Compare Aircall vs DiamanteDesk vs CrazyCall

Aircall

VoIP
 (153)
More Information More Information More Information

Crozscore:

91%
what is this?
94%
45%
no significant changes

Crozscore:

49%
what is this?
29%
interest falling

Crozscore:

81%
what is this?
95%
29%
interest falling
Aircall screenshot view 5 more DiamanteDesk screenshot view 5 more CrazyCall screenshot view 5 more

Software Description:

Aircall lets you set up and run your phone support entirely online.
1. Get the phone numbers you need anywhere in the world (in 30+ countries). Instantly.
2. Bring up a team behind each number and decide who should take calls, and when
3. Let your teammates use the Aircall app to make, receive and follow-up on calls with the team. Import and share contacts. Plug call information into your CRM or our chatroom.

Software Description:

DiamanteDesk is an independent support ticket system which is designed to listen to your customers and quickly react to satisfy their needs. Currently, it can be easily integrated into the Oro platform but in the short run it will be available for other CRM systems.

Our software enables big and small companies to support and guide their customers through emails, websites and phone calls. It is an easy and user-friendly tool designed to create tickets within the CRM and associate them with any customer from the system.

In DiamanteDesk tickets can be assigned to specific users and administrators and grouped into Branches in order to organize the workflow and focus on high-priority issues and requests.

Software Description:

CrazyCall is a cloud-based app that helps contact centers and sales teams boost performance of their outbound and inbound projects.

Easy to install, CrazyCall requires no download or technical skills. Start making and receiving calls directly in your browser within minutes of creating your account. With our automatic dialer you no longer need to dial numbers manually. You can also set rules to efficiently manage your outbound & inbound queue or reschedule calls automatically.

Save money while serving international markets with free minutes in every plan and competitive connection rates. CrazyCall also lets you choose phone numbers from over 60 countries, so you can always appear local to your leads and clients.

Add users to your account and easily monitor your team progress with live call listening and dashboards. Use call recordings to evaluate and enhance the quality of every conversation. Get up to speed on your project’s performance with real-time reports and optimize your strategy on the spot.

Expand and refine your contacts database with CrazyCall’s Click-to-Call add-on. Use it to add phone numbers to your list as you browse the web, make and receive calls and close every contact with a meaningful status.

Features:

  • Softphone
  • Analytics
  • Contact Management
  • Contact Sharing
  • Notifications

Features:

  • Customer Management
  • Dashboard
  • Notifications
  • Third-Party Plugins/Add-Ons
  • Multi-User
  • Data Export
  • Data Import
  • Batch Permissions & Access
  • Data Visualization
  • External Integrations
  • API
  • Email Integration

Features:

  • Custom Data Forms
  • API
  • Softphone
  • Multi-User
  • Employee Engagement
  • Dashboard
  • Click-to-Dial
  • External Integrations
  • Customer Management
  • Notifications
  • Data Export
  • Data Import
  • Contact Management
  • Scheduling
  • Lead Management
  • Call Recording
  • Call Tracking
  • Call Disposition

Summary:

  • Instant local numbers in 30+ countries

  • Professional welcome desk

  • Shared Call inbox

  • Share contacts

Summary:

  • Easy-to-use help-desk open source support ticketing system and customer service solution.

Summary:

  • Analytics and KPIs

  • Fast setup

  • Agent panel

  • Cloud-based app

  • Dialer and matching

  • Integrations

  • Visual script creator

  • Campaign wizard

  • Personalized interface

Plan A

$10.00
1 user(s) / month
Included in plan:
  • 1000 free minutes to 20 countries
  • Free phone number
  • Free inbound calls

Plan B

$20.00
1 user(s) / month
Included in plan:
  • 1000 free minutes to 40 countries
  • Unlimited number of projects
  • Free phone number
  • Free inbound calls

Plan C

$40.00
1 user(s) / month
Included in plan:
  • 1000 free minutes to 60 countries
  • Unlimited number of projects
  • Free phone number
  • Unlimited call recordings storage
  • Free inbound calls

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service offer an API?
  • DiamanteDesk provides full control of the system via API

  • What is this service generally used for?
  • For customer support

  • Who are the main user groups of this service?
  • Small to large eCommerce merchants and IT Companies with specific business requirements for customer support

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service integrate with any other apps?
  • Deep integrations with CRM systems (OroCRM, Salesforce, SugarCRM, etc), eCommerce solutions (Magento and Prestashop platforms, Shopify, eBay, Amazon marketplaces and stores, etc)
    Bug-tracking/project management tools (Jira, YouTrack, Redmine)

  • Does this service offer guides, tutorials and or customer support?
  • DiamanteDesk Documentation (on our website)
    Installation Guide (on our website)
    Upgrade Guide (on our website)
    Customer Support Online 24/7 (Live Rep)

FAQs:

Publisher:

Founded:
2014
Based in:
Paris
Employees:
2-10
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
1.23k
Followers:
767

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses DiamanteDesk
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses CrazyCall
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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