Aisera is the first of its kind to provide a proactive, personalized, and predictive AI-driven Service Management (AISM) solution that is purpose-built to automate tasks and actions for IT, HR, Facilities, and Customer Service. Aisera's next-generation AI Service Desk works with existing service desk solutions to deliver an end-to-end AI Service Experience for employees and customers. The AI Service Desk provides omnichannel integrations through Conversational AI, NLU Search, and unsupervised NLP to speed remediation of knowledge requests and automate the resolution of tasks and actions.
About ServiceNow
ServiceNow is a comprehensive platform that helps organizations take care of their professional process management sphere. Beside Business Process Management, this solution also provides asset management, change and release management, as well as problem management.
This service is mostly dedicated to small and medium-sized enterprises, although their customers can be large organizations too, mainly in financial, healthcare, education, and government field. ServiceNow also allows users to generate a catalog of hardware products, a wide array of custom reports, customer service management, as well as performance analysis.
Another prominent feature of this suite is its incident management ability. Based on that, IT departments can capture incidents using the self-service portal, email, chat, and phone. ServiceNow also captures all the IT costs, making data ready for various charts and reports.
About Datto RMM
Datto RMM is a secure, cloud-based single platform to remotely monitor, manage and support your entire customer base. You get a multi-tenant view, automated monitoring, alerts, workflows and patch management, ransomware detection, endpoint remote takeover and control, and Insightful reporting.
And the benefits of Datto RMM don’t stop there. Integration with our Autotask PSA elevates MSPs to higher levels of insight, productivity, and profitability. And a monthly release cadence ensures a rapid pace of innovation. A modern and intuitive UI provides visual dashboards and widgets, and best-in-class onboarding and 24 x 7 support is also included. And with a proven track record of 99.99% uptime, your clients are in good hands.
Features
2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Chat
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Chat
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Chat
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Summary
1000+ pre-trained workflows for task automation
200+ integrations to ticketing, knowledge, and IAM systems
Conversational AI with 1B+ intents
Auto-classification and routing through TicketIQ
Next-best actions for agents to resolve tickets
Summary
Incident management
Change management
Problem management
Asset & configuration management
Service catalog
Knowledge management
Notifications
Escalations
Reporting
Service level management
Summary
No key features associated with this application.
FAQs
What are some applications this service is commonly used in tandem with?
AI Service Desk ingrates with Freshdesk, Zendesk, ServiceNow, Cherwell, Salesforce, Atlassian Jira Align (formerly AgileCraft)
Does this service offer guides, tutorials and or customer support?
Yes
Does this service integrate with any other apps?
Yes
Does this service offer multi-user capability (e.g. teams)?
No
Who are the main user groups of this service?
IT, HR, Facilities, and Customer Service
FAQs
Does this service integrate with any other apps?
Integrations: Altiris (version 6.5), Google Maps, Google Custom Search, IBM Tivoli Netcool/OMNIbus, Incident, Microsoft, Microsoft SCOM, Verizon eBonding, Ariba, AT&T eBonding, BMC Remedy, Borland Starteam, CA Service Operations Insight (SOI) – POV, Centennial, CiscoWorks, Clarify, Dell AlertFind, Eloqua, EMC nLayers, EMC Smarts, EMC Smarts ADM, HDI Survey, HP OpenView Operations, HP OpenView ServiceDesk
HP Service Manager 7, IBM Tivoli Access Manager, LPI Level Platforms, ManageIQ EVM, Manhattan Software, CenterStone, Microsoft Biztalk (Getronics), Microsoft Identity Integration Server (MIIS), Microsoft Outlook, Nimsoft Integration, Novell eDirectory 6.5, Oracle Financials (ERP), Oracle PeopleSoft
Does this service offer guides, tutorials and or customer support?
We have a small team of dedicated IT Service Management (ITSM) software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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