Aisera is the first of its kind to provide a proactive, personalized, and predictive AI-driven Service Management (AISM) solution that is purpose-built to automate tasks and actions for IT, HR, Facilities, and Customer Service. Aisera's next-generation AI Service Desk works with existing service desk solutions to deliver an end-to-end AI Service Experience for employees and customers. The AI Service Desk provides omnichannel integrations through Conversational AI, NLU Search, and unsupervised NLP to speed remediation of knowledge requests and automate the resolution of tasks and actions.
About ServiceDesk Plus
ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.
Benefits:
Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
Create SLA and provide quality services in time, to your end users
Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
Web based portal to submit service requests & Incidents.
Restore normal service of operation quickly with the comprehensive incident management
Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
Discover every asset in your network with the efficient auto discovery options
Provide structured and prompt handling of all changes in your IT infrastructure.
With the new agent based scanning, you can access any system from the remote network, independent of their location.
Showcase the offered IT services to your end user and give a new face to your IT.
Scan your network and automatically discover all the software available in your organization
Stay informed about your tickets and keep your technicians and end users up to date on the status
of the tickets by email and sms.
Manage your purchases right from the birth of the PO
Auto assign feature distributes tickets based on the existing load on your technicians
Manage Contracts with different vendors seamlessly
Automatic email to ticket conversion using email commands
ServiceDesk plus allows you to import users and their informations from Active directory and LDAP
with a simple easy to use interface.
Archive your old, unused data and improve your helpdesk performance.
Support multiple sites and customize your configurations for every site according to their unique
working procedure.
Generate detailed reports about your Help desk performance & metrics.
Automatically reset the password, by integrating the ticketing system with the Active Directory.
Know the satisfaction level of your end users with the ServiceDesk Plus survey option.
About Jira Service Management
Deliver fast, exceptional IT service
Provide IT service and support without the cost and challenges of traditional ITSM solutions. Our affordable and transparent pricing lets you get started fast and deliver value quickly. Spin up new services with Jira Service Desk’s user-friendly, codeless setup and configuration.
Shape your processes to align with the way you work
Start with ITIL best practices out-of-the-box and adapt your service management processes with ease to fit the way your teams work. Customize service delivery to your organization’s specific requirements with our advanced ecosystem of integrations and marketplace apps.
Resolve issues quickly as a collaborative team
Bring development, operations, and support teams together using a single platform to speed service requests through to changes and releases. Take advantage of deep integrations with other Atlassian products, like Jira Software, Confluence, Statuspage, and Opsgenie, allow for a seamless experience so teams collaborate easily and quickly.
Extend Jira Service Desk with integrations
An extensive marketplace of 1,000+ trusted applications & integrations ensures Jira Service Desk can be custom-fit for any use case.
Features
2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Chat
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Chat
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Chat
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Summary
1000+ pre-trained workflows for task automation
200+ integrations to ticketing, knowledge, and IAM systems
Conversational AI with 1B+ intents
Auto-classification and routing through TicketIQ
Next-best actions for agents to resolve tickets
Summary
Best practice ITSM workflows
Powerful integrations with IT management apps
Smart automations
Extensive reporting capabilities
Codeless customizations
Deploy on cloud or on-premise
Single sign on
AD & LDAP synchronisation
95,000 customers across worldwide
Over 10 years in the ITSM industry
Summary
Request Management
Incident Management
Problem Management
Change Management
Asset Management
Knowledge Management
REST API
Pricing
Standard Edition
$8.00
1 user(s) / month
Included in plan:
Free forever upto 5 technicians
Incident management
Self-service portal
Knowledge base
Multi-site support
SLA management
Help desk reports
Professional Edition
$16.00
1 user(s) / month
Included in plan:
Free upto 2 technicians and 250 nodes
Help desk management
Knowledge base
Self-service portal
Software Asset management
Asset inventory reports
Agent based asset scanning
Enterprise Edition
$49.00
1 user(s) / month
Included in plan:
Free upto 2 technicians and 250 nodes
Incident management
Asset management
Problem management
Service catalog
Change management
Pricing
Free
Free
Included in plan:
Up to 3 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledge base
Queues
Email and embeddable widget support
SLA management
Reporting and analytics
Automation
Multi-language support
Apps and integrations
2GB file storage
Community support
Standard
$20.00
Agent 1 to 3 $10/agent x 15 agents, Agent 1 to 15 $20/agent x 85 agents, Agent 101 to 250 $10/agent x 150 agents, Agent 251 and up $3/agent x 750 agents
Included in plan:
All Free features
Up to 5000 agents
Audit logs
250GB file storage
Local business hours support
Premium
Agent 1 to 15 $40/agent x 15 agents, Agent 16 to 100 $25/agent x 85 agents, Agent 101 to 250 $15/agent x 150 agents, Agent 251 and up $5.50/agent x 750 agents
Included in plan:
All Standard features
99.9% uptime SLA
Unlimited storage
24/7 premium support
FAQs
What are some applications this service is commonly used in tandem with?
AI Service Desk ingrates with Freshdesk, Zendesk, ServiceNow, Cherwell, Salesforce, Atlassian Jira Align (formerly AgileCraft)
Does this service offer guides, tutorials and or customer support?
Yes
Does this service integrate with any other apps?
Yes
Does this service offer multi-user capability (e.g. teams)?
No
Who are the main user groups of this service?
IT, HR, Facilities, and Customer Service
FAQs
What are some applications this service is commonly used in tandem with?
ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.
Does this service offer guides, tutorials and or customer support?
Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.
What is this service generally used for?
ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.
Does this service offer multi-user capability (e.g. teams)?
Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.
Does this service integrate with any other apps?
Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.
Does this service offer an API?
Yes, ServiceDesk Plus offers Rest-API access.
Who are the main user groups of this service?
ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.
What platforms does this service support?
ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).
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