Compare AlertOps vs C2 ATOM vs Device42

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Software Description:

AlertOps is an incident management system that helps IT operations and DevOps manage and optimize their alerts from various monitoring systems to greatly reduce alert fatigue and mean time to resolution (MTTR). AlertOps ensures that the alerts reach the right person the first time, every time! We use smart routing technology, routing rules based on user priorities and schedules that integrate with your on-call schedule. AlertOps manages your incident management process by reducing alert noise and resolution time with our multi-tiered escalation rule. AlertOps is currently being used by 1,000’s of users; trusted by major corporations to manage their IT operations.

AlertOps allows you to:
• Receive unlimited push notifications
• Easily respond to open alerts (view, take assignment, close or escalate to the next on call person)
• View alert details and resolution
• View all messages related to the alert
• Assign Alerts directly from push notifications without launching the app
• Reply to Alerts, even if you’re not on-call
• Get resolution details when an alert is closed

AlertOps subscription is required to use this application.

Software Description:

C2 ATOM is an ITSM (IT Service Management) software designed for organizations seeking to deliver quality IT services. This integrated, fully web-based solution, built to ITIL® v3 2011 standards, delivers efficient services while exceeding customer expectations.

Oriented around a multi-departmental service catalog that is flexible and without programming, our C2 ATOM solution can support IT Service Center activities.

Here are the key features of the C2 ATOM application

• An ITIL structured service catalog
• Mobile version (for tablets and smartphones)
• Web solution with no installation required on a workstation
• Non-modular solution Asset Management, Configuration Items (CIs), and Inventory
• A flexible and evolutive solution allowing for growth and change in the client’s structure
• Knowledge Base Management
• Self Service Portal
• Dashboards, Built-in Reports, and Report Generation capabilities
• API-Centric solution facilitating Integration

Software Description:

Tracking and managing all of your IT and non-IT assets just got easier. Device42 software enables companies to discover, visualize, and understand their infrastructure and its interdependencies, all from a single dashboard. Track your full asset lifecycle, plus software licenses, service contracts, SSL Certificates, renewal reminders, and more. Generate mobile-friendly barcodes & QR codes, and don't forget about powerful reporting, a full audit trail, and an extensive RESTful API!

  • CMDB for the Cloud Era – A single source of truth within your organization. Get a clear view of your IT ecosystem to identify and manage all configuration items (CI) in your environment.
  • Data Center Management – Data center inventory and asset management. No more manual, decentralized Visio diagrams and/or inconsistent Excel spreadsheets.
  • IP Address Management – IPAM made easy. No more trying to make sense of multiple disparate and outdated spreadsheets. Support for IPv4 & IPv6.
  • Capacity & Power Planning – In addition to rack 'U' tracking, PDU outlet, and switch ports connections are recorded for capacity planning. Additionally, monitor power usage and control smart PDUs using SNMP.
  • App Dependency Mapping – Anticipate and understand the implications of a rack outage or downed server. Improve IT troubleshooting and MTTR with the clear network, connectivity, dependency, and impact visualizations.
  • IT Assets & QR Codes – Powerful ITAM functionality supports management and tracking of all assets featuring custom QR codes with no need for proprietary barcode readers. iOS, Android, and Windows devices are supported for inventory management.

Features:

  • Dashboard
  • Scheduling
  • Data Visualization
  • External Integrations
  • Batch Permissions & Access
  • Notifications
  • Multi-User
  • Contact Management
  • Data Export
  • Email Integration
  • Data Import
  • API

Features:

  • Chat
  • Lead Scoring
  • Lead Management
  • Time Management
  • Call Tracking
  • Scheduling
  • Calendar Management
  • Dashboard
  • Third-Party Plugins/Add-Ons
  • Contact Sharing
  • Data Import
  • Multi-User
  • Batch Permissions & Access
  • Customer Management
  • Organization Management
  • Password & Access Management
  • External Integrations
  • API
  • Email Integration
  • Data Export
  • Contact Management
  • Notifications
  • Project Management
  • Bug Tracking

Features:

  • Password & Access Management
  • Dashboard
  • Network Device Performance Monitoring
  • Network Visualization
  • Network Traffic Monitoring
  • Inventory Tracking
  • External Integrations
  • Data Visualization
  • Data Export

Summary:

    No key features associated with this application.

