Aisera is the first of its kind to provide a proactive, personalized, and predictive AI-driven Service Management (AISM) solution that is purpose-built to automate tasks and actions for IT, HR, Facilities, and Customer Service. Aisera's next-generation AI Service Desk works with existing service desk solutions to deliver an end-to-end AI Service Experience for employees and customers. The AI Service Desk provides omnichannel integrations through Conversational AI, NLU Search, and unsupervised NLP to speed remediation of knowledge requests and automate the resolution of tasks and actions.
About ServiceNow
ServiceNow is a comprehensive platform that helps organizations take care of their professional process management sphere. Beside Business Process Management, this solution also provides asset management, change and release management, as well as problem management.
This service is mostly dedicated to small and medium-sized enterprises, although their customers can be large organizations too, mainly in financial, healthcare, education, and government field. ServiceNow also allows users to generate a catalog of hardware products, a wide array of custom reports, customer service management, as well as performance analysis.
Another prominent feature of this suite is its incident management ability. Based on that, IT departments can capture incidents using the self-service portal, email, chat, and phone. ServiceNow also captures all the IT costs, making data ready for various charts and reports.
About Alloy Navigator
Alloy Navigator is an all-inclusive IT Service & Asset Management solution that provides thoughtful answers to your toughest IT challenges. At its core, Navigator comes with a powerful workflow process automation engine fortified by an intelligent interface that automatically creates meaningful relationships between the data that matters.
Covering several IT disciplines ranging from Help Desk, Inventory & Knowledgebase Management to ITIL-driven standards such as Change & Configuration Management, Alloy Navigator is the perfect solution for small, medium and enterprise businesses who strive to achieve the highest levels of productivity.
Features
2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Chat
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Chat
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Chat
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Summary
1000+ pre-trained workflows for task automation
200+ integrations to ticketing, knowledge, and IAM systems
Conversational AI with 1B+ intents
Auto-classification and routing through TicketIQ
Next-best actions for agents to resolve tickets
Summary
Incident management
Change management
Problem management
Asset & configuration management
Service catalog
Knowledge management
Notifications
Escalations
Reporting
Service level management
Summary
Design robust IT processes with the most powerful workflow automation engine in its class without the need for costly programmers.
Achieve complete IT operational awareness with auto-intelligent datalinks that ensure you recognize important relationships within your information.
One-click audit your entire network, conquer the asset lifecycle, inventory with our barcode scanner, and ensure compliancy with best-in-class software licensing tools.
Reduce information overload with powerful content availability tools that allow you to provide customer specific content only to those who need it.
Achieve unprecedented insight with customizable, schedulable reports, tailorable end-user and admin dashboards and on-the-fly views for up-to-the-minute analysis.
Pricing
Explorer - for 1-3 technicians
$19.00
1 user(s) / month
Included in plan:
Ticketing
Change Management
Approvals
Knowledge Base
Customer Portal
Asset Management
Software Licencing
Purchasing & Contracts
Workflow Automation
Network Discovery
Interactive Network Map
Express - for 4+ technicians
$49.00
1 user(s) / month
Included in plan:
Ticketing
Change Management
Approvals
Knowledge Base
Customer Portal
Asset Management
Software Licensing
Purchasing & Contracts
Workflow Automation
Network Discovery
for 4+ technicians
Interactive Network Map
Enterprise - for large organizations
$79.00
1 user(s) / month
Included in plan:
Everything in Express plus...
ITIL
Projects
Service Management
Service Catalog
SLA Management
Multi-stage Approvals
Stock Room Management
Consumables
Multiple Dashboards
Custom Forms
Advanced Workflow Automation
FAQs
What are some applications this service is commonly used in tandem with?
AI Service Desk ingrates with Freshdesk, Zendesk, ServiceNow, Cherwell, Salesforce, Atlassian Jira Align (formerly AgileCraft)
Does this service offer guides, tutorials and or customer support?
Yes
Does this service integrate with any other apps?
Yes
Does this service offer multi-user capability (e.g. teams)?
No
Who are the main user groups of this service?
IT, HR, Facilities, and Customer Service
FAQs
Does this service integrate with any other apps?
Integrations: Altiris (version 6.5), Google Maps, Google Custom Search, IBM Tivoli Netcool/OMNIbus, Incident, Microsoft, Microsoft SCOM, Verizon eBonding, Ariba, AT&T eBonding, BMC Remedy, Borland Starteam, CA Service Operations Insight (SOI) – POV, Centennial, CiscoWorks, Clarify, Dell AlertFind, Eloqua, EMC nLayers, EMC Smarts, EMC Smarts ADM, HDI Survey, HP OpenView Operations, HP OpenView ServiceDesk
HP Service Manager 7, IBM Tivoli Access Manager, LPI Level Platforms, ManageIQ EVM, Manhattan Software, CenterStone, Microsoft Biztalk (Getronics), Microsoft Identity Integration Server (MIIS), Microsoft Outlook, Nimsoft Integration, Novell eDirectory 6.5, Oracle Financials (ERP), Oracle PeopleSoft
Does this service offer guides, tutorials and or customer support?
Main users of ServiceNow are small and medium-sized companies.
What is this service generally used for?
This service is generally used for IT service management.
Does this service offer multi-user capability (e.g. teams)?
Yes.
Does this service offer an API?
ServiceNow offers a set of RESTful APIs.
What platforms does this service support?
ServiceNow is a web-based software, but it offers native iOS and Android apps.
FAQs
Does this service offer guides, tutorials and or customer support?
We do offer product training in both a remote and on-site setting as well as Technical Support to all registered customers.
What are some applications this service is commonly used in tandem with?
N/A.
Does this service offer multi-user capability (e.g. teams)?
Yes, Alloy Navigator offer multi-user accounts.
Does this service offer an API?
Yes.
Does this service integrate with any other apps?
We offer a REST API, so long as a third-party solution has an API, Alloy Navigator can fully integrate with 3rd party tools and applications.
Who are the main user groups of this service?
Small Business
Mid-Size Business
Large Enterprises
Public Administrations
Non Profits
Freelancers
What is this service generally used for?
Alloy Navigator is used to streamline and improve the efficiency of IT processes and services.
What platforms does this service support?
Alloy Navigator can be installed onto Windows, Linux, Mac OS or Chromebook workstations and our Web Technician Portal can be optimized for use with any web browser on any internet capable device. The main console is available as both a Windows application on a local network or on a Web Portal for local access.
We have a small team of dedicated IT Service Management (ITSM) software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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