Compare AlertOps vs ParkMyCloud vs Freshservice

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67%
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80%
26%
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Crozscore:

78%
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98%
29%
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85%
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Software Description:

AlertOps is an incident management system that helps IT operations and DevOps manage and optimize their alerts from various monitoring systems to greatly reduce alert fatigue and mean time to resolution (MTTR). AlertOps ensures that the alerts reach the right person the first time, every time! We use smart routing technology, routing rules based on user priorities and schedules that integrate with your on-call schedule. AlertOps manages your incident management process by reducing alert noise and resolution time with our multi-tiered escalation rule. AlertOps is currently being used by 1,000’s of users; trusted by major corporations to manage their IT operations.

AlertOps allows you to:
• Receive unlimited push notifications
• Easily respond to open alerts (view, take assignment, close or escalate to the next on call person)
• View alert details and resolution
• View all messages related to the alert
• Assign Alerts directly from push notifications without launching the app
• Reply to Alerts, even if you’re not on-call
• Get resolution details when an alert is closed

AlertOps subscription is required to use this application.

Software Description:

ParkMyCloud is a SaaS platform that automatically identifies and eliminates public cloud resource waste, reducing spending by 65% or more — think “Nest for the cloud.” It does this by turning resources off when they're not needed - for example, non-production resources used for development/staging/testing are typically not needed outside of a 40-hour work week.

AWS, Azure, and Google users such as McDonald’s, Sysco Foods, Unilever, Avid, and Sage Software have used ParkMyCloud to cut their cloud spending by millions of dollars. ParkMyCloud helps companies like these optimize and govern cloud usage by integrating cost control into their DevOps processes.

Software Description:

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide.

Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability.

Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.

Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Features:

  • Dashboard
  • Scheduling
  • Data Visualization
  • External Integrations
  • Batch Permissions & Access
  • Notifications
  • Multi-User
  • Contact Management
  • Data Export
  • Email Integration
  • Data Import
  • API

Features:

  • Password & Access Management
  • Data Export
  • Data Import
  • API
  • External Integrations
  • Batch Permissions & Access
  • Google Apps Integration
  • 2-Factor Authentication
  • Notifications
  • Scheduling
  • Multi-User
  • Analytics
  • Dashboard
  • Data Visualization

Features:

  • API
  • Gamification
  • Inventory Tracking
  • Dashboard
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking

Summary:

    No key features associated with this application.

Summary:

  • Operational Dashboard - Manage your cloud resources across multiple credentials, accounts, and regions in a single view.

  • Users & Teams - Govern user access and define permissions with role-based access controls.

  • Parking Recommendations - Manage and "park" cloud resources based on automated tagging analytics.

  • Reporting - View and download savings reports, organized by teams and credentials.

  • Public API - Easily integrate ParkMyCloud into your CI/CD processes for continuous cost control.

  • Policy Engine - Fully automate all aspects of your cost control processes using policy-based orchestration.

  • Single Sign-On - Add and govern users using SSO from ADFS, Active Directory, Centrify, Okta, OneLogin, or Ping Identity.

  • Notifications Notify users of ParkMyCloud updates & activities using email or slack.

  • Multi-Cloud Support for AWS/Azure/GCP in a single console.

Summary:

  • Asset Management & Asset Discovery Includes: Assets Life cycle management; Better asset optimization; Controlling IT assets data; Discovering new assets easily.

  • Incident Management: Minimizes the impact of failures and interruptions on business operations & ensure best possible service level agreement.

  • Problem Management: Once user raises a problem, Freshservice simplifies the problem management process with a thorough problem analysis. This includes root cause analysis and analysing the impact and the symptoms of the problem in question.

  • Knowledge Base: Quick answers to all frequent queries.

  • Change Management: When it comes to tracking changes, looking up linked problems or making plans for a rollout, Freshservice makes sure that any and every task is just a few clicks away.

  • Release Management: This service makes release management as seamless as possible by equipping its users to deal with even the most unexpected of conflicts.

  • Contract Management: Easy to manage IT contracts with Freshservice.

