Compare Algolia vs SearchBlox vs Synthetix

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Crozscore:

85%
what is this?
53%
interest rising

Crozscore:

71%
what is this?
37%
interest rising

Crozscore:

58%
what is this?
29%
interest falling
Algolia screenshot view 1 more SearchBlox screenshot Synthetix screenshot view 3 more

Software Description:

Algolia is a 'Search as a Service' offer. We enable developers to make their apps or websites smarter with an outstanding search experience.

Search among infinite attributes from a single searchbox, at light speed. Algolia offers out-of-the-box support for every language, is typo-tolerant, provides instant results in milliseconds, and allows easy ranking configuration for your data set. You can integrate in minutes and take immediate advantage of our 99.99% SLA.

Software Description:

Fast search to discover information across file systems, websites, databases, cloud or custom content. Integrate with websites and applications.

SearchBlox offers the best alternative to Google Search Appliance and Google Site Search.

SearchBlox offers the most flexible search software for your organization. No more black-box appliance-based search solutions, or non-supported/custom open source solutions. Fast, flexible and, above all, very simple to install, administer and support. With built-in connectors for indexing websites, databases, file systems, Amazon S3, Google Drive, Twitter, CSV or MongoDB, there are no additional costs for connectors. We invite you to watch our demo and download a 30-day trial of SearchBlox to see for yourself.

Software Description:

A complete platform for self-service digital engagement

Synthetix Self-Service Cloud provides answers to your customers' questions 24/7, using our AI-powered, super-accurate knowledge-base to dramatically reduce inbound emails and calls, optimising agent productivity and providing a cost-effective way to automate customer service, sales and support. Products include FAQ Search, Virtual Agent and Visual IVR software.

Agent-assisted customer service channels for your contact centre

Empower your agents to deliver excellent customer experiences with Synthetix Contact Cloud, a complete agent desktop for multi-channel, agent-assisted customer service and support. Augmented by powerful built-in AI which proactively suggests customer responses, you'll see reduced training times, increased customer satisfaction and measurable agent efficiency gains.Products include Live Chat, Agent Knowlege-base and Callback software.

Features:

  • Analytics
  • API
  • Dashboard

Features:

  • External Integrations
  • API
  • Data Export
  • Data Import

Features:

  • 2-Factor Authentication
  • External Integrations
  • Multi-User
  • Chat
  • Dashboard
  • Contact Management
  • API

Summary:

  • Integrate in minutes: Robust, clean APIs that let you focus on building great products.

  • Get more than an API: All our plans include the help of our experts to review your configuration.

  • Dashboard puts all statistics in one location: Get usage statistics, monitor performance, navigate your data, etc.

  • Search your database in realtime: Enhance your site's UX.

Summary:

    No key features associated with this application.

Summary:

  • Centralised Knowledge - Synthetix puts knowledge at the heart of every customer experience, driving content to all customer touchpoints

  • Live Web Chat - Connect customers with agents in real time through integrated live chat

  • Agent Knowledge-base - Maximise agent productivity with a centralised and shared knowledge solution

  • Virtual Agents - Engage your website visitors with personalised, guided, automated conversational assistance

  • Intelligent FAQ Search - Seamless customer experience across desktop, mobile and social channels

  • Callback - A very low cost, but effective channel to enhance your customer service offering.Call-back enables optimal engagement between a customer and an agent with the right skills, at a time convenient to them, without any additional call charges.

  • APIs - Comprehensive APIs for building online customer service integrations

FAQs:

    No FAQs associated with this application.

FAQs:

    No FAQs associated with this application.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
2012
Based in:
San Francisco
Employees:
201-500
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Takeley
Employees:
11-50
Likes:
Followers:

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses SearchBlox
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Synthetix
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.
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