Compare AsisteClick vs Zoho SalesIQ vs Chatra

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Crozscore:

52%
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14%
interest falling

Crozscore:

87%
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81%
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interest rising

Crozscore:

83%
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90%
41%
interest rising
AsisteClick screenshot view 5 more Zoho SalesIQ screenshot view 1 more Chatra screenshot view 1 more

Software Description:

Chat with your team:

  • 1-on-1: Every user can start a private conversation with another user
  • Private groups: Need to work a project? Create a private group and add team members to chat with
  • Departments: For every department you setup there is a room where members can share things
  • Mentions: Type @ and the name of any teammate to send a mention with a special alert
  • Emojis: Easily add emojis to replies and give them a personal touch.
  • Easy to implement: Just create your free account and add your team members.
  • Collaborators: Invite all your employees to the platform and unleash the collaborative work.
  • Send files: Share documents, contracts, PDFs, images and any type of files with your teammates.
  • Mark as unread: Need to get back to a chat? Mark it as unread and it will be activated as pending.
  • Chat even when offline: Users receive new messages while they were offline as soon as they login into the platform.
  • iPhone & Android App: Stay online and collaborate with teammates even when you are on the go using your iPhone or Android.
  • Fanatical support: Our support team is always ready to help you in English, Spanish and Portuguese.

Website live chat:

  • Chat transfers: Agents can transfer chat to other agents or escalate requests to users from different departments.
  • Scroll to chat history: During a chat session just scroll up to see previous chat history on the same window.
  • Tags: Classify chats in tags to easily identify and group chats in the future.
  • Shortcuts: Create a knowledge base of frequently asked questions and pick replies instead of typing.
  • Triggers: Send automated chat invitations based on rules and visitor's behaviour.
  • Screenshot capture: Take a look at your customer's screen to offer a better support.
  • Transcript by email: You can always email the chat transcript to the customer after a session.
  • Easy to implement: Just copy & paste a tiny HTML code on your pages and that's it.
  • Chat to ticket: Need to continue support after a chat session? Create a ticket from chat.
  • Offline to ticket: When no agents are online chat requests are converted into tickets so you reply when you login.
  • Emojis: Both agents and customers can combine text with emojis.
  • Send files: Share documents, contracts, PDFs, images and any type of files with your customers.
  • Custom fields: Need more information about your customers? Just add custom fields to the chat request form.
  • Custom colors: Easily adapt chat window colors to match your business image.
  • iPhone & Android App: Stay online and provide support even when you are on the go using your iPhone or Android.
  • Fanatical support: Our support team is always ready to help you in English, Spanish and Portuguese.

Multichannel customer support:

  • Multichannel platform: Provide support to multilpe channels from a single platform.
  • Twitter: Integrate with your Twitter account and reply to direct messages and mentions.
  • eMail to ticket: Forward customer support emails to the platform and convert them into conversations.
  • Chat to ticket: Need to continue support after a chat session? Create a ticket from chat.
  • Offline to ticket: When no agents are online chat requests are converted into tickets so you reply when you login.
  • Manual ticket: Need to continue support after a phone call? Create a manual ticket.
  • Conversational eMails: Convert those boring emails into nice looking conversations with chat bubbles.
  • Internal notes: Add private notes to tickets for internal use or when assigning a ticket to other user.
  • Assign tickets: You can assign tickets to a particular user or to a whole department.
  • Search with ease: Filter out tickets by user, priority, tags, customer, subject or ticket ID.
  • Easy to implement: Just forward your current customer support emails to our platform to integrate them into a shared inbox.
  • Web chat: Your customes can contact you in real right from your website.
  • Facebook Page & Facebook Messenger: Integrate with your Facebook account and reply messages sent through your Facebook Page and customers using Facebook Messenger.
  • Avoid collisions: Visual alerts let you know who is working on which tickets.
  • Tags: Classify tickets in tags to easily identify and group chats in the future.
  • Shortcuts: Create a knowledge base of frequently asked questions and pick replies instead of typing.
  • Emojis: Easily add emojis to ticket replies and give them a personal touch.
  • File attachments: Share documents, contracts, PDFs, images and any type of files with your customers and teammates.
  • Priority auto update: Setup service level agreements and when a ticket should be scaled to medium or high priority.
  • Mentions: Type @ and the name of any teammate to send a mention with a special alert.
  • iPhone & Android App: Stay online and provide support even when you are on the go using your iPhone or Android.
  • Fanatical support: Our support team is always ready to help you in English, Spanish and Portuguese.

Software Description:

Zoho SalesIQ is a website visitor tracking and live chat software for small to large organizations that helps to improve customer engagement on your site and identify sales opportunities. The software provides detailed visitor information, such as location, site behavior, and new or returning visitors, that can be used to identify hot prospects and proactively engage them in chat at the most optimal time.

You can personalize chat sessions with Zoho SalesIQ's customizable chat widget, automatic language translation, and the ability for users to select which agent they would like to speak to. Create pre-defined rules and set up 'hot prospect' notifications to be sent to agents when visitors complete certain actions on your site.

