Compare Aptora vs ServiceMax vs ServicePower

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Crozscore:

70%
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100%
33%
interest falling

Crozscore:

85%
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81%
41%
interest rising

Crozscore:

82%
what is this?
88%
35%
interest rising
Aptora screenshot view 4 more ServiceMax screenshot view 5 more ServicePower screenshot view 4 more

Software Description:

This field service solution helps businesses automate processes, track inventory and manage a mobile workforce. It connects businesses with functional solutions, without any hassle or headaches.
This software is designed to increase user's company's efficiency by offering tools that assist with dispatching, reporting, inventory management, enterprise-level accounting, accounts receivable, accounts payable, integrated payroll and marketing.
Aptora works to coordinate and monitor service agreements, as well. It is designed to be an all-in-one FSM application for user's business.

Software Description:

By using ServiceMax technology, manufacturers and service providers are able to expand service revenues, improve service efficiency, provide better customer experience, and meet all required compliance standards.

ServiceMax is an integrated toolset of applications for employees and customers management, mainly used by SMEs and growing businesses in medical, energy, mining, and manufacturing. The platforms comes with a straightforward interface, so task assignments are completed easily and smoothly, management staff can follow the performance of field workers, and clients' needs can be effectively addressed.

Main benefits of using ServiceMax are better service productivity, less billing errors, better customer relationship, no warranty leakage, reduced part giveaways, increased service revenue, shorter service-to-cash cycles, and more.

Software Description:

This service provides solutions for both staff and 3rd party workforces majoring on workforce planning, customer service, automated scheduling and dispatch, mobile worker, warranty labor /parts claims, and business intelligence.
Its solution relies on a mix of full-time employees, third-party contractors, and independent technicians being brought together and managed seamlessly in one place using the power of the cloud.
ServicePower's clients use the platform to manage customers, inventory and finances. It enables them to schedule, optimize and dispatch jobs to field resources.

Features:

  • Billing/Invoicing
  • Customer Management
  • History/Version Control
  • Inventory Tracking
  • Scheduling
  • Budgeting
  • Forecasting
  • Timesheets

Features:

  • Route Optimization
  • Notifications
  • Data Export
  • Data Import
  • Customer Management
  • External Integrations
  • API
  • Inventory Tracking

Features:

  • API
  • Billing/Invoicing
  • Customer Management
  • Dashboard
  • History/Version Control
  • Inventory Tracking
  • Scheduling
  • Notifications
  • Task Scheduling/Tracking

Summary:

  • Dispatching: This feature includes an array of tools users need to have their dispatchers working efficiently.

  • Reporting: This feature allows users to access all of the details of their business easily. Plus, all of the reports can be exported to Excel and other program formats.

  • Office management: Includes tools to invoice clients, and allows any user to easily fulfill all of his accounts receivable tasks. With the invoicing tool, it is possible to create sales invoices, sale proposals and billing statements.

  • Inventory Management: Users can create work orders, schedule appointments, track order status, manage other inventory and schedule related activities.

Summary:

  • Case Management and Quoting

  • Social Collaboration

  • Customer & Partner Communities

  • Warranty and Entitlements

  • Customer Accounts and Contacts

  • Work Order Management

  • Installed Base and Contracts

  • Work Order Signature Capture

  • Scheduling and Dispatch

  • Service Parts and Inventory

Summary:

  • ServiceScheduling: Scheduling and routing software which provides true intra-day optimisation of field based resources.

  • ServiceMobility: Device and OS agnostic mobile dispatching software.

  • ServiceGPS: Asset tracking software, integrated to both ServiceScheduling and ServiceMobility.

  • Smart Scheduling: Enables clients to intelligently mix multiple labor forces, including employed and 3rd party to achieve desired business goals.

  • ServiceOutsourcing: Outsourced service management provided by the ServicePower team.

  • M2M Connected Services: Utilizes connected machine data to intelligently and automatically dispatch technicians for forecasted field based maintenance and real time repairs.

Pricing:

  • Credit card required: N/A
  • The software is $4,999.00 for five concurrent users (five people may connect at any one time). Each additional user is just $499.00, and users may be added at anytime. The first year's software updates, upgrades, new versions, and toll free technical support are included.
    There are discounts for multiple users.
    Five users is the minimum.

FAQs:

    Who are the main user groups of this service?
  • Aptora provides software solutions to the service industry.

  • What is this service generally used for?
  • It is generally used as a field service management software.

  • What platforms does this service support?
  • Aptora Mobile field service management software consists of two parts; a server and a device that connects to that server. Users will need the assistance of a qualified IT person to install and properly setup this system.

  • Does this service offer multi-user capability (e.g. teams)?
  • It offers multi-user capability.

  • Does this service offer guides, tutorials and or customer support?
  • They offer: Technical support phone number; email support; video tutorial.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • It is most commonly used in tandem with Salesforce.

  • Who are the main user groups of this service?
  • ServiceMax is an ideal field scheduling solution for small and medium-sized growing companies.

  • What is this service generally used for?
  • This service is generally used as a field service management solution.

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials, Webinars.

  • Does this service offer an API?
  • Yes, it offers API.

  • What platforms does this service support?
  • This is a cloud-based platform, with Android and iOS native apps offered.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service integrate with any other apps?
  • Integrations: ProntoForms, BOARD, Workato, FinancialForce Accounting, MessageMedia, Cloud Elements, CallidusCloud Commissions, FinancialForce HCM, Blitzz, SAP, JIRA, Oracle EBS, Salesforce, QuickBooks.

FAQs:

    Who are the main user groups of this service?
  • This service is used by manufacturers, retailers and third party administrators to automate and improve their service delivery process.

  • What is this service generally used for?
  • It is used as a mobile workforce management software.

  • Does this service integrate with any other apps?
  • ServicePower integrates with other apps.

  • Does this service offer an API?
  • It offers an API.

  • What platforms does this service support?
  • Platform: Online, Mobile.

  • Does this service offer guides, tutorials and or customer support?
  • In addition to email support, they provide: White Papers & E-Books, Infographics, Videos & Webinars, and Case Studies.

Publisher:

Founded:
1995
Based in:
Lenexa
Employees:
11-50
Likes:
Followers:
12

Publisher:

Founded:
-
Based in:
Pleasanton
Employees:
201-500
Likes:
1.28k
Followers:
5.79k

Publisher:

Founded:
1996
Based in:
Reston
Employees:
51-200
Likes:
Followers:
3.34k

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses ServiceMax
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
French, English, Spanish, Italian, Japanese
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.
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