Compare AsisteClick vs Engati vs WhosOn

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Crozscore:

52%
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14%
interest falling

Crozscore:

79%
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100%
33%
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Crozscore:

84%
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40%
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AsisteClick screenshot view 5 more Engati screenshot view 4 more WhosOn screenshot view 2 more

Software Description:

Chat with your team:

  • 1-on-1: Every user can start a private conversation with another user
  • Private groups: Need to work a project? Create a private group and add team members to chat with
  • Departments: For every department you setup there is a room where members can share things
  • Mentions: Type @ and the name of any teammate to send a mention with a special alert
  • Emojis: Easily add emojis to replies and give them a personal touch.
  • Easy to implement: Just create your free account and add your team members.
  • Collaborators: Invite all your employees to the platform and unleash the collaborative work.
  • Send files: Share documents, contracts, PDFs, images and any type of files with your teammates.
  • Mark as unread: Need to get back to a chat? Mark it as unread and it will be activated as pending.
  • Chat even when offline: Users receive new messages while they were offline as soon as they login into the platform.
  • iPhone & Android App: Stay online and collaborate with teammates even when you are on the go using your iPhone or Android.
  • Fanatical support: Our support team is always ready to help you in English, Spanish and Portuguese.

Website live chat:

  • Chat transfers: Agents can transfer chat to other agents or escalate requests to users from different departments.
  • Scroll to chat history: During a chat session just scroll up to see previous chat history on the same window.
  • Tags: Classify chats in tags to easily identify and group chats in the future.
  • Shortcuts: Create a knowledge base of frequently asked questions and pick replies instead of typing.
  • Triggers: Send automated chat invitations based on rules and visitor's behaviour.
  • Screenshot capture: Take a look at your customer's screen to offer a better support.
  • Transcript by email: You can always email the chat transcript to the customer after a session.
  • Easy to implement: Just copy & paste a tiny HTML code on your pages and that's it.
  • Chat to ticket: Need to continue support after a chat session? Create a ticket from chat.
  • Offline to ticket: When no agents are online chat requests are converted into tickets so you reply when you login.
  • Emojis: Both agents and customers can combine text with emojis.
  • Send files: Share documents, contracts, PDFs, images and any type of files with your customers.
  • Custom fields: Need more information about your customers? Just add custom fields to the chat request form.
  • Custom colors: Easily adapt chat window colors to match your business image.
  • iPhone & Android App: Stay online and provide support even when you are on the go using your iPhone or Android.
  • Fanatical support: Our support team is always ready to help you in English, Spanish and Portuguese.

Multichannel customer support:

  • Multichannel platform: Provide support to multilpe channels from a single platform.
  • Twitter: Integrate with your Twitter account and reply to direct messages and mentions.
  • eMail to ticket: Forward customer support emails to the platform and convert them into conversations.
  • Chat to ticket: Need to continue support after a chat session? Create a ticket from chat.
  • Offline to ticket: When no agents are online chat requests are converted into tickets so you reply when you login.
  • Manual ticket: Need to continue support after a phone call? Create a manual ticket.
  • Conversational eMails: Convert those boring emails into nice looking conversations with chat bubbles.
  • Internal notes: Add private notes to tickets for internal use or when assigning a ticket to other user.
  • Assign tickets: You can assign tickets to a particular user or to a whole department.
  • Search with ease: Filter out tickets by user, priority, tags, customer, subject or ticket ID.
  • Easy to implement: Just forward your current customer support emails to our platform to integrate them into a shared inbox.
  • Web chat: Your customes can contact you in real right from your website.
  • Facebook Page & Facebook Messenger: Integrate with your Facebook account and reply messages sent through your Facebook Page and customers using Facebook Messenger.
  • Avoid collisions: Visual alerts let you know who is working on which tickets.
  • Tags: Classify tickets in tags to easily identify and group chats in the future.
  • Shortcuts: Create a knowledge base of frequently asked questions and pick replies instead of typing.
  • Emojis: Easily add emojis to ticket replies and give them a personal touch.
  • File attachments: Share documents, contracts, PDFs, images and any type of files with your customers and teammates.
  • Priority auto update: Setup service level agreements and when a ticket should be scaled to medium or high priority.
  • Mentions: Type @ and the name of any teammate to send a mention with a special alert.
  • iPhone & Android App: Stay online and provide support even when you are on the go using your iPhone or Android.
  • Fanatical support: Our support team is always ready to help you in English, Spanish and Portuguese.

