Compare API Cloud vs ServiceDesk Plus vs ExpressPigeon

Software Description:

WSO2 API Cloud enables companies to quickly share their business capabilities as managed APIs with their partners and across the globe.

Exposed APIs can be access-controlled with the use of industry-standard mechanisms such as OAuth and provide convenient unified development experience to application developers. Deployment supports auto-scaling to deal with popular and/or high demanding APIs. Moreover, API publishing enables full control of the API lifecycle.

The customizable Developer Portal (API Store) can be leveraged to meet the organization's specific requirements. It also comprises a highly scalable API gateway for routing API traffic as well as statistics collection.

There is out-of-box API Monetization functionality for companies wishing to charge subscribers for API consumption. All business models are supported: free, commercial, and freemium APIs.

Highlights:

• API Publisher to design APIs and manage their lifecycle: define REST resources and allowed HTTP verbs and parameters, prototype in JavaScript or connect to existing backend, create complex transformation sequences to tweak requests and responses
• API Gateway for scalable secure access: have a frontend protecting your API against DoS attacks and incorrect invocations, enforce permissions and throttling limits, apply transformations, collect valuable statistics on API usage
• Customizable and themable API Store: let developers find your APIs on the web, read documentation, invoke APIs in interactive console, create account & subscribe to APIs, get OAuth token, provide feedback, discuss APIs in forums, do social promotions

WSO2 API Cloud is a public hosted version of award-winning open-source WSO2 API Manager product.

Software Description:

ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.

Benefits:

• Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
• Create SLA and provide quality services in time, to your end users
• Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
• Web based portal to submit service requests & Incidents.
• Restore normal service of operation quickly with the comprehensive incident management
• Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
• Discover every asset in your network with the efficient auto discovery options
• Provide structured and prompt handling of all changes in your IT infrastructure.
• With the new agent based scanning, you can access any system from the remote network, independent of their location.
• Showcase the offered IT services to your end user and give a new face to your IT.
• Scan your network and automatically discover all the software available in your organization
• Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email and sms.
• Manage your purchases right from the birth of the PO
• Auto assign feature distributes tickets based on the existing load on your technicians
• Manage Contracts with different vendors seamlessly
• Automatic email to ticket conversion using email commands
• ServiceDesk plus allows you to import users and their informations from Active directory and LDAP with a simple easy to use interface.
• Archive your old, unused data and improve your helpdesk performance.
• Support multiple sites and customize your configurations for every site according to their unique working procedure.
• Generate detailed reports about your Help desk performance & metrics.
• Automatically reset the password, by integrating the ticketing system with the Active Directory.
• Know the satisfaction level of your end users with the ServiceDesk Plus survey option.

Software Description:

ExpressPigeon is a best in class email marketing system for sending transactional and targeted email communications to opted-in audiences.

ExpressPigeon provides advanced tools for the creation of professional email newsletters, subscription forms, autoresponders and engagement reports.

There is no longer a need for long time-consuming coding to prepare your transactional messages. Use ExpressPigeon's easy to use editor instead. It simplifies maintenance of relationships with customers and/or communities.

Features:

Features:

• Expense Tracking
• Budgeting
• Forecasting
• Contact Management
• Google Apps Integration
• Chat
• File Sharing
• File Transfer
• Third-Party Plugins/Add-Ons
• Data Visualization
• Scheduling
• Calendar Management
• Dashboard
• Inventory Tracking
• External Integrations
• Customer Management
• Multi-User
• Project Management
• Notifications
• Data Export
• 2-Factor Authentication
• Email Integration
• Data Import
• API

Features:

• Conversion Tracking
• Email Integration
• Data Export
• External Integrations
• Data Import
• Contact Sharing
• Audience Targeting
• Brand Management
• API
• A/B Testing
• Contact Management
• Multi-User
• Data Visualization
• Marketing Automation
• Third-Party Plugins/Add-Ons
• Customer Management
• Dashboard
• Scheduling
• Analytics
• SEO
• Link Tracking

Summary:

• Turn your web services into managed REST or SOAP APIs

• Enforce security, throttling, rate limiting, and access policies at the edge

• Give your subscribers your branded feature-rich Developer Portal

• Get insight into your API usage and subscriber behavior through analytics

• Based on award-winning open source WSO2 API Manager product

• Hosted by WSO2 and ready to use right away

Summary:

• Best practice ITSM workflows

• Powerful integrations with IT management apps

• Smart automations

• Extensive reporting capabilities

• Codeless customizations

• Deploy on cloud or on-premise

• Single sign on

• AD & LDAP synchronisation

• 95,000 customers across worldwide

• Over 10 years in the ITSM industry

Summary:

No key features associated with this application.

Pricing:

• Starting from: $100.00/month
• Credit card required: N/A

• Free trial and monthly subscription after it. Flexible subscription levels ranging from $100 to $10,000 depending on the level of usage.

Pricing:

• Starting from: $9.99/month
• Credit card required: N/A

• For more pricing options and additional subscribers please visit our website

FAQs:

No FAQs associated with this application.

FAQs:

What are some applications this service is commonly used in tandem with?

• ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.

Does this service offer guides, tutorials and or customer support?

• Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.

What is this service generally used for?

• ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.

Does this service offer multi-user capability (e.g. teams)?

• Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.

Does this service integrate with any other apps?

• Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.

Does this service offer an API?

• Yes, ServiceDesk Plus offers Rest-API access.

Who are the main user groups of this service?

• ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.

What platforms does this service support?

• ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).

FAQs:

No FAQs associated with this application.

Publisher:

Publisher:

Publisher:

Other:

• Freelance
• Startups
• SMEs
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android
• WinPhone
• Blackberry

Other:

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android
• WinPhone
• Blackberry

Other:

• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android
• WinPhone
• Blackberry