Zoho SalesIQ integrates with Zoho CRM to track and record lead and prospect information. Chat sessions can be automatically converted into contact or lead records in the CRM and you can assign follow up actions without leaving the chat window. Alerts can also be sent to sales staff in Zoho CRM when identified hot prospect return to your site.

The customer engagement app can be used to monitor KPIs around visitor activity, as well as agent performance, through prebuilt reports and performance monitoring stats. Supervisors can use Zoho SalesIQ to co-browse with agents as they chat to prospects and provide coaching with live feedback.

Software Description:

Modern live chat and messaging solution designed to facilitate personal communication between businesses and their customers. Chatra welcomes potential buyers with the faces of your team and invites to get in touch through friendly, targeted auto-messages. Now it's much easier for you to send you a quick instant message rather than a formal, stuffy email.

You can reply from the agent dashboard in your browser, desktop app, and mobile app.

Features:

  • File Sharing
  • File Transfer
  • Notifications
  • External Integrations
  • Data Visualization
  • Google Apps Integration
  • Multi-User
  • Dashboard
  • Chat
  • Lead Management
  • Contact Management
  • Email Integration

Features:

  • Email Integration
  • API
  • Data Visualization
  • Data Export
  • Lead Scoring
  • Lead Management
  • Marketing Automation
  • Third-Party Plugins/Add-Ons
  • Google Apps Integration
  • Notifications
  • Dashboard

Features:

  • Third-Party Plugins/Add-Ons
  • Notifications
  • Dashboard
  • Chat
  • External Integrations
  • Multi-User
  • API
  • Data Export

Summary:

    No key features associated with this application.

Summary:

  • Real-time visitor tracking: Analyze your store visitors in real-time. Understand how they are navigating your store. Gain insights into their geo-location and referrer source to engage in contextual conversations.

  • Visitor insights and lead scoring: Gain access to a highly insightful list of 'All' your store visitors. Prioritize them as hot, warm and cold based on their score. Drive sharper and more relevant engagement.

  • Sell smarter. Close deals faster: Supercharge your sales conversions by automating your store -visitor engagement with intelligent triggers. Recognize & engage prospects landing on your website through email campaigns.

  • Automatic chat translation: Engage with a wider audience and cover markets spreads across the globe. Receive messages in any language, but reply to prospects in their native language.

  • Easy to setup and customize: Setup is as simple as copy & paste. Customization is just a few more clicks. Whatever be the look & feel of your online store, SalesIQ just blends right in.

  • Take SalesIQ with you: Live chat with your store visitors from the comfort of your couch or while waiting at the airport. SalesIQ plays with with your iPhone, iPad or Andriod device via standard Jabber client).

Summary:

    No key features associated with this application.

Team

Free
Included in plan:
  • Unlimited Users
  • Chat with Team Members
  • 1-on-1 Chats
  • Private Groups
  • Department Chats
  • iOS & Android App
  • File Transfers
  • Unlimited Time
  • 3 Departments

Chat

$6.99
1 user(s) / month
Included in plan:
  • Everything in Plan Team
  • Chat with Customers
  • Chat Button on Website
  • Transfer Chat to Other Agent
  • Additional Fields
  • Triggered Chats
  • Tags
  • Shortcuts
  • Integrations
  • Reports
  • 5 Departments

Inbox

$12.99
1 user(s) / month
Included in plan:
  • Everything in the "Chat" Plan, Plus:
  • Social Networks
  • Facebook Messenger
  • Twitter
  • Integration With Your eMail
  • Ticketing
  • Chats to Tickets
  • Manual Tickets
  • Continue a Chat by Email
  • Continue Chat by Facebook Messenger
  • 10 Departments

Pricing:

  • Starting from: $19.00/month
  • Credit card required: N/A
  • $19 for 3 users. $59 for 5 users. $129 for 10 users.

FAQs:

    No FAQs associated with this application.

FAQs:

    What is this service generally used for?
  • To convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Get started now with our forever free plan.

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

  • What platforms does this service support?
  • SalesIQ is available in web browser, android and iOS platforms

  • Does this service offer an API?
  • Yes.

  • What are some applications this service is commonly used in tandem with?
  • It is most commonly used in tandem with all leading CRM and Help Desk Softwares

  • Who are the main user groups of this service?
  • Mid Size Business, Small Business, Entrepreneurs, Startups, Freelancers.
    Supported Countries: Worldwide

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service integrate with any other apps?
  • Zoho SalesIQ offers 'add-ons' across 70+ CMS, ecommerce, and email marketing platforms that help you close more deals while tracking your website visitors in real-time. Use our Developer API to integrate business applications.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
-
Based in:
Buenos Aires
Employees:
2-10
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
41.6k

Publisher:

Founded:
-
Based in:
-
Employees:
2-10
Likes:
Followers:
17

Other:

Who uses AsisteClick
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
Danish, Turkish, Spanish, German, Portuguese, Italian, French, English, Dutch
Regional Restrictions:
No restrictions.

Other:

Who uses Zoho SalesIQ
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Chatra
  • Startups
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
Spanish, Russian, German, Portuguese, French, English, Dutch
Regional Restrictions:
No restrictions.
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