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Aircall

 240 ratings VoIP

Versature

 2 ratings VoIP
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About Aircall

Aircall empowers teams to ace every call with a phone system specifically built for their favorite business tools.

Instantly obtain phone numbers in over 🌏 40 countries.
Handle calls on the go with our desktop and mobile apps. Hit the ground running thanks to our intuitive dashboard.

Easily add and remove users depending on your needs. Automatically and efficiently route calls according to IVR selection, 🤓 agent skills, time zone, etc.

Receive advanced 📡 call center analytics on agent and team productivity. Monitor your team’s activity in real-time on the ⚡ live feed and cross-reference your data with your CRM and Helpdesk for a richer understanding of your processes.

About REVE Chat

REVE Chat is a multi-channel cloud based live chat software that provides instant assistance to your website visitors for better customer service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform.

REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto Triggers, Visitor Analytics, Queuing, fully customizable chat banner and more to personalize every customer interaction across multiple channels.

About Versature

Versature is a SaaS-based unified communications provider, delivering the highest-quality hosted VoIP, SIP trunking and call data solutions to the Canadian market. Trusted by clients and partners across Canada, Versature is raising the bar for business VoIP services with a suite of sophisticated features, enterprise integrations, free international calling to over 30 countries and innovative analytics tools to help businesses reach high-performance goals.

Versature is a customer-centric organization dedicated to providing the most reliable business tools to the Canadian market. From Versature’s 1:1 onboarding process to the dedicated Customer Support Managers, each Versature client receives the guidance and assistance they need to optimize their communications and customize a solution that caters to the business’ unique needs. The geo-redundant data centers and disaster recovery solutions ensures business continuity for clients regardless of natural disasters or weather impairments. Versature’s Canadian-based award-winning tech support team is reachable 24/7.

Features
All Versature plans come packed with valuable standard and not-so-standard business phone features.

Business and Operational Features

  • Local Area Codes
  • Unlimited International Calling to 30+ Countries
  • Advanced Auto Attendant/Digital Receptionist
  • Toll-Free
  • Call Queues
  • Ring Groups
  • Custom On-Hold Music or Messaging
  • Voicemail, Voicemail-to-Email, Voicemail Transcription
  • Real-Time Analytics and Dashboards
  • Geo-Redundant Data Centres
  • Disaster Recovery
  • Integrations with Leading SaaS Platforms
  • Mobile App

Call Control Features

  • Call Forwarding
  • Call Hold
  • 3-Way Call Conferencing
  • Call Park and Retrieve
  • Find Me, Follow Me
  • Simultaneous Ring
  • Call Transfer
  • Do Not Disturb
  • Call Pull
  • Call Return

Administration Features

  • Sonar, Self Service Portal
  • Transparent Invoices
  • Detailed Call History Short and Long-Term Call Recording
  • Call Data & Analytics Softwares
  • System Integrations

Salesforce: record call details and activity notes into leads, tickets, and contacts at the click of a button + inbound call functionality and record matching
Slack: effectively monitor incoming calls to specific extensions, phone numbers, or call queues and collaborate
Klipfolio: Gain deeper business insights by mashing up call data with data from CRMs, web analytics, project management tools and more.
Google Chrome: click to dial any embedded phone number from any webpage accessed through your Google Chrome web browser plus get unique social caller ID details on inbound calls through screen pops
Social Caller ID - Know more about who is calling with social business intelligence from Google, Twitter, and Facebook for all calls coming into the Versature network.
blueButler - Insurance brokers can keep detailed call recordings and an audit trail with Versature's blueButler integration.
Google Sheets - Analyze detailed call data your way to view call performance and align or mashup with operational system data.


Insights
Versature Insights is a suite of tools that enables organizations to gain unique perspectives and uncover business trends based on data generated from phone-based communications. Companies can leverage their Versature call data to create a culture of high-achievement by gamifying individual and team performance, communicate service levels transparently to improve relationships, build brand loyalty, and remain compliant with industry standards and legislative requirements.

