Compare AsisteClick vs Chatra vs Comm100 Live Chat

More Information More Information More Information

Crozscore:

52%
what is this?
14%
interest falling

Crozscore:

82%
what is this?
41%
interest rising

Crozscore:

88%
what is this?
96%
48%
no significant changes
AsisteClick screenshot view 5 more Chatra screenshot view 1 more Comm100 Live Chat screenshot view 3 more

Software Description:

Chat with your team:

  • 1-on-1: Every user can start a private conversation with another user
  • Private groups: Need to work a project? Create a private group and add team members to chat with
  • Departments: For every department you setup there is a room where members can share things
  • Mentions: Type @ and the name of any teammate to send a mention with a special alert
  • Emojis: Easily add emojis to replies and give them a personal touch.
  • Easy to implement: Just create your free account and add your team members.
  • Collaborators: Invite all your employees to the platform and unleash the collaborative work.
  • Send files: Share documents, contracts, PDFs, images and any type of files with your teammates.
  • Mark as unread: Need to get back to a chat? Mark it as unread and it will be activated as pending.
  • Chat even when offline: Users receive new messages while they were offline as soon as they login into the platform.
  • iPhone & Android App: Stay online and collaborate with teammates even when you are on the go using your iPhone or Android.
  • Fanatical support: Our support team is always ready to help you in English, Spanish and Portuguese.

Website live chat:

  • Chat transfers: Agents can transfer chat to other agents or escalate requests to users from different departments.
  • Scroll to chat history: During a chat session just scroll up to see previous chat history on the same window.
  • Tags: Classify chats in tags to easily identify and group chats in the future.
  • Shortcuts: Create a knowledge base of frequently asked questions and pick replies instead of typing.
  • Triggers: Send automated chat invitations based on rules and visitor's behaviour.
  • Screenshot capture: Take a look at your customer's screen to offer a better support.
  • Transcript by email: You can always email the chat transcript to the customer after a session.
  • Easy to implement: Just copy & paste a tiny HTML code on your pages and that's it.
  • Chat to ticket: Need to continue support after a chat session? Create a ticket from chat.
  • Offline to ticket: When no agents are online chat requests are converted into tickets so you reply when you login.
  • Emojis: Both agents and customers can combine text with emojis.
  • Send files: Share documents, contracts, PDFs, images and any type of files with your customers.
  • Custom fields: Need more information about your customers? Just add custom fields to the chat request form.
  • Custom colors: Easily adapt chat window colors to match your business image.
  • iPhone & Android App: Stay online and provide support even when you are on the go using your iPhone or Android.
  • Fanatical support: Our support team is always ready to help you in English, Spanish and Portuguese.

Multichannel customer support:

  • Multichannel platform: Provide support to multilpe channels from a single platform.
  • Twitter: Integrate with your Twitter account and reply to direct messages and mentions.
  • eMail to ticket: Forward customer support emails to the platform and convert them into conversations.
  • Chat to ticket: Need to continue support after a chat session? Create a ticket from chat.
  • Offline to ticket: When no agents are online chat requests are converted into tickets so you reply when you login.
  • Manual ticket: Need to continue support after a phone call? Create a manual ticket.
  • Conversational eMails: Convert those boring emails into nice looking conversations with chat bubbles.
  • Internal notes: Add private notes to tickets for internal use or when assigning a ticket to other user.
  • Assign tickets: You can assign tickets to a particular user or to a whole department.
  • Search with ease: Filter out tickets by user, priority, tags, customer, subject or ticket ID.
  • Easy to implement: Just forward your current customer support emails to our platform to integrate them into a shared inbox.
  • Web chat: Your customes can contact you in real right from your website.
  • Facebook Page & Facebook Messenger: Integrate with your Facebook account and reply messages sent through your Facebook Page and customers using Facebook Messenger.
  • Avoid collisions: Visual alerts let you know who is working on which tickets.
  • Tags: Classify tickets in tags to easily identify and group chats in the future.
  • Shortcuts: Create a knowledge base of frequently asked questions and pick replies instead of typing.
  • Emojis: Easily add emojis to ticket replies and give them a personal touch.
  • File attachments: Share documents, contracts, PDFs, images and any type of files with your customers and teammates.
  • Priority auto update: Setup service level agreements and when a ticket should be scaled to medium or high priority.
  • Mentions: Type @ and the name of any teammate to send a mention with a special alert.
  • iPhone & Android App: Stay online and provide support even when you are on the go using your iPhone or Android.
  • Fanatical support: Our support team is always ready to help you in English, Spanish and Portuguese.

Software Description:

Modern live chat and messaging solution designed to facilitate personal communication between businesses and their customers. Chatra welcomes potential buyers with the faces of your team and invites to get in touch through friendly, targeted auto-messages. Now it's much easier for you to send you a quick instant message rather than a formal, stuffy email.

You can reply from the agent dashboard in your browser, desktop app, and mobile app.

Software Description:

The Comm100 digital conversation platform powers real-time interactions via web, mobile, and messaging. We make it easy for organizations to answer questions, solve problems, and keep customers happy. From front-line marketing and sales to ongoing service and support,

Comm100 enables great digital experiences that drive revenue without increasing costs. Organizations like HP, Advanced Auto Parts, Stanford University and Veridian Credit Union use Comm100 to exceed customer expectations every day. With headquarters in Vancouver, Canada, and over 10,000 customers worldwide, we help make customer conversations count.

