Compare AlertOps vs Alloy Navigator

AlertOps 27 IT Service Management (ITSM)	Alloy Navigator 30 IT Service Management (ITSM)
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Crozscore 87% what is this? User Happiness: 92% Press Buzz: 39% User Trend: interest falling	Crozscore 86% what is this? User Happiness: 90% Press Buzz: 38% User Trend: interest falling
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About AlertOps AlertOps is software that enables an organization to take control of incidents and automate actions that reduce cost, protect revenue and improve the customer experience. AlertOps is a SaaS-based, Alerting & Real-Time Platform that helps ITOps, DevOps, SecOps, HybridOps, BusinessOps, IndustrialOps and Support teams respond to business-critical incidents better and faster.   With AlertOps you get: ✓ Total Flexibility, no compromises. ✓ End-to-end Workflow Automation. ✓ Full Stack Incident Visibility ✓ Expert Guidance, on-demand. Visit us at: alertops.com and schedule a personalized demo. We will be happy to discuss your use case and show you why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter. AlertOps is an incident management system that helps IT operations and DevOps manage and optimize their alerts from various monitoring systems to greatly reduce alert fatigue and mean time to resolution (MTTR). AlertOps ensures that the alerts reach the right person the first time, every time! We use smart routing technology, routing rules based on user priorities and schedules that integrate with your on-call schedule. AlertOps manages your incident management process by reducing alert noise and resolution time with our multi-tiered escalation rule. AlertOps is currently being used by 1,000’s of users; trusted by major corporations to manage their IT operations. AlertOps allows you to: • Receive unlimited push notifications • Easily respond to open alerts (view, take assignment, close or escalate to the next on call person) • View alert details and resolution • View all messages related to the alert • Assign Alerts directly from push notifications without launching the app • Reply to Alerts, even if you’re not on-call • Get resolution details when an alert is closed Why AlertOps? AlertOps is an industry-leading Incident Response Automation and Alert Management Platform. A SaaS-based software solution, collaboration and automation hub that enables an organization to dramatically improve the issue notification, escalation, and time to resolution process. As incidents occur that impact business-critical processes and revenue streams, the platform alerts the right people at the right time and with the right data to enable rapid incident resolution. As organizations evaluate solutions to improve and transform critical incident response -- to support ever-increasing customer and business requirements -- the AlertOps platform is uniquely suited with category-leading features to enable better and seamless customer experiences while helping drive improved operational efficiency and boosting business results. Discover why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.	About Alloy Navigator Alloy Navigator is an all-inclusive IT Service & Asset Management solution that provides thoughtful answers to your toughest IT challenges. At its core, Navigator comes with a powerful workflow process automation engine fortified by an intelligent interface that automatically creates meaningful relationships between the data that matters. Covering several IT disciplines ranging from Help Desk, Inventory & Knowledgebase Management to ITIL-driven standards such as Change & Configuration Management, Alloy Navigator is the perfect solution for small, medium and enterprise businesses who strive to achieve the highest levels of productivity.
Features 2-Factor Authentication Analytics Anti-Virus API Batch Permissions & Access Chat Contact Management CRM Integration Customer Management Data Export Data Import Email Integration External Integrations Multi-User Notifications Password & Access Management Project Management Organization Management Malware Protection SAP Integration Bug Tracking Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features 2-Factor Authentication Analytics Anti-Virus API Batch Permissions & Access Chat Contact Management CRM Integration Customer Management Data Export Data Import Email Integration External Integrations Multi-User Notifications Password & Access Management Project Management Organization Management Malware Protection SAP Integration Bug Tracking Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary No key features associated with this application.	Summary Design robust IT processes with the most powerful workflow automation engine in its class without the need for costly programmers. Achieve complete IT operational awareness with auto-intelligent datalinks that ensure you recognize important relationships within your information. One-click audit your entire network, conquer the asset lifecycle, inventory with our barcode scanner, and ensure compliancy with best-in-class software licensing tools. Reduce information overload with powerful content availability tools that allow you to provide customer specific content only to those who need it. Achieve unprecedented insight with customizable, schedulable reports, tailorable end-user and admin dashboards and on-the-fly views for up-to-the-minute analysis.
