Compare AI Service Desk vs AlertOps vs ServiceNow

AI Service Desk 0 IT Service Management (ITSM)	AlertOps 27 IT Service Management (ITSM)	ServiceNow 3 IT Service Management (ITSM)
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Crozscore 80% what is this? User Happiness: 90% Press Buzz: 48% User Trend: interest falling	Crozscore 87% what is this? User Happiness: 92% Press Buzz: 39% User Trend: interest falling	Crozscore 91% what is this? User Happiness: 86% Press Buzz: 57% User Trend: interest rising
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About AI Service Desk Aisera is the first of its kind to provide a proactive, personalized, and predictive AI-driven Service Management (AISM) solution that is purpose-built to automate tasks and actions for IT, HR, Facilities, and Customer Service. Aisera's next-generation AI Service Desk works with existing service desk solutions to deliver an end-to-end AI Service Experience for employees and customers. The AI Service Desk provides omnichannel integrations through Conversational AI, NLU Search, and unsupervised NLP to speed remediation of knowledge requests and automate the resolution of tasks and actions.	About AlertOps AlertOps is software that enables an organization to take control of incidents and automate actions that reduce cost, protect revenue and improve the customer experience. AlertOps is a SaaS-based, Alerting & Real-Time Platform that helps ITOps, DevOps, SecOps, HybridOps, BusinessOps, IndustrialOps and Support teams respond to business-critical incidents better and faster.   With AlertOps you get: ✓ Total Flexibility, no compromises. ✓ End-to-end Workflow Automation. ✓ Full Stack Incident Visibility ✓ Expert Guidance, on-demand. Visit us at: alertops.com and schedule a personalized demo. We will be happy to discuss your use case and show you why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter. AlertOps is an incident management system that helps IT operations and DevOps manage and optimize their alerts from various monitoring systems to greatly reduce alert fatigue and mean time to resolution (MTTR). AlertOps ensures that the alerts reach the right person the first time, every time! We use smart routing technology, routing rules based on user priorities and schedules that integrate with your on-call schedule. AlertOps manages your incident management process by reducing alert noise and resolution time with our multi-tiered escalation rule. AlertOps is currently being used by 1,000’s of users; trusted by major corporations to manage their IT operations. AlertOps allows you to: • Receive unlimited push notifications • Easily respond to open alerts (view, take assignment, close or escalate to the next on call person) • View alert details and resolution • View all messages related to the alert • Assign Alerts directly from push notifications without launching the app • Reply to Alerts, even if you’re not on-call • Get resolution details when an alert is closed Why AlertOps? AlertOps is an industry-leading Incident Response Automation and Alert Management Platform. A SaaS-based software solution, collaboration and automation hub that enables an organization to dramatically improve the issue notification, escalation, and time to resolution process. As incidents occur that impact business-critical processes and revenue streams, the platform alerts the right people at the right time and with the right data to enable rapid incident resolution. As organizations evaluate solutions to improve and transform critical incident response -- to support ever-increasing customer and business requirements -- the AlertOps platform is uniquely suited with category-leading features to enable better and seamless customer experiences while helping drive improved operational efficiency and boosting business results. Discover why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.	About ServiceNow ServiceNow is a comprehensive platform that helps organizations take care of their professional process management sphere. Beside Business Process Management, this solution also provides asset management, change and release management, as well as problem management. This service is mostly dedicated to small and medium-sized enterprises, although their customers can be large organizations too, mainly in financial, healthcare, education, and government field. ServiceNow also allows users to generate a catalog of hardware products, a wide array of custom reports, customer service management, as well as performance analysis. Another prominent feature of this suite is its incident management ability. Based on that, IT departments can capture incidents using the self-service portal, email, chat, and phone. ServiceNow also captures all the IT costs, making data ready for various charts and reports.