Software Description:

Engati an all-in-one platform for chatbots which covers all aspects of creating, deploying, maintaining bots.

We have a robust FAQ engine which provides relevant responses to user's queries backed by our proprietary NLP algorithms.

Our focus is solving actual functional use-cases via chatbots and help businesses to deploy these solutions with the least effort and investment. Also, on top of that help them to monitor the effectiveness of the bots they build with relevant and real-time metrics.

Customer service and support is a major area we are focusing to provide easy plug-and-play functionality around this.

We are available on eight major messaging platforms such as FB Messenger, Telegram, Kik, Skype, Viber and Slack.

Engati supports intelligent paths, train, copy, analytics and private labelling.
Using Engati you can leverage the power of machine learning, NLP/NLU to design your very own chatbot.

What are you waiting for? Lets Engati!

Software Description:

WhosOn is an integrated, cloud-based or on-premise customer support and customer chat software. Its main purpose is to offer excellent online service, driving new leads generation and conversion rates boost.

WhosOn enables its users to monitor website visitors, send them quick messages, and offer online service. Chat app makes it possible to engage customers, while inbuilt help desk provides online support. Analytics and reporting tools provide insight into web viewers composition.

The platform provides highly-detailed visitor tracking, so users are able to see who is on the website, and who can be invited to chat.The service offers translation into 40 languages and is being used in 98 countries.

Features:

  • File Sharing
  • File Transfer
  • Notifications
  • External Integrations
  • Data Visualization
  • Google Apps Integration
  • Multi-User
  • Dashboard
  • Chat
  • Lead Management
  • Contact Management
  • Email Integration

Features:

  • File Sharing
  • File Transfer
  • Notifications
  • Google Apps Integration
  • Scheduling
  • Customer Management
  • Calendar Management
  • Data Import
  • Data Visualization
  • Chat
  • Dashboard
  • External Integrations
  • Multi-User
  • Marketing Automation
  • API
  • Email Integration
  • Data Export

Features:

  • Dashboard
  • Notifications
  • Lead Management
  • Contact Management
  • Google Apps Integration
  • Email Integration
  • Data Export
  • Data Import
  • Scheduling
  • API
  • Multi-User
  • Customer Management
  • External Integrations
  • Click-to-Dial
  • Chat

Summary:

    No key features associated with this application.

Summary:

  • The best free chatbot platform to build your bot.

  • Chatbot that is built once on the platform and published across 8 major platforms.

  • AI-driven technology to engage with your customers.

Summary:

  • Ticketing

  • Live chat

  • Analytics

  • Microsoft Dynamics Integration

  • Salesforce Integration

  • Click to Call Back

  • Co-browse

  • Canned Responses

  • Push a Page

  • Skills Based Routing

Team

Free
Included in plan:
  • Unlimited Users
  • Chat with Team Members
  • 1-on-1 Chats
  • Private Groups
  • Department Chats
  • iOS & Android App
  • File Transfers
  • Unlimited Time
  • 3 Departments

Chat

$6.99
1 user(s) / month
Included in plan:
  • Everything in Plan Team
  • Chat with Customers
  • Chat Button on Website
  • Transfer Chat to Other Agent
  • Additional Fields
  • Triggered Chats
  • Tags
  • Shortcuts
  • Integrations
  • Reports
  • 5 Departments

