Compare Amity vs amoCRM vs ServiceTrade

amoCRM

CRM
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Crozscore:

77%
what is this?
36%
interest rising

Crozscore:

83%
what is this?
91%
38%
interest rising

Crozscore:

83%
what is this?
100%
31%
interest rising
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Software Description:

Amity provides the world’s most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently. Since 2012, Amity has been on a mission to make customer success the focus of every business everywhere. Amity’s customers increase adoption, renewals and revenue growth by earning the trust and confidence of their customers every day.

Software Description:

amoCRM empowers small sales teams to close more deals. Packed with loads of built-in integrations, it automatically grabs prospects from across all your lead gen sources. It also makes working with leads a snap: the customizable pipeline gives you a bird’s eye view of your sales funnel in real time. And forget about leaving the interface to communicate with colleagues and clients—amoCRM has built in 1-click calling, 2-way email sync, and chat using your favorite messengers and social networks. And with cloud service and a full-featured mobile app, it’s always available wherever you go.

But what really makes amoCRM different is Digital Pipeline, a tool that gives small businesses the power to automate lead warming and follow-up. It works behind the scenes of the sales pipeline, with the goal of keeping leads engaged and moving forward without annoying them. Leads are progressed through the sales stages based on their own behaviors (such as visiting your website, calling or emailing), and then nurtured with automatically triggered digital ads, template emails, or alerts that tell reps that it’s the right time to call.

Software Description:

ServiceTrade helps commercial service contractors deliver amazing customer service that makes their business more valuable. Our customer service features enable online engagement throughout the service cycle and build profitable, long-term relationships.

Through ServiceTrade, impress customers with media-rich online quotes, after-service reports with photos from techs’ mobile devices, and an online portal with their full service history.

ServiceTrade streamlines service operations by managing work orders, scheduling planned and emergency services, and integrating with most accounting platforms to eliminate double data entry.

ServiceTrade’s web and mobile applications convert service delivery into digital marketing impressions that are memorable and helpful to customers.

Features:

  • Task Scheduling/Tracking
  • Multi-User
  • Notifications
  • Data Import
  • Data Visualization
  • Customer Management
  • External Integrations
  • Dashboard

Features:

  • Net Promoter Score
  • Custom Data Forms
  • Softphone
  • File Sharing
  • Google Apps Integration
  • Call Recording
  • Conversion Tracking
  • Chat
  • CRM Integration
  • Sales Motivator
  • Inventory Tracking
  • Social-Media Integration
  • Multi-Currency
  • Audience Targeting
  • Scheduling
  • Click-to-Dial
  • Call Tracking
  • Dashboard
  • Calendar Management
  • Customer Management
  • Lead Management
  • Task Scheduling/Tracking
  • Lead Scoring
  • Multi-User
  • Third-Party Plugins/Add-Ons
  • Marketing Automation
  • Notifications
  • API
  • Email Integration
  • Data Export
  • Data Import
  • Forecasting
  • Data Visualization
  • Batch Permissions & Access
  • Contact Sharing
  • Contact Management
  • External Integrations

Features:

  • API
  • Data Export
  • Data Import
  • Expense Tracking
  • External Integrations
  • Project Management
  • Multi-User
  • Notifications
  • Customer Management
  • Calendar Management
  • Scheduling
  • Dashboard

Summary:

  • Reduce churn

  • Drive upsells

  • Improve conversions

Summary:

  • Enterprise-level sales tools for small businesses

  • Automate your entire pipeline - lead grabbing, nurture, and follow up

  • Built-in 1-click calling, 2-way email sync & chat without leaving the interface

  • Automatic lead grabbing from webform, email, chat, Facebook, business cards & more

  • Powerful search/filter (even search custom fields) & ability to save custom search

  • Task management ensures you never forget to follow-up with leads

  • Full-featured mobile CRM with business card scanner

  • Multiple, customizable sales pipelines + a pipeline for recurring purchases

  • 2-way email sync included in the basic package ($15/user/mo)

Summary:

  • Industry-leading customer engagement and field service management tools that help you grow.

  • Our tablet app gets customer approval with a digital signature – before leaving the job.

  • Send your customers an online after-service report that’s chock full of multimedia, and is always online and always available.

  • Collect online reviews from your happy customers and put them online where they boost the visibility of your business to prospects.

  • Wow your customers (and double your quote revenue) with online approvals. Customers review and approve online – and pictures seal the deal.

  • SaaS means that your data is available to everyone in the office and in the field from a variety of devices.

  • Our iOS and Android applications enable the latest hardware and software features – no clunky server logins or flaky web apps.

  • Open APIs mean that your customer service data can be shared with other open-API apps like your CRM, email platform and website.

  • ServiceTrade integrates with accounting applications like Intacct, QuickBooks, Sage, or NetSuite to eliminate double data entry.

  • ServiceTrade digitizes your existing forms to minimize the training required to go completely paperless.