Customer Success
From the initial phone call, businesses are rest assured that they are partnering with a company who has a vested interest in their success. Versature customers enjoy a seamless onboarding process and appreciate the continual support and learning from Versature’s Technical Support and Customer Success Teams.

The Versature TRUST Initiative
Launched in 2013, the Versature TRUST initiative provides public insight into live and historical system status updates regarding the Versature network. In an effort to maintain strong, trusted, and transparent customer and partner relations, Versature has taken it upon themselves to offer proactive and up-to-the-minute notifications on service levels affecting their user base. Customers can subscribe to updates to receive live system status updates delivered straight to their inbox in order to monitor Versature service levels that may affect their organization.

Features

  • 2-Factor Authentication
  • API
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • File Transfer
  • Multi-User
  • Notifications
  • Scheduling
  • Video
  • SMS
  • Call Recording
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • Report & Compliance
  • Hardware Integration
  • Mobile App
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Interactive Voice Response
  • Audio Recording

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management

Features

  • 2-Factor Authentication
  • API
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • File Transfer
  • Multi-User
  • Notifications
  • Scheduling
  • Video
  • SMS
  • Call Recording
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • Report & Compliance
  • Hardware Integration
  • Mobile App
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Interactive Voice Response
  • Audio Recording

Summary

  • Instant local numbers in 30+ countries

  • Professional welcome desk

  • Shared Call inbox

  • Share contacts

Summary

  • Facebook Chat Integration

  • Voice Call

  • Video Chat

  • Viber Messaging

  • Screen Sharing

  • Visitor/IP Banning

  • Email Forwarding

  • ProActive Chat

  • Chat Monitoring

  • Visitor Analytics

Summary

  • Voicemail to Email Transcriptions

  • User and Administrative Portals

  • Auto Attendants

  • iOS and Android Mobile Apps

  • Integrations with Powerful Business Tools

  • Complimentary Phone Rentals

  • Free International Calling to 30+ Countries

Pricing

  • Starting from: $12.00/month
  • Credit card required: N/A
  • Discounts available for 1 and 2 year subscriptions

Standard

$15.00
1 user(s) / month
Included in plan:
  • ProActive Chat
  • Chat Monitoring
  • Online Visitor Tracking
  • Canned Response

Advanced

$25.00
1 user(s) / month
Included in plan:
  • Live Video Chat
  • Live Voice Call
  • Queuing
  • Advanced Reporting
  • Chat Banner Customization

Pricing

Essentials

$29.99
1 user(s) / month
Included in plan:
  • 10 Call Queues
  • Unlimited International Calling to 30+ Countries
  • Free Polycom Phones
  • Suite of Features & Integrations

Professional

$34.99
1 user(s) / month
Included in plan:
  • 15 Call Queues
  • Unlimited International Calling to 30+ Countries
  • Free Polycom Phones
  • Conference Bridge

Enterprise

$44.99
1 user(s) / month
Included in plan:
  • 20 Call Queues
  • Unlimited International Calling to 30+ Countries
  • Free Polycom Phones
  • Conference Bridge
  • Call Data & Analytics Software

FAQs

    No FAQs associated with this application.

FAQs

    Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer an API?
  • Yes

  • Does this service integrate with any other apps?
  • Yes

FAQs

    No FAQs associated with this application.

Vendor Information

Founded:
2014
Based in:
Paris
Employees:
2-10
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
Singapore
Employees:
11-50
Likes:
Followers:
1.36k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses Aircall
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English, French
Regional Restrictions:
No restrictions.

Other

Who uses REVE Chat
  • Freelance
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • Android
Languages:
English, Arabic, Chinese, French, Japanese, Korean, Portuguese, Russian, Spanish, Turkish
Regional Restrictions:
No restrictions.

Other

Who uses Versature
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
Languages:
English, French
Regional Restrictions:
Services Canadian Businesses
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