AlertOps is software that enables an organization to take control of incidents and automate actions that reduce cost, protect revenue and improve the customer experience.
AlertOps is a SaaS-based, Alerting & Real-Time Platform that helps ITOps, DevOps, SecOps, HybridOps, BusinessOps, IndustrialOps and Support teams respond to business-critical incidents better and faster.
With AlertOps you get:
✓ Total Flexibility, no compromises.
✓ End-to-end Workflow Automation.
✓ Full Stack Incident Visibility
✓ Expert Guidance, on-demand.
Visit us at: alertops.com and schedule a personalized demo. We will be happy to discuss your use case and show you why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.
AlertOps is an incident management system that helps IT operations and DevOps manage and optimize their alerts from various monitoring systems to greatly reduce alert fatigue and mean time to resolution (MTTR). AlertOps ensures that the alerts reach the right person the first time, every time! We use smart routing technology, routing rules based on user priorities and schedules that integrate with your on-call schedule. AlertOps manages your incident management process by reducing alert noise and resolution time with our multi-tiered escalation rule. AlertOps is currently being used by 1,000’s of users; trusted by major corporations to manage their IT operations.
AlertOps allows you to:
• Receive unlimited push notifications
• Easily respond to open alerts (view, take assignment, close or escalate to the next on call person)
• View alert details and resolution
• View all messages related to the alert
• Assign Alerts directly from push notifications without launching the app
• Reply to Alerts, even if you’re not on-call
• Get resolution details when an alert is closed
Why AlertOps?
AlertOps is an industry-leading Incident Response Automation and Alert Management Platform. A SaaS-based software solution, collaboration and automation hub that enables an organization to dramatically improve the issue notification, escalation, and time to resolution process. As incidents occur that impact business-critical processes and revenue streams, the platform alerts the right people at the right time and with the right data to enable rapid incident resolution.
As organizations evaluate solutions to improve and transform critical incident response -- to support ever-increasing customer and business requirements -- the AlertOps platform is uniquely suited with category-leading features to enable better and seamless customer experiences while helping drive improved operational efficiency and boosting business results. Discover why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.
About ServiceDesk Plus
ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.
Benefits:
Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
Create SLA and provide quality services in time, to your end users
Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
Web based portal to submit service requests & Incidents.
Restore normal service of operation quickly with the comprehensive incident management
Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
Discover every asset in your network with the efficient auto discovery options
Provide structured and prompt handling of all changes in your IT infrastructure.
With the new agent based scanning, you can access any system from the remote network, independent of their location.
Showcase the offered IT services to your end user and give a new face to your IT.
Scan your network and automatically discover all the software available in your organization
Stay informed about your tickets and keep your technicians and end users up to date on the status
of the tickets by email and sms.
Manage your purchases right from the birth of the PO
Auto assign feature distributes tickets based on the existing load on your technicians
Manage Contracts with different vendors seamlessly
Automatic email to ticket conversion using email commands
ServiceDesk plus allows you to import users and their informations from Active directory and LDAP
with a simple easy to use interface.
Archive your old, unused data and improve your helpdesk performance.
Support multiple sites and customize your configurations for every site according to their unique
working procedure.
Generate detailed reports about your Help desk performance & metrics.
Automatically reset the password, by integrating the ticketing system with the Active Directory.
Know the satisfaction level of your end users with the ServiceDesk Plus survey option.
About GLPI
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
Features
2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Chat
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Chat
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Chat
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Summary
No key features associated with this application.
