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About AnswerIQ

AnswerIQ is an AI solution for customer support organizations that can increase first contact resolution (FCR) and reduce ticket volume by 20%. Using sophisticated algorithms to read and understand all the interactions from past tickets between the customer support agent and the customer, AnswerIQ enables a business to intelligently deflect, triage, and automatically respond to simple known issues as well as assist agents with recommended responses to complex questions. The solution easily integrates within existing customer experience systems like Zendesk and Salesforce and can be up and running in as little as a week.

About Snapsolv

Snapsolv is a next-generation customer service software for enterprises to build engaging interactions with Chat and Messaging over numerous digital channels. By applying AI, NLP and Analytics, Snapsolv helps boost customer experience with Chat, Helpdocs, and Virtual Assistance while improving agent productivity and collaboration.

About ChurnZero

ChurnZero is a real-time Customer Success Platform that helps subscription businesses fight customer churn. Its software solutions allow businesses to understand how their customers use their product to increase product adoption, assess their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints.

ChurnZero Features:

  • Data: Understand how your customers are using your products and services in real-time.
  • Health Scores: Assess a customer's likelihood to renew with customer health ratings and scores.
  • Automation: Automate tasks and communications based on customers' engagement metrics.
  • Alerts: Proactively stay on top of changes to an account or contact with real-time notifications.
  • Segmentation: Segment your customers based on attributes or behaviors to prioritize efforts.
  • Engagement: Connect with your customers with in-app announcements as they are engaged.
  • Net Promoter Score: Gauge customers loyalty with built-in NPS surveying and reporting.
  • Customer Journeys: Map your customer's journey (on-boarding, product adoption, etc.) and track your accounts' progress to success with completion.
  • Analytics: Access in-depth insights about your accounts and their product usage, as well as engagement with accounts.

Features

  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score

Features

  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score

Features

  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score

Summary

  • Eliminate the monotonous tasks from the lives of hard-working customer support agents

  • Reduce average handle time for each ticket that comes in

  • Speed time to first response, in many cases from days to minutes

  • Take up to 30% of tickets out of the support queue and reduce backlog

  • Identify which content in your knowledge base and forums can augment your support process

Summary

    No key features associated with this application.

Summary

    No key features associated with this application.

FAQs

    What is this service generally used for?
  • AnswerIQ automates up to 30% of incoming support tickets. From front-end deflection technology to back-end agent assist tools, the platform augments the agent experience and frees support agents from the repetitive nature of most support tasks so that they may focus on the more nuanced exchanges with customers.

  • Does this service offer multi-user capability (e.g. teams)?
  • AnswerIQ support multi-users with a decentralized platform that also offers centralized control.

  • What platforms does this service support?
  • CXM systems like Zendesk and Salesforce.

  • Who are the main user groups of this service?
  • AnswerIQ caters to customer support teams with 50 agents or at least 50,000 incoming support tickets each month.

  • What are some applications this service is commonly used in tandem with?
  • CXM systems like Zendesk and Salesforce.

  • Does this service offer an API?
  • AnswerIQ can be plugged right into existing environments, requiring no engineering work whatsoever.

  • Does this service offer guides, tutorials and or customer support?
  • AnswerIQ has integration tutorials and customer support as well as a rigorous and hands-on onboarding period for new customers.

  • Does this service integrate with any other apps?
  • N/A.

FAQs

    Who are the main user groups of this service?
  • Sales and Support professionals.

  • What is this service generally used for?
  • To support customers across web and mobile apps with messaging.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

  • What platforms does this service support?
  • Web, Social and Mobile apps.

  • Does this service integrate with any other apps?
  • Yes.

  • What are some applications this service is commonly used in tandem with?
  • Salesforce, Zendesk, Zoho, Service Now.

  • Does this service offer an API?
  • Yes.

FAQs

    What is this service generally used for?
  • ChurnZero is used to fight customer churn.

  • Who are the main user groups of this service?
  • The main user groups of ChurnZero are Customer Success and Account Management teams at SaaS subscription businesses.

  • Does this service offer multi-user capability (e.g. teams)?
  • ChurnZero offers multi-user capabilities.

  • Does this service offer guides, tutorials and or customer support?
  • ChurnZero offers full on-boarding, training, product documentation, tutorials, a dedicated Customer Success Manager, and Customer Support.

Vendor Information

Founded:
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Employees:
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Vendor Information

Founded:
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Based in:
Cary
Employees:
2-10
Likes:
Followers:

Vendor Information

Founded:
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Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses AnswerIQ
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Snapsolv
  • Startups
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses ChurnZero
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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