Compare Aircall vs DiamanteDesk vs Vision Helpdesk

Aircall VoIP (23)	DiamanteDesk Support & Helpdesk (0)	Vision Helpdesk Support & Helpdesk (5)
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Crozscore: 93% what is this? User Happiness 97% Press Buzz 46% User Trend interest falling	Crozscore: 60% what is this? Press Buzz 30% User Trend interest falling	Crozscore: 81% what is this? User Happiness 92% Press Buzz 34% User Trend interest falling
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Software Description: Aircall lets you set up and run your phone support entirely online. 1. Get the phone numbers you need anywhere in the world (in 30+ countries). Instantly. 2. Bring up a team behind each number and decide who should take calls, and when 3. Let your teammates use the Aircall app to make, receive and follow-up on calls with the team. Import and share contacts. Plug call information into your CRM or our chatroom.	Software Description: DiamanteDesk is an independent support ticket system which is designed to listen to your customers and quickly react to satisfy their needs. Currently, it can be easily integrated into the Oro platform but in the short run it will be available for other CRM systems. Our software enables big and small companies to support and guide their customers through emails, websites and phone calls. It is an easy and user-friendly tool designed to create tickets within the CRM and associate them with any customer from the system. In DiamanteDesk tickets can be assigned to specific users and administrators and grouped into Branches in order to organize the workflow and focus on high-priority issues and requests.	Software Description: Vision Helpdesk offers three customer service tools. 1) Help Desk Software - Manage customer communication from various channels like Email, Chat, Facebook, Twitter, Phone and more at one central place. 2) Satellite Help Desk - Manage your multiple companies / brands / products customer support at one place keeping isolation between different companies. 3) Service Desk Software - PinkVERIFY Certified - ITIL / ITSM Compliant, offers features from help desk and satellite desk also includes - Asset Management, Incident, Problem, Change, Release, Contract, Product Catalog, Service Catalog and Financial Management.
Features: Softphone Analytics Contact Management Contact Sharing Notifications	Features: Customer Management Dashboard Notifications Third-Party Plugins/Add-Ons Multi-User Data Export Data Import Batch Permissions & Access Data Visualization External Integrations API Email Integration	Features: Scheduling Supplier Management Batch Permissions & Access Multi-User Project Management Third-Party Plugins/Add-Ons Calendar Management External Integrations 2-Factor Authentication Customer Management Dashboard Notifications Google Apps Integration API Chat Task Scheduling/Tracking Timesheets Email Integration
Summary: Instant local numbers in 30+ countries Professional welcome desk Shared Call inbox Share contacts	Summary: Easy-to-use help-desk open source support ticketing system and customer service solution.	Summary: Multi Channel Help Desk Multi Brand Help Desk Ticket Billing Task Management Help Desk Gamification and more.. Workflow Management SLA and Escalation Blabby - Staff Collaboration Incident Management Knowledgebase Management

FAQs: No FAQs associated with this application.	FAQs: Does this service offer an API? DiamanteDesk provides full control of the system via API What is this service generally used for? For customer support Who are the main user groups of this service? Small to large eCommerce merchants and IT Companies with specific business requirements for customer support Does this service offer multi-user capability (e.g. teams)? Yes Does this service integrate with any other apps? Deep integrations with CRM systems (OroCRM, Salesforce, SugarCRM, etc), eCommerce solutions (Magento and Prestashop platforms, Shopify, eBay, Amazon marketplaces and stores, etc) Bug-tracking/project management tools (Jira, YouTrack, Redmine) Does this service offer guides, tutorials and or customer support? DiamanteDesk Documentation (on our website) Installation Guide (on our website) Upgrade Guide (on our website) Customer Support Online 24/7 (Live Rep)	FAQs: What are some applications this service is commonly used in tandem with? Social media: Facebook, Twitter, LinkedIn Live chat: Userlike, Livechat Inc, Com100, Livezilla Remote session: Webex, Teamviewer, GotoAssist, Gotomeeting VOIP: Twillio CMS: Joomla, WordPress, Drupal Payment gateways: Paypal and Authorize.net Billing software: WHMCS, Hostbill, Freshbooks Email: Google Hosted emails, Exchange Servers and more Does this service offer multi-user capability (e.g. teams)? YES Does this service offer guides, tutorials and or customer support? YES Who are the main user groups of this service? Any business that wish to offer customer service support. Does this service integrate with any other apps? Vision Helpdesk integrates with several 3rd party apps Does this service offer an API? YES What platforms does this service support? Web Based Software and Mobile apps like IOS, Windows Phone and Android App What is this service generally used for? Managing customer support Managing IT support Task management
Publisher: Founded: 2014 Based in: Paris Employees: 2-10 Likes: Followers:	Publisher: Founded: - Based in: - Employees: - Likes: Followers:	Publisher: Founded: - Based in: Nasik Employees: - Likes: 21k Followers: 1.56k
Other: Regional Restrictions: No restrictions.	Other: Who uses DiamanteDesk Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.	Other: Who uses Vision Helpdesk Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android WinPhone Languages: Polish, Dutch, Turkish, Russian, Italian, Spanish, French, Portuguese, English Regional Restrictions: No restrictions.