Aircall empowers teams to ace every call with a phone system specifically built for their favorite business tools.
Instantly obtain phone numbers in over 🌏 40 countries.
Handle calls on the go with our desktop and mobile apps. Hit the ground running thanks to our intuitive dashboard.
Easily add and remove users depending on your needs. Automatically and efficiently route calls according to IVR selection, 🤓 agent skills, time zone, etc.
Receive advanced 📡 call center analytics on agent and team productivity. Monitor your team’s activity in real-time on the ⚡ live feed and cross-reference your data with your CRM and Helpdesk for a richer understanding of your processes.
About Freshdesk
Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.
About Toky
Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make.
With an ample set of features including Call recordings, Voicemails, SMS, Speech to Text, and very affordable rates, be sure that your business’ communications needs will be taken care of.
Features
2-Factor Authentication
API
Chat
Contact Management
Contact Sharing
CRM Integration
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
File Transfer
Multi-User
Notifications
Scheduling
Video
SMS
Call Recording
Call Tracking
Call Disposition
Softphone
Click-to-Dial
Report & Compliance
Hardware Integration
Mobile App
Automatic Call Distribution
Auto Dialer
Call Logging
Call Monitoring
Call Scripting
Interactive Voice Response
Audio Recording
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
API
Calendar Management
Chat
Contact Management
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Click-to-Dial
SAP Integration
Net Promoter Score
Summary
Instant local numbers in 30+ countries
Professional welcome desk
Shared Call inbox
Share contacts
Summary
Multi Channel: Manages all support conversations in one place.
Productivity: Increase team’s engagement and productivity.
Self-Service: It is possible to create a self-service experience that supports user's brand.
Reporting: Measures and tracks performance using reports.
Integration: Extends user's support capabilities with integrations.
Ticketing: Everything you need to start supporting customers.
Summary
International phone numbers
Phone Trees (IVR)
Simultaneous Calls
Welcome and voicemail greetings in several languages
Call History
Call Filters (Set the times and days your business)
Warm and blind call Transfer
Integrations with CRM and Business Apps
Forward to cell phones and landlines
SMS, Voicemail, Speech to text, Fax to email and more
Pricing
Credit card required: No
Sprout - Free for unlimited number of Agents
Blossom - $19 per agent per month
Garden - $35 per agent per month
Estate - $49 per agent per month
Forest - $89 per agent per month
Pricing
Starting from: $25.00/month
Credit card required: No
Especial discount on every paid plan if billed yearly
* $20 agent/ month ENTREPRENEUR
* $30 agent/ month (Starting with 3 agents) BUSINESS
Email Support, responding to inquiries within 24 hours
1 local or toll-free number included. First number included. Valid for numbers in selected countries
BUSINESS
$35.00
1 user(s) / month
Included in plan:
All Entrepreneur features
Access to WhatsApp Business. Early access. Additional fees may apply. All submissions will be reviewed for approval by WhatsApp.
Access to Salesforce integration
Unlimited call recordings
Google Data Studio Templates
Email, Chat & Phone Support 24/5
Email & Chat Support 24/7
Access to Toky APIs for custom integrations
Early access to new Toky features
ENTERPRISE PLAN
For great teams. Contact us!
Included in plan:
BYOC (Bring Your Own Carrier)
Dedicated Account Manager
All Entrepreneur & Business features
SIP Trunking support
Dialer bot
Priority Support on all channels
Tailored pricing plans available
FAQs
No FAQs associated with this application.
FAQs
Who are the main user groups of this service?
This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.
What is this service generally used for?
It is used to help companies handle their customers’ problems across various channels.
What platforms does this service support?
It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.
Does this service offer an API?
It offers RESTful API.
Does this service offer multi-user capability (e.g. teams)?
Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company
Does this service integrate with any other apps?
Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment
Does this service offer guides, tutorials and or customer support?
Yes. This service offers guides, tutorials and customer support across all levels.
FAQs
Does this service integrate with any other apps?
Wordpress
Facebook
Salesforce
Intercom
Zoho CRM
Hubspot CRM
Slack
Pipedrive
InfusionSoft
FreshSales
AmoCRM
AgileCRM
vTiger
Insighlty
WhatsApp Business
Zapier
Does this service offer an API?
Yes, we have a developers API
Does this service offer multi-user capability (e.g. teams)?
Yes
Who are the main user groups of this service?
Businesses that want to give excellent customer support.
What is this service generally used for?
For customer support and sales calls
What platforms does this service support?
Webapp
Android App
iOS App
Windows App
Mac App
Linux App
Does this service offer guides, tutorials and or customer support?
Yes
What are some applications this service is commonly used in tandem with?
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