Compare Amity vs Freshsales vs Audiense

Amity 20 ratings Customer Engagement	Freshsales 699 ratings CRM	Audiense 36 ratings Social Media
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Crozscore 86% what is this? User Happiness: 89% Press Buzz: 37% User Trend: no significant changes	Crozscore 93% what is this? User Happiness: 94% Press Buzz: 52% User Trend: no significant changes	Crozscore 89% what is this? User Happiness: 89% Press Buzz: 48% User Trend: interest rising
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About Amity Amity provides the world’s most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently. Since 2012, Amity has been on a mission to make customer success the focus of every business everywhere. Amity’s customers increase adoption, renewals and revenue growth by earning the trust and confidence of their customers every day.	About Freshsales Freshsales is a sales CRM software by Freshworks. With a highly intuitive UI and a powerful feature set including AI-based lead scoring, visual deal pipeline, and intelligent workflow automations, Freshsales gives businesses everything they need to manage their sales in a hassle-free package. Freshsales is trusted by over 15,000 businesses from 80+ countries. Some companies that use Freshsales include Dyson, Best Western Hotels & Resorts, Purdue University, and WallyPark. An all-in-one sales CRM software which is packed with features like built-in phone and email, lead scoring, visual sales pipeline, reports and dashboards, automations, and mobile apps, ensuring that sales reps do not have to juggle between multiple tools to get the job done. The extremely easy to use, highly intuitive UI means that sales reps will need minimal onboarding and can start selling from the get-go. Freshsales' powerful and intelligent set of features ensure that sales reps spend more time selling and less time performing tasks like manual data entry. Freshsales comes with auto-profile enrichment and activity tracking which helps sales reps get a 360-degree view of their leads. The AI-based lead scoring feature helps sales reps understand and prioritize their leads better. With the visual sales pipeline helps sales reps get a holistic view of their entire sales pipeline with a single sweep of the eye. The drag and drop UI makes it easy to move deals between stages and even mark them as won or lost. The visual sales reports and dashboards make it easy to accurately forecast your business. The sales campaigns feature in Freshsales allows users to create, send, and track outbound email campaigns without having to rely on external software. The full-featured mobile apps for iOS and Android ensure maximum productivity for field sales agents. A large number of third-party apps via the Freshsales marketplace (75+) as well as native integrations (15) to ensure that Freshsales fits seamlessly into your business ecosystem. Sales-360 puts Freshsales at the center of your business ecosystem supported by a tightly knit network of products such as Freshdesk (for customer support), Freshchat (for customer engagement), Freshcaller (for cloud-based telephony), Freshconnect (for collaboration in context) and Freshmarketer (for CRO) enabling businesses to get a 360-degree view of their leads as well as customers.	About Audiense Audiense allows its users to evaluate their Twitter audience, and control social media marketing activities. With this tool, companies can gather relevant social media information, relevant for successful social marketing campaigns. Additional features are mainly related to tracking the ROI and online advertising. Audiense makes it is easy for users to segment marketing audience, as well as to engage influencers to promote their work. Perfect for those, who are focused only on one social marketing channel.
Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Forecasting Lead Management Lead Scoring Multi-User Notifications Scheduling Call Tracking Click-to-Dial Net Promoter Score	Features 2-Factor Authentication API Calendar Management Contact Management Contact Sharing Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations File Sharing File Transfer Google Apps Integration Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Social-Media Integration Task Scheduling/Tracking Third-Party Plugins/Add-Ons Call Tracking Click-to-Dial Sales Automation	Features API Audience Targeting Brand Management Calendar Management Conversion Tracking Dashboard Data Export Data Import Data Visualization External Integrations Keyword Tracking Marketing Automation Multi-Account Multi-User Notifications Scheduling Social-Media Integration Third-Party Plugins/Add-Ons Social Media Monitoring
Summary Reduce churn Drive upsells Improve conversions	Summary Built-in phone and email features enable users to make calls, send targeted emails, and keep in touch with prospects with a single click The 'email-to-lead' feature automatically links emails to the appropriate lead or contact’s record. Users can auto-capture leads directly into Freshsales whenever a visitor completes a webform Freshsales' 'enrichment' feature automatically adds social information and photos to profiles The pipeline dashboard informs users on what needs to be done to move deals forward, identifies bottlenecks, and helps analyse lost deals	Summary Uncover Twitter Follower key information Tailor your content based on audience Find new followers and target specific users Identify Twitter influencers Competitive analysis Monitor Hashtags, Keywords and URLs Automate DM Campaigns Followback Unfollowback Tools Tweet Analytics reports Integrate Twitter to your email database
	Pricing Forest $79.00 1 user(s) / month Included in plan: Everything in Estate and... EUC Data Center IP Whitelisting Audit Logs BLOSSOM $12.00 1 user(s) / month Included in plan: Deal Funnel View Templates & Notifications Real-time Email Tracking Everything in Sprout and... Contact Management Pipeline Management 250 Bulk emails/user/day Built-in Phone powered by Freshcaller SMS Integration 2 Sales Campaigns/user Lead Scoring 5 Intelligent Workflows Basic Reporting Marketplace iPhone and Android Apps Gmail Add-on SPROUT Free Included in plan: Leads, Contacts, Accounts & Deals Customisable Sales Process Phone & Email Basic Lead Scoring Freshdesk & Freshchat Integration GARDEN $25.00 1 user(s) / month Included in plan: Everything in Blossom and... Custom Reports Auto Profile Enrichment Lead Assignment Rules Territories Advanced CRM customization ESTATE $49.00 1 user(s) / month Included in plan: Everything in Garden and... Auto profile enrichment Reports Dashboard Smartforms and event tracking Multi-currency	Pricing Marketing Intelligence Report $3,575.00 1 user(s) / year Included in plan: Reports adapted to your needs Audience Intelligence Report $6,500.00 1 user(s) / year Included in plan: Key intelligence on any strategy Audiense Insights Platform $15,600.00 1 user(s) / year Included in plan: 12 Insights reports Advanced Audience Manager Additional reports purchased separately
FAQs Does this service offer multi-user capability (e.g. teams)? Yes Does this service offer guides, tutorials and or customer support? Yes What are some applications this service is commonly used in tandem with? Amity can be integrated with any pre-sale CRM system, as well as email, feedback systems, billing, and support. What is this service generally used for? Customer Success Management Who are the main user groups of this service? Customer Success teams in SaaS businesses. Does this service integrate with any other apps? Analytics, Accounting and Billing, CRM, Documents, Email, Marketing, Support, Survey, and more.	FAQs Does this service integrate with any other apps? Yes, * Freshdesk * Freshchat * Freshcaller * Freshconnect * Mailchimp * Segment * Piesync * Zapier * Xero * Quickbooks * Google contacts What platforms does this service support? Android iPhone-iPad Mac Windows Web-based Mobile Web App What is this service generally used for? CRM Customer Relationship Management Contact Management Pipeline Management Sales Enablement Lead Management Contact Management Deal Management Email Management & Tracking Territory Management User Behaviour Tracking Who are the main user groups of this service? SMEs Mid Market Enterprise What are some applications this service is commonly used in tandem with? Freshdesk Does this service offer guides, tutorials and or customer support? Yes Does this service offer an API? Yes Does this service offer multi-user capability (e.g. teams)? Yes	FAQs What platforms does this service support? This is web-based platform. Does this service offer guides, tutorials and or customer support? Reports, eBooks, Online Support. What is this service generally used for? Audiense is used as Twitter marketing and customer intelligence tool. Does this service offer multi-user capability (e.g. teams)? No. Does this service integrate with any other apps? It integrates with: Nimble, Hootsuite, Buffer. Who are the main user groups of this service? Main users of this service are medium and large enterprises.
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Other Who uses Amity Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.	Other Who uses Freshsales Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android Languages: English, Dutch, Spanish, German, French, Italian, Russian, Chinese, Polish, Portuguese Regional Restrictions: No restrictions.	Other Who uses Audiense Startups SMEs Enterprises Desktop Platforms: Web App Languages: English, Spanish Regional Restrictions: No restrictions.