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About Ameyo Video Contact Center

Ameyo launches Video Contact Center to fill the gap of physical interaction in the pandemic times. Businesses often come across situations where their customers prefer a face to face conversation with skilled professionals. Due to the pandemic, such businesses have seen unprecedented fall. Other communication channels are not capable of building trust and guide customers while being able to analyze their facial expressions and gestures. Ameyo’s Video Contact Center Software makes it absolutely hassle-free to connect with your customers via a live video chat to increase sales as well as to grow sales. The software is compiled with the features like easy video call scheduling, video chat ticking, real-time monitoring and co- browsing where data security is in the first place. For instance, it simplifies the process of helping your bank customers to fill up complex forms by allowing agents to co-browse and sharing the same screen. However, the access control is taken extra care of by adhering to the security compliances. Also, the stringent monitoring capabilities make it different from other video conferencing tools. It lets you analyze and monitor agents’ performance and productivity with live chat monitoring.

What are the benefits of Ameyo Video Contact Center?

  • Cost reduction by replacing physical meeting
  • Increase First Call Resolution and NPS
  • Gain customer trust
  • Grow Sales by Upselling and Cross-Selling
  • Make calls even at low internet bandwidth of 150 Kbps
  • PCI DSS compliant and ISO 27001 & ISO 27018 certified


  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • External Integrations
  • History/Version Control
  • Multi-User
  • Notifications
  • Scheduling


    No key features associated with this application.


    Does this service offer guides, tutorials and or customer support?
  • Yes, The service offer guides, tutorials and 24*7 customer support

  • What platforms does this service support?
  • Can be deployed on the cloud, on-premise, and hybrid

  • What is this service generally used for?
  • Ameyo Video Contact Center is generally used for offering customer support through live video chat, video conferencing, and co-browsing capabilities

  • Does this service integrate with any other apps?
  • Yes, with ticketing software, CTI

  • Does this service offer multi-user capability (e.g. teams)?
  • It is for one-to-one customer support. However, total 5 users can join in a video chat

  • Does this service offer an API?
  • Yes, it does

  • Who are the main user groups of this service?
  • Banking, Insurance, Healthcare, Telecommunication

Vendor Information

Based in:


Who uses Ameyo Video Contact Center
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Regional Restrictions:
No restrictions.
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