Features 2-Factor Authentication Analytics Anti-Virus API Batch Permissions & Access Chat Contact Management CRM Integration Customer Management Data Export Data Import Email Integration External Integrations Multi-User Notifications Password & Access Management Project Management Organization Management Malware Protection SAP Integration Bug Tracking Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features 2-Factor Authentication Analytics Anti-Virus API Batch Permissions & Access Chat Contact Management CRM Integration Customer Management Data Export Data Import Email Integration External Integrations Multi-User Notifications Password & Access Management Project Management Organization Management Malware Protection SAP Integration Bug Tracking Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features 2-Factor Authentication Analytics Anti-Virus API Batch Permissions & Access Chat Contact Management CRM Integration Customer Management Data Export Data Import Email Integration External Integrations Multi-User Notifications Password & Access Management Project Management Organization Management Malware Protection SAP Integration Bug Tracking Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary 1000+ pre-trained workflows for task automation 200+ integrations to ticketing, knowledge, and IAM systems Conversational AI with 1B+ intents Auto-classification and routing through TicketIQ Next-best actions for agents to resolve tickets	Summary No key features associated with this application.	Summary Incident management Change management Problem management Asset & configuration management Service catalog Knowledge management Notifications Escalations Reporting Service level management
	Pricing Starter Pack Free Included in plan: Easy on-call scheduling, unlimited API calls, enriched alerts & online help Standard $5.00 1 user(s) / month Included in plan: Alerting and on-call scheduling for small teams (up to 10 users) Premium $15.00 1 user(s) / month Included in plan: Advanced incident response automation for teams Enterprise $23.00 1 user(s) / month Included in plan: Major incident management for enterprise needs
FAQs What are some applications this service is commonly used in tandem with? AI Service Desk ingrates with Freshdesk, Zendesk, ServiceNow, Cherwell, Salesforce, Atlassian Jira Align (formerly AgileCraft) Does this service offer guides, tutorials and or customer support? Yes Does this service integrate with any other apps? Yes Does this service offer multi-user capability (e.g. teams)? No Who are the main user groups of this service? IT, HR, Facilities, and Customer Service	FAQs What is this service generally used for? This service is generally used for major incident management needs as well as for communicating and collaborating. Specifically, with on-call scheduling, you can reduce your MTTR drastically. Does this service offer multi-user capability (e.g. teams)? AlertOps offers multiple user capability as it is a pay per user service. In AlertOps you can have both individuals and teams that you could have join a conference bridge. Additionally you are able to assign users to different levels of security such as Tier 2, Tier 1, or manager. Does this service offer an API? Yes, we offer both an Open General REST API and an Email API. Does this service offer guides, tutorials and or customer support? We have documentation that is easy to access on the website. Additionally, AlertOps has instructional videos. AlertOps offers live demos and a 14 day free trial. For additional support, we also are always on email and chat on Intercom. What are some applications this service is commonly used in tandem with? This service is commonly used in tandem with monitoring tools and service desk / help desk tools. Who are the main user groups of this service? The main user groups of this service are IT team members, DevOps team members, and Incident Management team members. These teams are regularly part of enterprises and sometimes SMB's as well. Does this service integrate with any other apps? AlertOps integrates with over 100 other apps including: JIRA, ServiceNow, HipChat, Slack, AWS, DataDog, BMC RemedyForce, Nagios, NewRelic and Splunk. What platforms does this service support? AlertOps is a web based platform that also has an android and an iOs mobile app.	FAQs Does this service integrate with any other apps? Integrations: Altiris (version 6.5), Google Maps, Google Custom Search, IBM Tivoli Netcool/OMNIbus, Incident, Microsoft, Microsoft SCOM, Verizon eBonding, Ariba, AT&T eBonding, BMC Remedy, Borland Starteam, CA Service Operations Insight (SOI) – POV, Centennial, CiscoWorks, Clarify, Dell AlertFind, Eloqua, EMC nLayers, EMC Smarts, EMC Smarts ADM, HDI Survey, HP OpenView Operations, HP OpenView ServiceDesk HP Service Manager 7, IBM Tivoli Access Manager, LPI Level Platforms, ManageIQ EVM, Manhattan Software, CenterStone, Microsoft Biztalk (Getronics), Microsoft Identity Integration Server (MIIS), Microsoft Outlook, Nimsoft Integration, Novell eDirectory 6.5, Oracle Financials (ERP), Oracle PeopleSoft Does this service offer guides, tutorials and or customer support? Support: Email Support, Phone Support, Community, Resource Center. Who are the main user groups of this service? Main users of ServiceNow are small and medium-sized companies. What is this service generally used for? This service is generally used for IT service management. Does this service offer multi-user capability (e.g. teams)? Yes. Does this service offer an API? ServiceNow offers a set of RESTful APIs. What platforms does this service support? ServiceNow is a web-based software, but it offers native iOS and Android apps.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 1.29k	Vendor Information Founded: - Based in: Bloomingdale Employees: 11-50 Likes: Followers: 1.39k	Vendor Information Founded: - Based in: Santa Clara Employees: 5001-10000 Likes: Followers: 45.5k
Other Who uses AI Service Desk Startups Enterprises Desktop Platforms: Windows Macintosh Languages: English Regional Restrictions: Only available in United States of America	Other Who uses AlertOps Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.	Other Who uses ServiceNow SMEs Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English, Dutch, French, German, Italian, Japanese, Portuguese, Spanish Regional Restrictions: No restrictions.