Total Office Manager® is an award-winning complete service management software program that does it all. Built by contractors for contractors. We offer both a hosted and on-premises version. With accounting, Certified Payroll for Contractors and HVAC Companies, job costing, CRM, scheduling, GPS tracking, integrated caller id, marketing, sales lead management, powerful Field Service Management App, dashboards, mapping, document management, AIA Billing, custom programming, and customized electronic forms, this is the COMPLETE package. We can even migrate your QuickBooks® financial transactions. Here is a Complete Features and Benefits PDF.
Our software does the following (and more):
1. Web-based or installed locally
2. Contracting specific accounting and payroll (very robust)
3. In-house payroll or we support third-party interface
4. Complete scheduling and dispatching
5. Customer equipment tracking
6. Company asset tracking and scheduling
7. Service agreement management
8. Credit card processing and consumer bank financing
9. CRM and sales lead management
10. Sales proposals and full job costing
11. Full scale mobile service management and sales
12. Sales and marketing management
13. 450+ reports
14. Build custom reports
15. Email work orders and invoices
16. Departmentalized financial statements (down to net profit)
17. Complete printed user manuals
18. Web-based training (10 hours of private training)
19. American technical support
Options
1. Vehicle GPS tracking (black box)
2. GPS tracking on mobile devices
3. Schedule board map to display work orders, appointments, and sales calls
4. On-site training (at your office)
5. Full QB data migration - including financial data
6. Other software brand migration services available
7. Flat Rate Pricing – pre-built data
About WorkWave Service
WorkWave Service is a cloud-based office management software and mobile workforce management solution for the field service industry.
It provides services that help companies manage core business processes including:
Invoicing
Payment processing
CRM
Scheduling
Route optimization
Material & inventory management
Estimating & job costing
Business Review Generation
Marketing Automation
Lead Management
The WorkWave Service mission is to help our customers grow and reach their full potential in their marketplaces and beyond.
About FieldOne
FieldOne is an innovative, secure and scalable service management platform, providing real-time mobility across every major device. It is trying to address the complex challenges their customers face in managing enterprise field service organizations.
This solution an integrated automated routing engine, powerful but simple to configure WEB portals, Integrated Voice Response (IVR) and a centralized mobility management platform.
Features
API
Contact Management
Customer Management
Data Export
Data Import
External Integrations
Lead Management
Multi-User
Notifications
Scheduling
Task Scheduling/Tracking
Timesheets
Travel Management
Route Optimization
Mobile App
Features
API
Contact Management
Customer Management
Data Export
Data Import
External Integrations
Lead Management
Multi-User
Notifications
Scheduling
Task Scheduling/Tracking
Timesheets
Travel Management
Route Optimization
Mobile App
Features
API
Contact Management
Customer Management
Data Export
Data Import
External Integrations
Lead Management
Multi-User
Notifications
Scheduling
Task Scheduling/Tracking
Timesheets
Travel Management
Route Optimization
Mobile App
Summary
Dispatching: This feature includes an array of tools users need to have their dispatchers working efficiently.
Reporting: This feature allows users to access all of the details of their business easily. Plus, all of the reports can be exported to Excel and other program formats.
Office management: Includes tools to invoice clients, and allows any user to easily fulfill all of his accounts receivable tasks. With the invoicing tool, it is possible to create sales invoices, sale proposals and billing statements.
Inventory Management: Users can create work orders, schedule appointments, track order status, manage other inventory and schedule related activities.
Summary
Field Service Management: Improves the day-to-day operations of business by providing a single system of record that automates the entire processes.
Fleet Management: It includes Intelligent route optimization solution and GPS solutions.
Marketing: Full range of marketing solutions including website design and hosting, SEO, Search Engine Marketing, social media, and more.
Summary
Billing & Invoicing
Call Center Management
Contract Management
Dispatch Management
Inventory Control
Job Management
Pricing
Credit card required: N/A
We have various pricing models and options. We offer On-Premises and Hosted. The On-Premises software is $2,500 plus $150 per month for each desktop user and $75.00 per month for each mobile user. Those prices basically include every feature we offer including private internet training and onboarding. What is not included in on-site training, data migration, and custom software programming.
Pricing
Credit card required: No
Pricing on request.
FAQs
Does this service integrate with any other apps?
Total Office Manager and Aptora Mobile II integrate with all Microsoft Office programs, RevuKangaroo, Verizon Fleetmatics, EnerBank USA, etc.
What platforms does this service support?
We offer both Hosted (SaaS) and On-Premises. Our mobile software is built for both iOS and Android. We also have a browser version.
Who are the main user groups of this service?
Aptora provides software solutions to the service industry. We specialize in companies with thirty or more employees. We can handle residential AND commercial service, replacement, and construction.
What is this service generally used for?
HVAC, refrigeration, plumbing, electrical, and other service industries use our software.
Does this service offer multi-user capability (e.g. teams)?
Yes. It offers multi-user capability.
Does this service offer guides, tutorials and or customer support?
We offer technical support via phone number; email, and on-site. We host four annual events and many live internet training opportunities.
FAQs
Who are the main user groups of this service?
Main users of this solution are field service companies.
What is this service generally used for?
It is used as a fleet management, office management and mobile workforce management solution.
What platforms does this service support?
WorkWave is a cloud-based service. Mobile version is run on native mobile apps.
Does this service integrate with any other apps?
It provides GPS Integration.
Does this service offer an API?
There is an API available.
Does this service offer guides, tutorials and or customer support?
It offers: documentation, webinars and live online support.
FAQs
Who are the main user groups of this service?
It is ideally suited to midsize-large businesses with dozens, hundreds, or even thousands of field technicians.
What is this service generally used for?
FieldOne is used as a software solution for field service companies.
What platforms does this service support?
Platform: Online, On Premise, Mobile.
Does this service integrate with any other apps?
There is QuickBooks Integration available.
Does this service offer guides, tutorials and or customer support?
Their support team can be reached via email or via phone.
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