Compare Aircall vs Toky vs Freshdesk

Software Description:

Aircall lets you set up and run your phone support entirely online.
1. Get the phone numbers you need anywhere in the world (in 30+ countries). Instantly.
2. Bring up a team behind each number and decide who should take calls, and when
3. Let your teammates use the Aircall app to make, receive and follow-up on calls with the team. Import and share contacts. Plug call information into your CRM or our chatroom.

Software Description:

Toky is a full-featured cloud telephony solution designed for small and medium business that allows you to connect your customers visiting your website, Facebook page or calling to your own business phone number.You can start your call center with no hardware, physical phones or complex installations.

Easily integrate Toky with your CRM and start calling customers everywhere at a very affordable price per minute. You can get a business phone number in more than 60 countries.

Software Description:

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

Features:

• Softphone
• Analytics
• Contact Management
• Contact Sharing
• Notifications

Features:

• External Integrations
• Call Tracking
• Call Recording
• Click-to-Dial
• Softphone
• Customer Management
• Contact Management
• Notifications

Features:

• Chat
• Customer Management
• Email Integration
• Social-Media Integration
• Notifications
• Dashboard
• Task Scheduling/Tracking
• Billing/Invoicing
• Analytics
• Contact Management
• Contact Sharing
• External Integrations
• Data Export
• Third-Party Plugins/Add-Ons
• Google Apps Integration
• Multi-User
• Data Import
• Data Visualization
• Scheduling

Summary:

• Instant local numbers in 30+ countries

• Professional welcome desk

• Shared Call inbox

• Share contacts

Summary:

No key features associated with this application.

Summary:

• Multi Channel: Manages all support conversations in one place.

• Productivity: Increase team’s engagement and productivity.

• Self-Service: It is possible to create a self-service experience that supports user's brand.

• Reporting: Measures and tracks performance using reports.

• Integration: Extends user's support capabilities with integrations.

• Ticketing: Everything you need to start supporting customers.

Pricing:

• Starting from: $15.00/month
• Credit card required: No

• After purchasing credit
  * Valid for numbers in 36 countries

  Especial discount on every paid plan if paid yearly
  * $15 per agent per month, billed yearly
  * $60 per team (6 agents included)

Pricing:

• Credit card required: N/A

• Sprout - Free for unlimited number of Agents
  Blossom - $19 per agent per month
  Garden - $35 per agent per month
  Estate - $49 per agent per month
  Forest - $89 per agent per month

FAQs:

No FAQs associated with this application.

FAQs:

Does this service integrate with any other apps?
• • Wordpress
  • Facebook
  • Salesforce
  • Intercom
  • Zoho CRM
  • Hubspot CRM
  • Slack
  • Pipedrive
  • InfusionSoft
  • FreshSales
  • AmoCRM
  • AgileCRM
  • vTiger
  • Insighlty
  • Zapier
Does this service offer an API?

• Not actually, but we have several integrations with CRM, Slack, Facebook and much more using Zapier

Does this service offer multi-user capability (e.g. teams)?

• Yes

Who are the main user groups of this service?

• Businesses that want to give excellent customer support.

What is this service generally used for?

• For customer support and sales calls

What platforms does this service support?

• Native mobile Android app and web app

Does this service offer guides, tutorials and or customer support?

• Yes

What are some applications this service is commonly used in tandem with?

• CRM and collaboration tools like Slack

FAQs:

Who are the main user groups of this service?

• This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

What is this service generally used for?

• It is used to help companies handle their customers’ problems across various channels.

What platforms does this service support?

• It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.

Does this service offer an API?

• It offers RESTful API.

Does this service offer multi-user capability (e.g. teams)?

• Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company

Does this service integrate with any other apps?

• Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
  It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
  Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

Does this service offer guides, tutorials and or customer support?

• Yes. This service offers guides, tutorials and customer support across all levels.

Publisher:

Publisher:

Publisher:

Other:

Other:

• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

• Android

Other:

• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Macintosh

• iOS
• Android