AlertOps is software that enables an organization to take control of incidents and automate actions that reduce cost, protect revenue and improve the customer experience.
AlertOps is a SaaS-based, Alerting & Real-Time Platform that helps ITOps, DevOps, SecOps, HybridOps, BusinessOps, IndustrialOps and Support teams respond to business-critical incidents better and faster.
With AlertOps you get:
✓ Total Flexibility, no compromises.
✓ End-to-end Workflow Automation.
✓ Full Stack Incident Visibility
✓ Expert Guidance, on-demand.
Visit us at: alertops.com and schedule a personalized demo. We will be happy to discuss your use case and show you why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.
AlertOps is an incident management system that helps IT operations and DevOps manage and optimize their alerts from various monitoring systems to greatly reduce alert fatigue and mean time to resolution (MTTR). AlertOps ensures that the alerts reach the right person the first time, every time! We use smart routing technology, routing rules based on user priorities and schedules that integrate with your on-call schedule. AlertOps manages your incident management process by reducing alert noise and resolution time with our multi-tiered escalation rule. AlertOps is currently being used by 1,000’s of users; trusted by major corporations to manage their IT operations.
AlertOps allows you to:
• Receive unlimited push notifications
• Easily respond to open alerts (view, take assignment, close or escalate to the next on call person)
• View alert details and resolution
• View all messages related to the alert
• Assign Alerts directly from push notifications without launching the app
• Reply to Alerts, even if you’re not on-call
• Get resolution details when an alert is closed
Why AlertOps?
AlertOps is an industry-leading Incident Response Automation and Alert Management Platform. A SaaS-based software solution, collaboration and automation hub that enables an organization to dramatically improve the issue notification, escalation, and time to resolution process. As incidents occur that impact business-critical processes and revenue streams, the platform alerts the right people at the right time and with the right data to enable rapid incident resolution.
As organizations evaluate solutions to improve and transform critical incident response -- to support ever-increasing customer and business requirements -- the AlertOps platform is uniquely suited with category-leading features to enable better and seamless customer experiences while helping drive improved operational efficiency and boosting business results. Discover why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.
About SysAid
SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operational layer to IT, AI Agents take the first action, freeing IT teams to focus on optimization, innovation, and bigger challenges. Go live in weeks with fast onboarding, no heavy migrations, or steep learning curves. SysAid’s AI is purpose-built for IT, with security and governance built in. With our award-winning support, you’re set up for success. ITSM run by AI—and you. 100X more impactful.
Features
2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Chat
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Chat
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Summary
No key features associated with this application.
Summary
Asset Management
Change Management
Problem Management
ITSM ITIL-Based Solution
Bar Code Scanning and Auditing
SLA Management
service orchestration
Escalation Rules and Email Routing
Service Desk Automation
Help Desk Ticketing Software
Pricing
Starter Pack
Free
Included in plan:
Easy on-call scheduling, unlimited API calls, enriched alerts & online help
Standard
$5.00
1 user(s) / month
Included in plan:
Alerting and on-call scheduling for small teams (up to 10 users)
Premium
$15.00
1 user(s) / month
Included in plan:
Advanced incident response automation for teams
Enterprise
$23.00
1 user(s) / month
Included in plan:
Major incident management for enterprise needs
Pricing
BASIC For easy & efficient IT support
1 user(s) / month
Included in plan:
Ticketing
Asset Management
Self-Service Portal
Password Reset
Knowledge Base
Remote Control
Advanced Reporting
Service Desk Automation
Tasks & Projects
Barcode CI Scanner
Monitoring (optional)
BI Analytics (optional)
Patch Management (optional)
Implementation Packages (optional)
Professional Services (optional)
Service Orchestration (optional)
FULL For ITIL-aligned mature organizations
1 user(s) / month
Included in plan:
All that in Basic +
ITIL (Change/Problem/Request)
CMDB
Service Orchestration
SLA/SLM
Unlimited Configurable Fields
Third-Party Integrations
Multiple Email Boxes
APIs
Monitoring (optional)
BI Analytics (optional)
Patch Management (optional)
Implementation Packages (optional)
Professional Services (optional)
Service Orchestration (optional)
FAQs
Does this service offer guides, tutorials and or customer support?
We have documentation that is easy to access on the website. Additionally, AlertOps has instructional videos. AlertOps offers live demos and a 14 day free trial. For additional support, we also are always on email and chat on Intercom.
Who are the main user groups of this service?
The main user groups of this service are IT team members, DevOps team members, and Incident Management team members. These teams are regularly part of enterprises and sometimes SMB's as well.
What is this service generally used for?
This service is generally used for major incident management needs as well as for communicating and collaborating. Specifically, with on-call scheduling, you can reduce your MTTR drastically.
What platforms does this service support?
AlertOps is a web based platform that also has an android and an iOs mobile app.
What are some applications this service is commonly used in tandem with?
This service is commonly used in tandem with monitoring tools and service desk / help desk tools.
Does this service integrate with any other apps?
AlertOps integrates with over 100 other apps including: JIRA, ServiceNow, HipChat, Slack, AWS, DataDog, BMC RemedyForce, Nagios, NewRelic and Splunk.
Does this service offer multi-user capability (e.g. teams)?
AlertOps offers multiple user capability as it is a pay per user service. In AlertOps you can have both individuals and teams that you could have join a conference bridge. Additionally you are able to assign users to different levels of security such as Tier 2, Tier 1, or manager.
Does this service offer an API?
Yes, we offer both an Open General REST API and an Email API.
FAQs
Does this service offer an API?
No.
Does this service offer multi-user capability (e.g. teams)?
Yes, it offers multi-user capability.
Does this service offer guides, tutorials and or customer support?
SysAid's solution is used by organizations spanning all industries and sizes—from SMBs to Fortune 500 corporations.
What is this service generally used for?
IT Service Management (ITSM), Service Desk, Help Desk software, Ticketing System and Asset Management* IT Service Management (ITSM), Service Desk, Help Desk software, Ticketing System and Asset Management
What are some applications this service is commonly used in tandem with?
SysAid ITSM includes everything you need for effective IT service management (ITSM) in a single ITIL-aligned ITSM solution. SysAid ITSM includes a powerful incident and service request management module, plus other core ITIL capabilities such as problem management and change management.
Beyond these, there is also network discovery and IT asset management including mobile device management, and the modern-day IT support must-haves such as an end-user self-service portal, automated password reset, mobile apps, chat, IT industry benchmarking, and advanced workflow and automation features.
We have a small team of dedicated IT Service Management (ITSM) software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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