Compare Aircall vs Channels vs AVOXI Core

Aircall 409 ratings VoIP	Channels 14 ratings Customer Service	AVOXI Core 80 ratings VoIP
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Crozscore 88% what is this? User Happiness: 86% Press Buzz: 50% User Trend: interest rising	Crozscore 86% what is this? User Happiness: 91% Press Buzz: 30% User Trend: interest falling	Crozscore 83% what is this? User Happiness: 75% Press Buzz: 41% User Trend:
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About Aircall Aircall empowers teams to ace every call with a phone system specifically built for their favorite business tools. Instantly obtain phone numbers in over 🌏 40 countries. Handle calls on the go with our desktop and mobile apps. Hit the ground running thanks to our intuitive dashboard. Easily add and remove users depending on your needs. Automatically and efficiently route calls according to IVR selection, 🤓 agent skills, time zone, etc. Receive advanced 📡 call center analytics on agent and team productivity. Monitor your team’s activity in real-time on the ⚡ live feed and cross-reference your data with your CRM and Helpdesk for a richer understanding of your processes.	About Channels Channels is the only app you need to power up your customer service! How come? Well, the biggest problem of customer service and - especially - of customer support phone calls is that they’re painful for both customers and customer service reps. This neither helps your business nor improves customer satisfaction. And that’s where Channels comes to the rescue. With Channels, you can... Use customer data to end interview-like customer support phone calls Channels integrates with your favorite eCommerce platforms such as Shopify and Magento to collect customer data stored in them. Then, when your customers are calling, Channels shows you the most important customer details so you can get straight to the point. Set up IVR to always connect customers to the right agent Besides that, Channels lets you build an IVR-based helpline so your customers can get help whenever they need it. Plus, you can handle customer support phone calls from your PC, laptop, and even your smartphone thanks to our Mobile App! Make your live chat even more versatile Also, Channels integrates with your LiveChat and lets you offer a way to call your company when the chat is not enough. After all, not everything can be resolved through text… On top of all of that, Channels comes packed with useful features that will help your business thrive and your customers happy! Some of them are: Call recordings - so you can always come back to an important conversation and lose no important detail International phone numbers - so you can make it easy for anyone to connect with you, no matter where they’re calling from Affordable call rates - so your customer service solution doesn’t hurt your wallet Toll-Free numbers - so it’s a no-brainer for any customer that would like to call you If you’d like to try out Channels, there was no better time to do so, as there’s a 7-day free trial. No credit card required, no limitations!	About AVOXI Core With the AVOXI Core Cloud PBX phone system, your business can manage global and local communications from anywhere. It's easy to get started: Choose your toll free and local numbers (available for 120+ countries). Configure your extensions, softphones, phone system features. Start making and taking calls. The AVOXI Core VoIP system includes 40+ business-class calling features, including: Call Forwarding Call Recording IVR/Virtual Attendant Ring Groups Call Conferencing Call Tracking Call Logs Voicemail Voicemail to Email And more! You can manage all of your phone numbers and features from the AVOXI Core Online Portal. All you and your team need to get started is a laptop and a reliable Internet connection. Ready to learn more? Contact an AVOXI VoIP specialist today!