Pricing Starter Pack Free Included in plan: Easy on-call scheduling, unlimited API calls, enriched alerts & online help Standard $5.00 1 user(s) / month Included in plan: Alerting and on-call scheduling for small teams (up to 10 users) Premium $15.00 1 user(s) / month Included in plan: Advanced incident response automation for teams Enterprise $23.00 1 user(s) / month Included in plan: Major incident management for enterprise needs	Pricing Explorer - for 1-3 technicians $19.00 1 user(s) / month Included in plan: Ticketing Change Management Approvals Knowledge Base Customer Portal Asset Management Software Licencing Purchasing & Contracts Workflow Automation Network Discovery Interactive Network Map Express - for 4+ technicians $49.00 1 user(s) / month Included in plan: Ticketing Change Management Approvals Knowledge Base Customer Portal Asset Management Software Licensing Purchasing & Contracts Workflow Automation Network Discovery for 4+ technicians Interactive Network Map Enterprise - for large organizations $79.00 1 user(s) / month Included in plan: Everything in Express plus... ITIL Projects Service Management Service Catalog SLA Management Multi-stage Approvals Stock Room Management Consumables Multiple Dashboards Custom Forms Advanced Workflow Automation
FAQs Does this service offer guides, tutorials and or customer support? We have documentation that is easy to access on the website. Additionally, AlertOps has instructional videos. AlertOps offers live demos and a 14 day free trial. For additional support, we also are always on email and chat on Intercom. Who are the main user groups of this service? The main user groups of this service are IT team members, DevOps team members, and Incident Management team members. These teams are regularly part of enterprises and sometimes SMB's as well. What is this service generally used for? This service is generally used for major incident management needs as well as for communicating and collaborating. Specifically, with on-call scheduling, you can reduce your MTTR drastically. What platforms does this service support? AlertOps is a web based platform that also has an android and an iOs mobile app. What are some applications this service is commonly used in tandem with? This service is commonly used in tandem with monitoring tools and service desk / help desk tools. Does this service integrate with any other apps? AlertOps integrates with over 100 other apps including: JIRA, ServiceNow, HipChat, Slack, AWS, DataDog, BMC RemedyForce, Nagios, NewRelic and Splunk. Does this service offer multi-user capability (e.g. teams)? AlertOps offers multiple user capability as it is a pay per user service. In AlertOps you can have both individuals and teams that you could have join a conference bridge. Additionally you are able to assign users to different levels of security such as Tier 2, Tier 1, or manager. Does this service offer an API? Yes, we offer both an Open General REST API and an Email API.	FAQs What platforms does this service support? Alloy Navigator can be installed onto Windows, Linux, Mac OS or Chromebook workstations and our Web Technician Portal can be optimized for use with any web browser on any internet capable device. The main console is available as both a Windows application on a local network or on a Web Portal for local access. What is this service generally used for? Alloy Navigator is used to streamline and improve the efficiency of IT processes and services. Who are the main user groups of this service? Small Business Mid-Size Business Large Enterprises Public Administrations Non Profits Freelancers Does this service integrate with any other apps? We offer a REST API, so long as a third-party solution has an API, Alloy Navigator can fully integrate with 3rd party tools and applications. Does this service offer multi-user capability (e.g. teams)? Yes, Alloy Navigator offer multi-user accounts. What are some applications this service is commonly used in tandem with? N/A. Does this service offer an API? Yes. Does this service offer guides, tutorials and or customer support? We do offer product training in both a remote and on-site setting as well as Technical Support to all registered customers.
Vendor Information Founded: - Based in: Bloomingdale Employees: 11-50 Likes: Followers: 1.39k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 364
Other Who uses AlertOps Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.	Other Who uses Alloy Navigator Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android WinPhone Blackberry Languages: Chinese, English, French, German, Italian, Portuguese, Russian, Spanish Regional Restrictions: No restrictions.