
  • Search with ease: Filter out tickets by user, priority, tags, customer, subject or ticket ID.
  • Easy to implement: Just forward your current customer support emails to our platform to integrate them into a shared inbox.
  • Web chat: Your customes can contact you in real right from your website.
  • Facebook Page & Facebook Messenger: Integrate with your Facebook account and reply messages sent through your Facebook Page and customers using Facebook Messenger.
  • Avoid collisions: Visual alerts let you know who is working on which tickets.
  • Tags: Classify tickets in tags to easily identify and group chats in the future.
  • Shortcuts: Create a knowledge base of frequently asked questions and pick replies instead of typing.
  • Emojis: Easily add emojis to ticket replies and give them a personal touch.
  • File attachments: Share documents, contracts, PDFs, images and any type of files with your customers and teammates.
  • Priority auto update: Setup service level agreements and when a ticket should be scaled to medium or high priority.
  • Mentions: Type @ and the name of any teammate to send a mention with a special alert.
  • iPhone & Android App: Stay online and provide support even when you are on the go using your iPhone or Android.
  • Fanatical support: Our support team is always ready to help you in English, Spanish and Portuguese.

Software Description:

Founded in 2000, today Velaro is the largest privately-owned provider of live chat and messaging software built to support the unique needs of enterprise customers. Leaders in eCommerce, higher education, health care, pharmaceuticals and more turn to Velaro’s integrated platform to optimize sales, deliver stellar service and dramatically improve rep productivity. Only Velaro offers Performance Management – a suite of in-depth analytics and reporting tools designed to drive agent excellence and customer satisfaction. Get real-time feedback, find coachable moments – and improve constantly.

At Velaro, our goal is to help your team master continuous improvement in your customer communications, as part of their daily workflow. Managers can direct and assist agents in real time with chat shadowing, or review transcripts and reports after the fact to look for coachable moments. Customers can provide feedback on entire conversations or even individual messages. Track conversions and sales data to definitively determine ROI. Only Velaro gives you the tools to make every chat better than the last.

Of course, communication with customers doesn’t occur in a vacuum. Our robust integration capabilities allow the Velaro platform to exist seamlessly in nearly any IT ecosystem (including custom-built systems). We integrate with leading ticketing systems, CRMs, marketing platforms, content management systems and more – in many cases, even more tightly than built-in solutions.

Software Description:

Modern live chat and messaging solution designed to facilitate personal communication between businesses and their customers. Chatra welcomes potential buyers with the faces of your team and invites to get in touch through friendly, targeted auto-messages. Now it's much easier for you to send you a quick instant message rather than a formal, stuffy email.

You can reply from the agent dashboard in your browser, desktop app, and mobile app.

Features:

  • File Sharing
  • File Transfer
  • Notifications
  • External Integrations
  • Data Visualization
  • Google Apps Integration
  • Multi-User
  • Dashboard
  • Chat
  • Lead Management
  • Contact Management
  • Email Integration

Features:

  • Marketing Automation
  • Lead Scoring
  • Scheduling
  • API
  • Contact Management
  • Notifications
  • Lead Management
  • Chat
  • Dashboard
  • Customer Management
  • External Integrations
  • Batch Permissions & Access
  • Multi-User
  • Google Apps Integration
  • Data Export
  • Data Import

Features:

  • Third-Party Plugins/Add-Ons
  • Notifications
  • Dashboard
  • Chat
  • External Integrations
  • Multi-User
  • API
  • Data Export

Summary:

    No key features associated with this application.

Summary:

    No key features associated with this application.

Summary:

    No key features associated with this application.

Team

Free
Included in plan:
  • Unlimited Users
  • Chat with Team Members
  • 1-on-1 Chats
  • Private Groups
  • Department Chats
  • iOS & Android App
  • File Transfers
  • Unlimited Time
  • 3 Departments

Chat

$6.99
1 user(s) / month
Included in plan:
  • Everything in Plan Team
  • Chat with Customers
  • Chat Button on Website
  • Transfer Chat to Other Agent
  • Additional Fields
  • Triggered Chats
  • Tags
  • Shortcuts
  • Integrations
  • Reports
  • 5 Departments

Inbox

$12.99
1 user(s) / month
Included in plan:
  • Everything in the "Chat" Plan, Plus:
  • Social Networks
  • Facebook Messenger
  • Twitter
  • Integration With Your eMail
  • Ticketing
  • Chats to Tickets
  • Manual Tickets
  • Continue a Chat by Email
  • Continue Chat by Facebook Messenger
  • 10 Departments

Starter

$19.95
1 user(s) / month
Included in plan:
  • Basic branding
  • 1 proactive chat rules
  • 2 groups
  • 500 visitors
  • Click-to-chat

Small Business

$64.95
1 user(s) / month
Included in plan:
  • Premium integrations
  • Report scheduling and export
  • Sales conversion tracking
  • Full branding and surveys
  • 3 proactive chat rules
  • 5 groups
  • Unlimited visitors

Professional

$149.95
1 user(s) / month
Included in plan:
  • Enterprise security
  • A/B testing
  • Shared canned messages
  • Unlimited proactive chat rules
  • Unlimited groups

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service offer an API?
  • Yes

  • Does this service integrate with any other apps?
  • Yes

  • What platforms does this service support?
  • Velaro supports web browsers and windows app.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • What are some applications this service is commonly used in tandem with?
  • Velaro can be used in tandem with CRM, eCommerce, help desk, and marketing automation software.

  • Who are the main user groups of this service?
  • The main user groups of Velaro include customer service organizations (on both the marketing/sales and support side).

  • What is this service generally used for?
  • It is used for continuously improving customer service via chat and messaging.

  • Does this service offer guides, tutorials and or customer support?
  • Yes

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
-
Based in:
Buenos Aires
Employees:
2-10
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
2-10
Likes:
Followers:

Other:

Who uses AsisteClick
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
Danish, Spanish, Italian, French, Portuguese, Dutch, English, German, Turkish
Regional Restrictions:
No restrictions.

Other:

Who uses Velaro
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Chatra
  • Startups
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
Spanish, Russian, French, Portuguese, Dutch, English, German
Regional Restrictions:
No restrictions.
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