Compare Amity vs Enplug vs LiveChat

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76%
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Crozscore:

84%
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Crozscore:

90%
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Software Description:

Amity provides the world’s most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently. Since 2012, Amity has been on a mission to make customer success the focus of every business everywhere. Amity’s customers increase adoption, renewals and revenue growth by earning the trust and confidence of their customers every day.

Software Description:

Enplug is a global digital signage software company that provides the most advanced, scalable and easy-to-use display software on the market. Fortune 500 customers like Google, Marriott, and Toyota use Enplug on thousands of screens worldwide to improve internal communications, externally market their brands, and engage audiences at large events like conferences or networking functions.

Enplug has the industry’s only Open App Market for Displays, meaning that customers automatically get access to new features and can build custom experiences on their network. Our features include streaming news and interactive social media, scheduled graphics and videos, and simple announcements, calendars, and directories.

Enplug's pricing is affordable and competitive: media players are a one-time fee of $199 each, and monthly or annual license packages are available.

Software Description:

LiveChat is an online chat solution that allows customer service agents to contact customers directly on their website.

In addition to its popular live chat feature, which enables service agents to communicate with leads on their websites in real-time.

LiveChat also includes features such as help desk ticketing systems, tags, file-sharing, reports, feedback statistics, and eCommerce capabilities for measuring the impact chat has on online sales.

Features:

  • Task Scheduling/Tracking
  • Multi-User
  • Notifications
  • Data Import
  • Data Visualization
  • Customer Management
  • External Integrations
  • Dashboard

Features:

  • Social Media Monitoring
  • Data Visualization
  • Notifications
  • Data Export
  • External Integrations
  • Dashboard
  • Multi-User
  • API
  • Social-Media Integration
  • Calendar Management
  • Scheduling
  • Third-Party Plugins/Add-Ons

Features:

  • Chat
  • Dashboard
  • Customer Management
  • External Integrations
  • Batch Permissions & Access
  • Multi-User
  • Notifications
  • Google Apps Integration
  • Lead Management
  • Data Export
  • Data Import
  • Email Integration
  • API
  • Lead Scoring
  • Third-Party Plugins/Add-Ons
  • Scheduling
  • File Sharing
  • 2-Factor Authentication

Summary:

  • Reduce churn

  • Drive upsells

  • Improve conversions

Summary:

  • Interactive digital signage software.

  • Live social media displays.

  • App-based content management system.

  • Easy-to-use display software.

  • Cloud-based app market for displays.

Summary:

  • Tickets: Keeps the communication going and handles cases via tickets.

  • Customization: Fine-tuning of the look and developing user's brand awareness.

  • Tags: Assigning case-specific tags to chats and tickets to easily find them in the Archives.

  • File-sharing: Sharing files with website visitors over chat.

  • Reports: Data gathered by LiveChat is available in easy to read statistics and graphs.

  • Chats: Enables quick respond to user's customers and handling several chats at once using the chat improvements.

Lite

$159.00
user(s) / month
Included in plan:
  • Support Centre
  • Unlimited Users
  • Unlimited Apps
  • 2 Displays

Basic

$299.00
user(s) / month
Included in plan:
  • Email Support
  • Support Centre
  • Unlimited Users
  • Unlimited Apps
  • 6 Displays

Business

$499.00
user(s) / month
Included in plan:
  • Social Data Export
  • Email Support
  • Support Centre
  • Unlimited Users
  • Unlimited Apps
  • 14 Displays

Professional

$1,000.00
user(s) / month
Included in plan:
  • Private Apps
  • International Support
  • Social Data Export
  • Email Support
  • Support Centre
  • Unlimited Users
  • Unlimited Apps
  • 30 Displays

Pricing:

  • Starting from: $16.00/month
  • Credit card required: N/A
  • LiveChat is offered as SaaS, and comes with a 30-day free trial. There are 4 plans to choose from:

    • Starter - $16/seat/month
    • Team - $33/seat/month
    • Business - $50/seat/month
    • Enterprise - $149/seat/month

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • What are some applications this service is commonly used in tandem with?
  • Amity can be integrated with any pre-sale CRM system, as well as email, feedback systems, billing, and support.

  • What is this service generally used for?
  • Customer Success Management

  • Who are the main user groups of this service?
  • Customer Success teams in SaaS businesses.

  • Does this service integrate with any other apps?
  • Analytics, Accounting and Billing, CRM, Documents, Email, Marketing, Support, Survey, and more.

FAQs:

    What platforms does this service support?
  • Enplug's App Market offers a diverse set of content to choose from.

  • What are some applications this service is commonly used in tandem with?
  • Enplug's platform currently supports the following: Google Calendar, Facebook, Twitter, Facebook, Salesforce with more to come!

  • Who are the main user groups of this service?
  • Offices (including Coworking); Retail Stores; Restaurants; Fast Casual Cafes; Shopping Centers; Banks; Events; Festivals; Auto Dealerships; Government organizations; Commercial real estate; Schools; Healthcare; Bars & Nightlife; and Fitness Centers.

  • What is this service generally used for?
  • Enplug is a global digital signage software company that provides the most advanced, scalable and easy-to-use display software on the market. Fortune 500 customers like Google, Marriott, and Toyota use Enplug on thousands of screens worldwide to improve internal communications, externally market their brands, and engage audiences at large events like conferences or networking functions.

  • Does this service offer guides, tutorials and or customer support?
  • The Enplug Support Center provides customer support, including helpful guides and tutorials.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, an unlimited amount of users can sign up to manage content on their Enplug account.

  • Does this service offer an API?
  • Yes, it does.

  • Does this service integrate with any other apps?
  • Yes. Enplug also offers an open SDK, letting customers and developers build custom apps on our platform (e.g. Tint).

FAQs:

    What are some applications this service is commonly used in tandem with?
  • It is most commonly used in tandem with: Facebook, Salesforce, Mailchimp, Desk.com, Zendesk, and Google Analytics.

  • Does this service offer guides, tutorials and or customer support?
  • Support is provided 24/7/365 via live chat, email, phone, knowledge base.

  • Who are the main user groups of this service?
  • Sales and support teams in industries of all sizes.

  • What platforms does this service support?
  • LiveChat is available for web browsers, dedicated applications for Windows, Mac OS X and mobile devices running iOS and Android.

  • Does this service offer an API?
  • LiveChat is available for custom integrations over REST-based API.

  • Does this service integrate with any other apps?
  • It integrates with many services, like: Magento, Shopify, BigCommerce, Desk.com, Mailchimp, Salesforce, Facebook, Dropbox, and Zapier. There are more than 60+ integrations available.

  • What is this service generally used for?
  • LiveChat is generally used as a real-time chat tool for customer services and online sales.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
1.87k

Publisher:

Founded:
-
Based in:
Culver City
Employees:
51-200
Likes:
7.51k
Followers:

Publisher:

Founded:
-
Based in:
Wroclaw
Employees:
-
Likes:
50.9k
Followers:
16.6k

Other:

Who uses Amity
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Enplug
  • Personal
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Slovak, Czech, Japanese, Polish, Dutch, German, Russian, Italian, Spanish, French, Portuguese, English
Regional Restrictions:
N/A

Other:

Who uses LiveChat
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Armenian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Regional Restrictions:
No restrictions.
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