Inbox

$12.99
1 user(s) / month
Included in plan:
  • Everything in the "Chat" Plan, Plus:
  • Social Networks
  • Facebook Messenger
  • Twitter
  • Integration With Your eMail
  • Ticketing
  • Chats to Tickets
  • Manual Tickets
  • Continue a Chat by Email
  • Continue Chat by Facebook Messenger
  • 10 Departments

Professional

$19.00
unlimited user(s) / month
Included in plan:
  • No. of interactions- Upto 10,000 per month
  • No. of bots- Upto 5
  • FAQ
  • NLP Engine/ FAQ Training
  • Conversation Flow
  • White Label
  • Copy a bot
  • Human Takeover
  • Auto Pop-up
  • JSON API Integration
  • Analytics Data Retention- 3 months

Business

$50.00
unlimited user(s) / month
Included in plan:
  • No. of interactions- Upto 30,000 per month
  • Upto 20
  • FAQ
  • NLP Engine/ FAQ Training
  • Conversation Flow
  • White Label
  • Copy a bot
  • Human Takeover
  • Auto Pop-up
  • JSON API Integration
  • Livechat
  • Voice-to-text support
  • Mobile SDKs
  • Analytics Data Retention
  • Salesforce Platform Integration

WhosOn Cloud

$33.00
1 user(s) / month
Included in plan:
  • Visitor profile
  • Co-browsing
  • Real time visitor monitoring
  • Geo-IP visitor location
  • Prospect detection
  • Offline form
  • Offline messages
  • Transfer chats
  • Pre-chat / Post-chat survey
  • Chat rating
  • File sharing
  • Form field capture
  • Advanced chat routing
  • Operator work scheduling
  • Canned responses
  • Supervisor chat monitoring
  • Supervisor overview
  • Advanced invites
  • Chat wrap up
  • Agent departments
  • Auto response / filter bad words / masking rules
  • Visitor banning
  • Advanced security

WhosOn on-prem

$46.00
1 user(s) / month
Included in plan:
  • PCI / HIPAA compliance assitance
  • Managed Solution

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service offer an API?
  • No

  • Who are the main user groups of this service?
  • Engati is a cross-domain, cross-audience platform that lets you build and deploy to a wide range of customers.

  • Does this service integrate with any other apps?
  • Dialogflow for Small Talk

  • What is this service generally used for?
  • Customer support and marketing

  • What are some applications this service is commonly used in tandem with?
  • CRM, HRMS, LMS, other plugins, Google Calendar, Google Maps

  • What platforms does this service support?
  • Website, Facebook Messenger, Line, Slack, Telegram, Kik, Viber, WeChat, Skype, Skype for Business

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Yes

FAQs:

    What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM software.

  • What platforms does this service support?
  • WhosOn offers both cloud-based and on-premise deployment options. Available for Windows and MacOS.

  • Does this service offer an API?
  • Yes, it offers API.

  • Who are the main user groups of this service?
  • Users of WhosOn are SMEs and large enterprises.

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials, Help Files.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, there is multi-user capability offered.

  • What is this service generally used for?
  • This service is used for customer web chat.

  • Does this service integrate with any other apps?
  • Integrations: SugarCRM, Microsoft Dynamics CRM, Salesforce Sales Cloud, Microsoft Office, Google Suite, Skype, Slack, Facebook, LinkedIn, Twilio, Twitter.

Publisher:

Founded:
-
Based in:
Buenos Aires
Employees:
2-10
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
56.5k
Followers:

Other:

Who uses AsisteClick
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
Danish, Spanish, Italian, French, Portuguese, Dutch, English, German, Turkish
Regional Restrictions:
No restrictions.

Other:

Who uses Engati
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses WhosOn
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
Languages:
English, Arabic, Chinese, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Irish, Japanese, Italian, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
Regional Restrictions:
WhosOn is available in over 60 languages.
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