Features 2-Factor Authentication API Chat Contact Management Contact Sharing CRM Integration Dashboard Data Export Data Import Data Visualization External Integrations File Transfer Multi-User Notifications Scheduling Video SMS Call Recording Call Tracking Call Disposition Softphone Click-to-Dial Report & Compliance Hardware Integration Mobile App Automatic Call Distribution Auto Dialer Call Logging Call Monitoring Call Scripting Interactive Voice Response Audio Recording	Features API Calendar Management Chat Contact Management Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Inventory Tracking Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Click-to-Dial SAP Integration Net Promoter Score	Features 2-Factor Authentication API Chat Contact Management Contact Sharing CRM Integration Dashboard Data Export Data Import Data Visualization External Integrations File Transfer Multi-User Notifications Scheduling Video SMS Call Recording Call Tracking Call Disposition Softphone Click-to-Dial Report & Compliance Hardware Integration Mobile App Automatic Call Distribution Auto Dialer Call Logging Call Monitoring Call Scripting Interactive Voice Response Audio Recording
Summary Instant local numbers in 30+ countries Professional welcome desk Shared Call inbox Share contacts	Summary Mobile App Various Integrations Click-to-Call Widget International phone numbers IVR Call recordings Live-listening Data-driven Phone System Affordable call rates	Summary Toll Free Numbers in 120+ Countries Local Phone Numbers in 1500+ Cities Worldwide Free Softphone Included with Every Extension Package and Per-minute Plans Available Business VoIP Software with 20+ Business-class Calling Features
	Pricing BASIC $24.00 1 user(s) / month Included in plan: IVR Free incoming calls 30 days of call recordings storage eCommerce Integrations LiveChat Integration PRO $39.00 1 user(s) / month Included in plan: IVR Free incoming calls 365 days of call recordings storage eCommerce Integrations LiveChat Integration Live-listening Included	Pricing USA Unlimited $39.99 1 user(s) / month Included in plan: Unlimited Inbound/Outbound Calling to USA Includes US Toll Free or Local Number 20+ Business-class Calling Features Global Office $24.99 1 user(s) / month Included in plan: 150 included minutes Toll Free Number Free Extension and Softphone 25% Off Added Minutes Available for select countries 20+ Business-class Calling Features USA & Canada Unlimited $45.99 1 user(s) / month Included in plan: Unlimited Inbound/Outbound to the US and Canada Includes US or Canada Toll Free Number 20+ Business-class Calling Features
FAQs No FAQs associated with this application.	FAQs Does this service offer guides, tutorials and or customer support? We offer 24/7 customer support that can be accessed through the phone, email, and live chat. There's also a knowledge base so everyone can solve their issues on their own. We also offer 15- and 30-minute demo and training sessions during which our Customer Success Managers give you a hands-on presentation of our software and answer all your questions regarding how to use it. Does this service integrate with any other apps? Channels integrates with Shopify, Magento, Livechat, Pipedrive. You can also use Zapier to connect Channels with 1000+ various apps and use our API to manipulate data coming in and out of our software. Does this service offer an API? Yes, we do offer an API. Does this service offer multi-user capability (e.g. teams)? Yes, you can invite other users to Channels and manage reps from an admin account. What platforms does this service support? You can use Channels using any web browser you want. Plus there's a Mobile app available on both iOS and Android. What are some applications this service is commonly used in tandem with? Channels integrates - and thus works best - with Shopify, Magento, Livechat, Pipedrive. You can also use Zapier to connect Channels with 1000+ various apps and use our API to manipulate data coming in and out of our software. What is this service generally used for? To provide excellent customer service over the phone. Who are the main user groups of this service? eCommerce stores, online businesses, and SMBs.	FAQs Does this service offer guides, tutorials and or customer support? The complete AVOXI Core User Guide is available for all customers. We also offer bi-weekly training webinars to help our customers get the most from the AVOXI Core system. Customer support via chat, email, and phone is available at no extra charge should you need immediate assistance. Does this service offer multi-user capability (e.g. teams)? The AVOXI Core Cloud PBX phone system supports small and large teams alike. Contact an AVOXI VoIP specialist for a free quote for your team. What is this service generally used for? The AVOXI Core platform is used for local and global communications. Extension to extension calling on the Bria softphone is free, so it works well for companies with multiple locations or remote employees. What platforms does this service support? Every AVOXI Core extension comes with a free Bria softphone that can be accessed from mobile phones or personal computers. Who are the main user groups of this service? The AVOXI Core Cloud PBX phone system is used by international businesses of all sizes. The AVOXI Core Online Portal allows businesses to manage their phone numbers and business phone system features from anywhere. Toll free and local phone numbers make it easy for these businesses to reach prospects and customers worldwide. Does this service integrate with any other apps? Google Analytics, Google AdWords Does this service offer an API? Not at this time. What are some applications this service is commonly used in tandem with? Google Analytics, Google AdWords, Smart Queue Call Center Software
Vendor Information Founded: 2014 Based in: Paris Employees: 2-10 Likes: Followers:	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 985	Vendor Information Founded: - Based in: - Employees: - Likes: Followers:
Other Who uses Aircall Startups SMEs Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android Languages: English, French Regional Restrictions: No restrictions.	Other Who uses Channels Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.	Other Who uses AVOXI Core Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English, Spanish Regional Restrictions: No restrictions.