Free

Free
Included in plan:
  • Unlimited instances
  • 1 Team
  • 5 Users
  • 1 CSP credential
  • Role-based Access Control
  • Utilization-Based Heatmaps
  • Start, Stop, & Snooze
  • Policy Engine
  • Tag-Based Parking Recommendations
  • Online Documentation

Basic

$2.00
per instance per month
Included in plan:
  • Unlimited Instances
  • 5 Teams
  • 10 Users
  • 3 CSP Credentials
  • All of Free Tier Features
  • Usage-Based Parking Recommendations (SmartParking)
  • API Access
  • Audit Logs
  • Reporting
  • Notifications
  • Email Support

Standard

$3.00
per instance per month
Included in plan:
  • Unlimited Instances
  • 10 Teams
  • 20 Users
  • 5 CSP Credentials
  • All of Basic Tier Features
  • Multi-Cloud (AWS, Azure, and GCP)
  • Database Parking (RDS)
  • SSO/SAML 2.0
  • Live Chat Support 9am-6pm ET

Enterprise


Included in plan:
  • Unlimited Instances
  • Unlimited Teams
  • Unlimited Users
  • Unlimited CSP Credentials
  • All of Standard Tier

Pricing:

  • Starting from: $19.00/month
  • Credit card required: N/A
  • Blossom: $19/agent/month, billed annually.
    Garden: $49/agent/month, billed annually.
    Estate: $79/agent/month, billed annually.
    Forest: $99/agent, billed annually.

FAQs:

    What is this service generally used for?
  • This service is generally used for major incident management needs as well as for communicating and collaborating. Specifically, with on-call scheduling, you can reduce your MTTR drastically.

  • Does this service offer multi-user capability (e.g. teams)?
  • AlertOps offers multiple user capability as it is a pay per user service. In AlertOps you can have both individuals and teams that you could have join a conference bridge. Additionally you are able to assign users to different levels of security such as Tier 2, Tier 1, or manager.

  • Does this service offer an API?
  • Yes, we offer both an Open General REST API and an Email API.

  • Does this service offer guides, tutorials and or customer support?
  • We have documentation that is easy to access on the website. Additionally, AlertOps has instructional videos. AlertOps offers live demos and a 14 day free trial. For additional support, we also are always on email and chat on Intercom.

  • What are some applications this service is commonly used in tandem with?
  • This service is commonly used in tandem with monitoring tools and service desk / help desk tools.

  • Who are the main user groups of this service?
  • The main user groups of this service are IT team members, DevOps team members, and Incident Management team members. These teams are regularly part of enterprises and sometimes SMB's as well.

  • Does this service integrate with any other apps?
  • AlertOps integrates with over 100 other apps including: JIRA, ServiceNow, HipChat, Slack, AWS, DataDog, BMC RemedyForce, Nagios, NewRelic and Splunk.

  • What platforms does this service support?
  • AlertOps is a web based platform that also has an android and an iOs mobile app.

FAQs:

    What platforms does this service support?
  • Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP)

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. ParkMyCloud allows for an unlimited number of users, organized in teams with customizable permissions.

  • Who are the main user groups of this service?
  • Cloud users: cloud architects, IT operations, development, and DevOps.

  • Does this service offer an API?
  • Yes. ParkMyCloud offers RESTful API access for customers.

  • What is this service generally used for?
  • Automated cost savings on AWS, Azure, and GCP cloud resources.

  • Does this service offer guides, tutorials and or customer support?
  • Yes - via our website.

FAQs:

    Who are the main user groups of this service?
  • The platform is most commonly used by IT admins, along with technicians and managers in businesses of all sizes.

  • What is this service generally used for?
  • Freshservice is used as a cloud-based ITIL service desk solution.

  • What platforms does this service support?
  • Online & native mobile apps.

  • Does this service integrate with any other apps?
  • Freshservice ServiceDesk integrates with the following applications:
    LogMeIn Rescue, FreshBooks, Harvest, Dropbox, Zapier, Pivotal Tracker, SurveyMonkey, Google Apps for Work, Google Calendar, JIRA.

  • Does this service offer an API?
  • Freshservice ServiceDesk has an API available for use.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with: FreshBooks, Pivotal Tracker, and JIRA.

  • Does this service offer guides, tutorials and or customer support?
  • It offers: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

Publisher:

Founded:
-
Based in:
Bloomingdale
Employees:
11-50
Likes:
Followers:
1.52k

Publisher:

Founded:
-
Based in:
Dulles
Employees:
2-10
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
10.1k
Followers:
1.63k

Other:

Who uses AlertOps
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses ParkMyCloud
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Freshservice
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English, German, Spanish, Portuguese, Chinese, Czech, French, Italian, Finnish, Dutch, Danish, Swedish, Indonesian, Turkish, Vietnamese, Russian, Polish, Norwegian, Slovenian, Slovak, Korean, Hungarian, Estonian, Japanese
Regional Restrictions:
No restrictions.
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