There are two independently deployed editions, one for SMBs while the other for large enterprises. Each edition caters to the unique needs of the specific audience.

For SMBs:

  • Comm100 Live Chat has all the essential live chat features, powerful than most SMB solutions.
  • Intuitive UI makes it easy to use for anyone.
  • Flexible pricing makes it cost-effective for small businesses and easy to scale.
  • Mobile-friendly for both operators and visitors.

For Enterprises:

  • Comm100 Live Chat for Enterprise is specifically designed for large e-commerce websites, call centers or customer service teams. It comes with a suite of tools for users to improve their customer satisfaction while reducing the cost, including advanced chat routing and allocation for making finding the right department painless, auto visitor recognition for providing fast and personalized service, insightful KPI reporting for evaluating agent performance, 24/7 chat volume reports for staffing optimization, integration with GotoMeeting, Cisco call center, Avaya call center, salesforce, etc. for providing multi-channel support and many more.
  • Fully customizable Chatbot that automate your live chat, saving staff only for the most complex issues.
  • Audio & Video Chat that offers a more efficient way of communication and helps establish more trusting customer relationships
  • Industry leading security mechanisms including PCI compliant secure form, Credit Card Masking, Visitor Single Sign-On, LDAP Authentication, strong password policy, IP restriction, and more.
  • Being able to provide 100% uptime with the patent-pending MaximumOn technology.
  • Multiple deployment options. Shared, dedicated, on-premises? Your choice.
  • On-demand custom development is available with dedicated deployment and on-premises deployment.
  • Onboarding, training and consulting: 24*7 live chat support, dedicated solution consultant, tailored training and 100% dedication to solving problems for customers.

Features:

  • File Sharing
  • File Transfer
  • Notifications
  • External Integrations
  • Data Visualization
  • Google Apps Integration
  • Multi-User
  • Dashboard
  • Chat
  • Lead Management
  • Contact Management
  • Email Integration

Features:

  • Third-Party Plugins/Add-Ons
  • Notifications
  • Dashboard
  • Chat
  • External Integrations
  • Multi-User
  • API
  • Data Export

Features:

  • Third-Party Plugins/Add-Ons
  • Contact Management
  • Notifications
  • File Transfer
  • File Sharing
  • Dashboard
  • Customer Management
  • External Integrations
  • Batch Permissions & Access
  • Multi-User
  • Google Apps Integration
  • Data Export
  • API
  • Chat

Summary:

    No key features associated with this application.

Summary:

    No key features associated with this application.

Summary:

  • Chatbot that automates your live chat

  • Audio & Video Chat

  • Fully customizable chat buttons and windows

  • Insightful performance reports & analysis

  • Rule-based chat routing and allocation

  • Industry-leading security and reliability

  • 100% uptime with the MaximumOn technology

  • Multiple Languages and auto-translation

  • APIs and webhooks

  • Integration with popular CMS, e-Commerce, CRM, screen sharing, help desk, contact center, analytics systems

Team

Free
Included in plan:
  • Unlimited Users
  • Chat with Team Members
  • 1-on-1 Chats
  • Private Groups
  • Department Chats
  • iOS & Android App
  • File Transfers
  • Unlimited Time
  • 3 Departments

Chat

$6.99
1 user(s) / month
Included in plan:
  • Everything in Plan Team
  • Chat with Customers
  • Chat Button on Website
  • Transfer Chat to Other Agent
  • Additional Fields
  • Triggered Chats
  • Tags
  • Shortcuts
  • Integrations
  • Reports
  • 5 Departments

Inbox

$12.99
1 user(s) / month
Included in plan:
  • Everything in the "Chat" Plan, Plus:
  • Social Networks
  • Facebook Messenger
  • Twitter
  • Integration With Your eMail
  • Ticketing
  • Chats to Tickets
  • Manual Tickets
  • Continue a Chat by Email
  • Continue Chat by Facebook Messenger
  • 10 Departments

Team

$29.00
1 user(s) / month
Included in plan:
  • Unlimited chats.
  • Real time visitor monitoring.
  • Fully customizable chat buttons and windows.
  • Mobile apps for both iOS and Android.

Business

$49.00
1 user(s) / month
Included in plan:
  • Everything in Team, plus:
  • Group agents into departments for specialized service.
  • Customizable post-chat survey.
  • Comprehensive performance reports.
  • Integration with Salesforce, Zendesk and Google Analytics.

Enterprise


1 user(s) / month
Included in plan:
  • Everything in Team and Business, plus:
  • Supports high traffic websites with millions of chats per month.
  • Advanced chat routing and queue management tools.
  • Integration with website, shopping cart, account system and Cisco/Avaya call center systems.
  • Facebook and Twitter Integration.
  • PCI compliance, credit card masking, password policy and other security settings.
  • Real-time supervisor dashboard, chat volume prediction and advanced agent reporting.

FAQs:

    No FAQs associated with this application.

FAQs:

    No FAQs associated with this application.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
-
Based in:
Buenos Aires
Employees:
2-10
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
2-10
Likes:
Followers:
21

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses AsisteClick
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Danish, Turkish, Spanish, German, Italian, Dutch, Portuguese, French
Regional Restrictions:
No restrictions.

Other:

Who uses Chatra
  • Startups
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Russian, Spanish, German, Dutch, Portuguese, French
Regional Restrictions:
No restrictions.

Other:

Who uses Comm100 Live Chat
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
Back to top