Trial

Free
Included in plan:
  • 14-day full feature free trial
  • Free set-up assistance

Basic plan

$15.00
1 user(s) / month
Included in plan:
  • Lead & Contact Management
  • Custom sales pipeline(s)
  • Lists & product catalogs
  • Built-in chat
  • Task management & alerts
  • Mobile app for Android & iPhone
  • Custom fields
  • 2-way email sync
  • 1-click calling
  • Open API
  • Free set-up assistance

Advanced

$25.00
1 user(s) / month
Included in plan:
  • All Basic features
  • Recurring purchase pipeline (customers)
  • Business processes
  • Digital Pipeline (sales automation)
  • KPI & sales plan
  • Custom dashboard

Enterprise

$45.00
1 user(s) / month
Included in plan:
  • All Basic & Advanced features
  • Lead scoring

Pricing:

  • Starting from: $59.00/month
  • Credit card required: No
  • Other purchasing options:

    • Self Starter: FREE. Unlimited quoting and 20 jobs per month
    • Premium: $89/mo/tech. Service Portal, Service Review, customer pricing contracts, Intacct integration, custom integrated support, premium 24x7 support.
    • Enterprise: $119/mo/tech. Advanced integrations library, website hosting, Wordpress technical support, ServiceTrade Certification Courses, premium 24x7 support.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • What are some applications this service is commonly used in tandem with?
  • Amity can be integrated with any pre-sale CRM system, as well as email, feedback systems, billing, and support.

  • What is this service generally used for?
  • Customer Success Management

  • Who are the main user groups of this service?
  • Customer Success teams in SaaS businesses.

  • Does this service integrate with any other apps?
  • Analytics, Accounting and Billing, CRM, Documents, Email, Marketing, Support, Survey, and more.

FAQs:

    What is this service generally used for?
  • amoCRM is perfect for:
    Automatically grabbing leads from all your lead gen sources (webform, email, chat, Facebook lead ads & more)
    Seeing your whole sales process laid out in front of you, with all the leads & their task status visible
    Managing relationships with leads and contacts as they move toward sale
    Always keeping on task with to-do management and alerts
    Automating lead nurture and follow-up to prevent churn and boost conversions, while also saving time

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, amoCRM is better when the whole team is using it! Users can also be grouped into teams and branches to make communication, task assignment, and permissions easy to manage.

  • What platforms does this service support?
  • Native mobile apps for Android & iOS

  • Does this service integrate with any other apps?
  • Recommended apps: Zapier, Facebook, Zendesk, Dropbox, Mailchimp, Twilio, SharpSpring, Piesync
    Website integrations: Wufoo, Formstack, Wordpress, Unbounce, Olark, Snapengage, LiveChat, TidioChat
    Email marketing: MailChimp, Mandrill, ActiveCampaign
    VoIP: Twilio, Asterisk, VoxImplant, Kixie

  • Who are the main user groups of this service?
  • amoCRM users are sales teams who want to eliminate manual CRM entry, boost lead nurturing and increase conversions. In general, they come from small and growing businesses from across different industries—from dentist offices to wholesalers.

  • Does this service offer guides, tutorials and or customer support?
  • Live demos
    Online & phone support
    Youtube channel
    Blog
    Getting started guides

  • Does this service offer an API?
  • Yes

  • What are some applications this service is commonly used in tandem with?
  • Zapier
    Facebook
    Zendesk
    Dropbox
    Mailchimp
    Twilio
    SharpSpring
    Piesync

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • We have a robust Help Center that we're constantly updating at support.servicetrade.com.

  • Does this service offer multi-user capability (e.g. teams)?
  • Companies can setup an unlimited number of user accounts for their company. Our application allows you to organize them by their location or by service lines.

  • Who are the main user groups of this service?
  • Commercial service contractors in several industries who provide recurring services. Contractors who care about profitability, operational efficiency and great customer service love ServiceTrade.

  • What platforms does this service support?
  • Any browser for desktop users, and native iOS and Android apps

  • Does this service offer an API?
  • Yes! ServiceTrade's open API can be found on our website.

  • Does this service integrate with any other apps?
  • Intacct
    QuickBooks
    Salesforce
    Slack
    Web forms
    MailChimp
    ...and hundreds of others through Zapier

  • What are some applications this service is commonly used in tandem with?
  • ServiceTrade is compatible with Zapier to connect to hundreds of business applications. We also integrate with popular accounting packages including Intacct, QuickBooks, Sage, NetSuite, Microsoft Dynamics or about any accounting platform.

    Our Service Review integration makes valuable online customer reviews part of the service visit.

  • What is this service generally used for?
  • ServiceTrade is used to engage customers online throughout the service cycle, earn marking impressions from the service delivery, provide online after-service reports, create an online account where customers access their service history, manage work orders, schedule techs in fuel-efficient routes, schedule planned/preventative maintenance and emergency service calls, provide field technicians all the details about their schedule and jobs through the mobile app, collect information from field techs through photos, video, audio notes, paperwork, and fillable forms about what they see and do on site.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
San Francisco
Employees:
51-200
Likes:
7.72k
Followers:
1.04k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses Amity
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses amoCRM
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Spanish, Russian, English
Regional Restrictions:
No restrictions.

Other:

Who uses ServiceTrade
  • Personal
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
North America
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