Compare Amity vs Enplug vs Freshchat

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Crozscore:

77%
what is this?
36%
interest rising

Crozscore:

84%
what is this?
84%
45%
interest rising

Crozscore:

66%
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100%
25%
interest falling
Amity screenshot Enplug screenshot view 3 more Freshchat screenshot view 5 more

Software Description:

Amity provides the world’s most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently. Since 2012, Amity has been on a mission to make customer success the focus of every business everywhere. Amity’s customers increase adoption, renewals and revenue growth by earning the trust and confidence of their customers every day.

Software Description:

Enplug is a global digital signage software company that provides the most advanced, scalable and easy-to-use display software on the market. Fortune 500 customers like Google, Marriott, and Toyota use Enplug on thousands of screens worldwide to improve internal communications, externally market their brands, and engage audiences at large events like conferences or networking functions.

Enplug has the industry’s only Open App Market for Displays, meaning that customers automatically get access to new features and can build custom experiences on their network. Our features include streaming news and interactive social media, scheduled graphics and videos, and simple announcements, calendars, and directories.

Enplug's pricing is affordable and competitive: media players are a one-time fee of $199 each, and monthly or annual license packages are available.

Software Description:

Freshchat is a live chat product exclusively for small teams. It helps businesses to do one thing and do it really well — convert website visitors into customers.

In addition to the typical live chat features that are available in the market, Freshchat differentiates itself by providing:

  1. Interactive widget: Freshchat has a new interactive widget that allows you to converse with your visitors even while you are collecting all the information you need to personalize your pitch. No more old school forms, yet you can collect more than just an email address. The Freshchat widget is completely customizable and comes with different interaction flows right out of the box for both when you are available and away.

  2. Complete context and history: Have to search for context and history between different tabs for a specific visitor? Freshchat allows you to access your complete history with a visitor right during the chat without having to switch tabs. Where the visitor has come from, what they are looking at in your website, how they landed on your website — all of the information is provided upfront.

  3. Easy way to manage visitors: Freshchat keeps a record of all the people you’ve connected with. People are sorted as visitors, prospects, or customers depending on where they are in your sales funnel. You can easily mark someone as a customer so that they stand out from your visitors and prospects the next time they’re on your website.

Features:

  • Task Scheduling/Tracking
  • Multi-User
  • Notifications
  • Data Import
  • Data Visualization
  • Customer Management
  • External Integrations
  • Dashboard

Features:

  • Social Media Monitoring
  • Data Visualization
  • Notifications
  • Data Export
  • External Integrations
  • Dashboard
  • Multi-User
  • API
  • Social-Media Integration
  • Calendar Management
  • Scheduling
  • Third-Party Plugins/Add-Ons

Features:

  • Chat
  • Marketing Automation
  • History/Version Control
  • Multi-User
  • Notifications
  • File Sharing
  • File Transfer
  • Lead Management
  • Customer Management
  • Dashboard
  • Lead Scoring
  • Batch Permissions & Access
  • Audience Targeting
  • Contact Management
  • Referral Tracking
  • Third-Party Plugins/Add-Ons

Summary:

  • Reduce churn

  • Drive upsells

  • Improve conversions

Summary:

  • Interactive digital signage software.

  • Live social media displays.

  • App-based content management system.

  • Easy-to-use display software.

  • Cloud-based app market for displays.

Summary:

  • Free live chat software

  • Real time engagement software for websites

  • Live chat software from Freshdesk

  • Proactive chat for websites

  • Live chat for small teams

  • Live chat for startups

  • Live chat tool for increased sales

  • Live chat software for customer support

  • Live chat software for more leads from website

  • Live chat software for engagement and sales

Lite

$159.00
user(s) / month
Included in plan:
  • Support Centre
  • Unlimited Users
  • Unlimited Apps
  • 2 Displays

Basic

$299.00
user(s) / month
Included in plan:
  • Email Support
  • Support Centre
  • Unlimited Users
  • Unlimited Apps
  • 6 Displays

Business

$499.00
user(s) / month
Included in plan:
  • Social Data Export
  • Email Support
  • Support Centre
  • Unlimited Users
  • Unlimited Apps
  • 14 Displays

Professional

$1,000.00
user(s) / month
Included in plan:
  • Private Apps
  • International Support
  • Social Data Export
  • Email Support
  • Support Centre
  • Unlimited Users
  • Unlimited Apps
  • 30 Displays

Blossom

$15.00
1 user(s) / month
Included in plan:
  • Targeted Messages
  • Mobile Friendly
  • Line Visitor Activity
  • Unlimited Chat History
  • Live Visitor Activity
  • Customisable Widget
  • Interactive Widget

Sprout

Free
Included in plan:
  • CRM Integration
  • Free upto 3 agents
  • Visitor Profiles

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • What are some applications this service is commonly used in tandem with?
  • Amity can be integrated with any pre-sale CRM system, as well as email, feedback systems, billing, and support.

  • What is this service generally used for?
  • Customer Success Management

  • Who are the main user groups of this service?
  • Customer Success teams in SaaS businesses.

  • Does this service integrate with any other apps?
  • Analytics, Accounting and Billing, CRM, Documents, Email, Marketing, Support, Survey, and more.

FAQs:

    What platforms does this service support?
  • Enplug's App Market offers a diverse set of content to choose from.

  • What are some applications this service is commonly used in tandem with?
  • Enplug's platform currently supports the following: Google Calendar, Facebook, Twitter, Facebook, Salesforce with more to come!

  • Who are the main user groups of this service?
  • Offices (including Coworking); Retail Stores; Restaurants; Fast Casual Cafes; Shopping Centers; Banks; Events; Festivals; Auto Dealerships; Government organizations; Commercial real estate; Schools; Healthcare; Bars & Nightlife; and Fitness Centers.

  • What is this service generally used for?
  • Enplug is a global digital signage software company that provides the most advanced, scalable and easy-to-use display software on the market. Fortune 500 customers like Google, Marriott, and Toyota use Enplug on thousands of screens worldwide to improve internal communications, externally market their brands, and engage audiences at large events like conferences or networking functions.

  • Does this service offer guides, tutorials and or customer support?
  • The Enplug Support Center provides customer support, including helpful guides and tutorials.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, an unlimited amount of users can sign up to manage content on their Enplug account.

  • Does this service offer an API?
  • Yes, it does.

  • Does this service integrate with any other apps?
  • Yes. Enplug also offers an open SDK, letting customers and developers build custom apps on our platform (e.g. Tint).

FAQs:

    What are some applications this service is commonly used in tandem with?
  • CRM, 3rd Party Plugins

  • What is this service generally used for?
  • Live Chat with the Website Visitors

  • Does this service offer an API?
  • No

  • What platforms does this service support?
  • All Mobile and WebApp Platforms

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service integrate with any other apps?
  • Yes

  • Who are the main user groups of this service?
  • SMBs, SMEs, Startups, E-Commerce Websites.

Publisher:

Founded:
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Based in:
-
Employees:
-
Likes:
Followers:
1.87k

Publisher:

Founded:
-
Based in:
Culver City
Employees:
51-200
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses Amity
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Enplug
  • Personal
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Spanish, Italian, Slovak, Russian, French, Portuguese, Dutch, English, Czech, Japanese, Polish, German
Regional Restrictions:
N/A

Other:

Who uses Freshchat
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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