About AlertOps
AlertOps is software that enables an organization to take control of incidents and automate actions that reduce cost, protect revenue and improve the customer experience.
AlertOps is a SaaS-based, Alerting & Real-Time Platform that helps ITOps, DevOps, SecOps, HybridOps, BusinessOps, IndustrialOps and Support teams respond to business-critical incidents better and faster.
With AlertOps you get:
✓ Total Flexibility, no compromises.
✓ End-to-end Workflow Automation.
✓ Full Stack Incident Visibility
✓ Expert Guidance, on-demand.
Visit us at: alertops.com and schedule a personalized demo. We will be happy to discuss your use case and show you why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.
AlertOps is an incident management system that helps IT operations and DevOps manage and optimize their alerts from various monitoring systems to greatly reduce alert fatigue and mean time to resolution (MTTR). AlertOps ensures that the alerts reach the right person the first time, every time! We use smart routing technology, routing rules based on user priorities and schedules that integrate with your on-call schedule. AlertOps manages your incident management process by reducing alert noise and resolution time with our multi-tiered escalation rule. AlertOps is currently being used by 1,000’s of users; trusted by major corporations to manage their IT operations.
AlertOps allows you to:
• Receive unlimited push notifications
• Easily respond to open alerts (view, take assignment, close or escalate to the next on call person)
• View alert details and resolution
• View all messages related to the alert
• Assign Alerts directly from push notifications without launching the app
• Reply to Alerts, even if you’re not on-call
• Get resolution details when an alert is closed
Why AlertOps?
AlertOps is an industry-leading Incident Response Automation and Alert Management Platform. A SaaS-based software solution, collaboration and automation hub that enables an organization to dramatically improve the issue notification, escalation, and time to resolution process. As incidents occur that impact business-critical processes and revenue streams, the platform alerts the right people at the right time and with the right data to enable rapid incident resolution.
As organizations evaluate solutions to improve and transform critical incident response -- to support ever-increasing customer and business requirements -- the AlertOps platform is uniquely suited with category-leading features to enable better and seamless customer experiences while helping drive improved operational efficiency and boosting business results. Discover why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.
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About Vivantio
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.
The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service.
Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.
For more information, visit Vivantio.com.
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Pricing
Included in plan:
- Easy on-call scheduling, unlimited API calls, enriched alerts & online help
Standard
$5.00
1 user(s) / month
Included in plan:
- Alerting and on-call scheduling for small teams (up to 10 users)
Premium
$15.00
1 user(s) / month
Included in plan:
- Advanced incident response automation for teams
Enterprise
$23.00
1 user(s) / month
Included in plan:
- Major incident management for enterprise needs
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Pricing
- Starting from: $42.00/month
- Credit card required: No
Vivantio enables you to build a robust Service Management system that fits your organization by enabling only the features you need. Our editions are designed to align with your immediate needs on the same powerful platform that scales with your business.
Vivantio's pricing model is an annual subscription based on total number of users, types of licenses and functionality activated in the Platform. A free trial is available for a test-drive, upon request.
Vivantio offers both named and concurrent licenses, and all customers may select to purchase any combination of both. A named license is allocated to a particular agent and cannot be shared. Concurrent licenses sit in a shared pool. Each time an agent logs in, they temporarily use up one license and when they log out, the license is returned to the pool for someone else to use.
Your customers and end users don’t need licenses to use your self-service web portal.
- Pricing starts at roughly $42 per user, per month at the VALUE level for those looking to centralize customer service operations and provide their teams with the tools to succeed
- Licenses at the VITAL level start at $58 per user, per month and are designed growing service teams looking to improve their operations, improve efficiency and reduce costs
- Feature-rich VELOCITY licenses start at $86 USD and are built to scale and meet the complex business needs of larger, multi-site organizations.
- The VISIONARY level at $140 per user, offer a totally flexible solution for global enterprise companies looking for white glove service.
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FAQs
Does this service offer guides, tutorials and or customer support?
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We have documentation that is easy to access on the website. Additionally, AlertOps has instructional videos. AlertOps offers live demos and a 14 day free trial. For additional support, we also are always on email and chat on Intercom.
Who are the main user groups of this service?
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The main user groups of this service are IT team members, DevOps team members, and Incident Management team members. These teams are regularly part of enterprises and sometimes SMB's as well.
What is this service generally used for?
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This service is generally used for major incident management needs as well as for communicating and collaborating. Specifically, with on-call scheduling, you can reduce your MTTR drastically.
What platforms does this service support?
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AlertOps is a web based platform that also has an android and an iOs mobile app.
What are some applications this service is commonly used in tandem with?
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This service is commonly used in tandem with monitoring tools and service desk / help desk tools.
Does this service integrate with any other apps?
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AlertOps integrates with over 100 other apps including: JIRA, ServiceNow, HipChat, Slack, AWS, DataDog, BMC RemedyForce, Nagios, NewRelic and Splunk.
Does this service offer multi-user capability (e.g. teams)?
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AlertOps offers multiple user capability as it is a pay per user service. In AlertOps you can have both individuals and teams that you could have join a conference bridge. Additionally you are able to assign users to different levels of security such as Tier 2, Tier 1, or manager.
Does this service offer an API?
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Yes, we offer both an Open General REST API and an Email API.
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FAQs
Does this service offer multi-user capability (e.g. teams)?
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Only users of the main application require a license. That licenses can be a named license and dedicated to that user, or a shared concurrent license. End customers who make use of mail to ticket, or self service portals do not require a license.
What platforms does this service support?
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The Vivantio platform is cloud-based and integrates easily with almost any other platform through our FLEXBridge integration.
Does this service offer an API?
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Yes, the Vivantio does offer an API
What is this service generally used for?
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A Service Management platform streamlines processes and provides clear paths for internal and external end users to submit requests. The Vivantio platform optimizes service through our Unified Service Management platform that integrates easily with other software offering a true 360 degree customer view.
Does this service offer guides, tutorials and or customer support?
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Absolutely! All of our training, implementation and technical support is handled in-house to ensure our customers get the high-quality service and attention they deserve.
Who are the main user groups of this service?
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The Vivantio Unified Service Platform has over 5000+ (and growing) satisfied users that include customer service teams, IT professionals and enterprise employees from all business departments looking to manage better relationships, boost productivity and improve the customer journey.
Does this service integrate with any other apps?
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The Vivantio platform is cloud-based and integrates easily with almost any other platform through our FLEXBridge integration.
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