Summary
Best practice ITSM workflows
Powerful integrations with IT management apps
Smart automations
Extensive reporting capabilities
Codeless customizations
Deploy on cloud or on-premise
Single sign on
AD & LDAP synchronisation
95,000 customers across worldwide
Over 10 years in the ITSM industry
Summary
Available in all languages
Powered by open source technologies
Available for on-premises and on cloud
Pricing
Starter Pack
Free
Included in plan:
Easy on-call scheduling, unlimited API calls, enriched alerts & online help
Standard
$5.00
1 user(s) / month
Included in plan:
Alerting and on-call scheduling for small teams (up to 10 users)
Premium
$15.00
1 user(s) / month
Included in plan:
Advanced incident response automation for teams
Enterprise
$23.00
1 user(s) / month
Included in plan:
Major incident management for enterprise needs
Pricing
Standard Edition
$8.00
1 user(s) / month
Included in plan:
Free forever upto 5 technicians
Incident management
Self-service portal
Knowledge base
Multi-site support
SLA management
Help desk reports
Professional Edition
$16.00
1 user(s) / month
Included in plan:
Free upto 2 technicians and 250 nodes
Help desk management
Knowledge base
Self-service portal
Software Asset management
Asset inventory reports
Agent based asset scanning
Enterprise Edition
$49.00
1 user(s) / month
Included in plan:
Free upto 2 technicians and 250 nodes
Incident management
Asset management
Problem management
Service catalog
Change management
Pricing
GLPI Network Cloud
$23.00
1 user(s) / month
Included in plan:
5 GB storage
Backups
Updates
All core GLPI features
Exclusive plugins
Free data migration
Basic (on-premises)
$1,500.00
<10 IT agents/<500 IT assets/ per year
Included in plan:
Support L.3 unlimited
Exclusive plugins
Standard
$4,400.00
<50 IT agents/< 5000 IT assets/ per year
Included in plan:
Support L.3 unlimited
Exclusive plugins
Advanced (on-premises)
$14,700.00
>51 IT agents / > 5001 IT assets / per year
Included in plan:
Support L.3 unlimited
Exclusive plugins
FAQs
Does this service offer guides, tutorials and or customer support?
We have documentation that is easy to access on the website. Additionally, AlertOps has instructional videos. AlertOps offers live demos and a 14 day free trial. For additional support, we also are always on email and chat on Intercom.
Who are the main user groups of this service?
The main user groups of this service are IT team members, DevOps team members, and Incident Management team members. These teams are regularly part of enterprises and sometimes SMB's as well.
What is this service generally used for?
This service is generally used for major incident management needs as well as for communicating and collaborating. Specifically, with on-call scheduling, you can reduce your MTTR drastically.
What platforms does this service support?
AlertOps is a web based platform that also has an android and an iOs mobile app.
What are some applications this service is commonly used in tandem with?
This service is commonly used in tandem with monitoring tools and service desk / help desk tools.
Does this service integrate with any other apps?
AlertOps integrates with over 100 other apps including: JIRA, ServiceNow, HipChat, Slack, AWS, DataDog, BMC RemedyForce, Nagios, NewRelic and Splunk.
Does this service offer multi-user capability (e.g. teams)?
AlertOps offers multiple user capability as it is a pay per user service. In AlertOps you can have both individuals and teams that you could have join a conference bridge. Additionally you are able to assign users to different levels of security such as Tier 2, Tier 1, or manager.
Does this service offer an API?
Yes, we offer both an Open General REST API and an Email API.
FAQs
What is this service generally used for?
ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.
Who are the main user groups of this service?
ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.
Does this service offer multi-user capability (e.g. teams)?
Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.
What are some applications this service is commonly used in tandem with?
ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.
Does this service integrate with any other apps?
Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.
What platforms does this service support?
ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).
Does this service offer guides, tutorials and or customer support?
Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.
Does this service offer an API?
Yes, ServiceDesk Plus offers Rest-API access.
FAQs
What platforms does this service support?
On-premises installation (Linux) or on Cloud (SaaS).
Does this service offer guides, tutorials and or customer support?
Yes, we offer Knowledge Base with best practices.
What is this service generally used for?
GLPI is used as a Helpdesk, Asset Management, Project Management tool, and to track the financials of the company.
Does this service offer multi-user capability (e.g. teams)?
Yes.
Who are the main user groups of this service?
The main users of GLPI are IT managers, IT technicians, IT admins.
Does this service offer an API?
Yes.
What are some applications this service is commonly used in tandem with?
FusionInventory - plugin for Asset Management on GLPI.
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