Summary:

    No key features associated with this application.

Summary:

  • Data Center Asset Management

  • Data Center Visualization

  • Structured Cable Management

  • IT Asset & Inventory Management

  • Device & IP Discovery

  • Asset Lifecycle Management

  • IP Address Management

  • Password Management

  • Services Auto-Discovery

  • Software License Management

Core

$1,499.00
1 user(s) / year
Included in plan:
  • Data Center Asset Management
  • Data Center Visualization
  • Structured Cable Management
  • IT Asset & Inventory Management
  • Device & IP Discovery
  • Spare Parts Management
  • QR Codes and Asset Tags
  • Asset Lifecycle Management
  • IP Address Management
  • Role-Based Management
  • Contract & Purchase Management
  • Password Management
  • REST APIs

FAQs:

    What is this service generally used for?
  • This service is generally used for major incident management needs as well as for communicating and collaborating. Specifically, with on-call scheduling, you can reduce your MTTR drastically.

  • Does this service offer multi-user capability (e.g. teams)?
  • AlertOps offers multiple user capability as it is a pay per user service. In AlertOps you can have both individuals and teams that you could have join a conference bridge. Additionally you are able to assign users to different levels of security such as Tier 2, Tier 1, or manager.

  • Does this service offer an API?
  • Yes, we offer both an Open General REST API and an Email API.

  • Does this service offer guides, tutorials and or customer support?
  • We have documentation that is easy to access on the website. Additionally, AlertOps has instructional videos. AlertOps offers live demos and a 14 day free trial. For additional support, we also are always on email and chat on Intercom.

  • What are some applications this service is commonly used in tandem with?
  • This service is commonly used in tandem with monitoring tools and service desk / help desk tools.

  • Who are the main user groups of this service?
  • The main user groups of this service are IT team members, DevOps team members, and Incident Management team members. These teams are regularly part of enterprises and sometimes SMB's as well.

  • Does this service integrate with any other apps?
  • AlertOps integrates with over 100 other apps including: JIRA, ServiceNow, HipChat, Slack, AWS, DataDog, BMC RemedyForce, Nagios, NewRelic and Splunk.

  • What platforms does this service support?
  • AlertOps is a web based platform that also has an android and an iOs mobile app.

FAQs:

    No FAQs associated with this application.

FAQs:

    What is this service generally used for?
  • Maintaining and auto-discovering the network, some of the highlights include Cloud Migration, Data Center Power Management, IP Address Tracking Software, Inventory Management Software, Patch Panel Cable Management, SSL Certificate Management, Savings Calculator, and ISO27001 Compliance.

  • Does this service integrate with any other apps?
  • Integrations include Jira, Cherwell, Infoblox, Hp Service Manager, Foreman, ZenDesk, Servicenow, BMC, Puppet, Logstash, Chef, Rundeck, Ansible, Vmware, Samanage, Saltstack, and Zapier.

  • Does this service offer guides, tutorials and or customer support?
  • We have extensive documentation available but we also have a customer support team that will help you install and maintain our software.

  • What are some applications this service is commonly used in tandem with?
  • Jira, ZenDesk, Servicenow, BMC, Puppety, Chef, Ansible, Saltstack, Zapier, and many more.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer an API?
  • Yes.

  • Who are the main user groups of this service?
  • Companies and enterprises in need of an CMDB, Application Dependency Mapping (ADM), and DCIM Software Marketplace, that delivers comprehensive, low-cost solutions that help companies automatically maintain an up-to-date inventory of their IP-based Devices and non-IP Assets, whether physical, logical, or virtual.

Publisher:

Founded:
-
Based in:
Bloomingdale
Employees:
11-50
Likes:
37
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
2.03k
Followers:
252

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses AlertOps
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses C2 ATOM
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, French
Regional Restrictions:
No restrictions.

Other:

Who uses Device42
  • Startups
  • Enterprises
Desktop Platforms:
  • Windows
Languages:
English
Regional Restrictions:
No restrictions.
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