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About AI Service DeskAisera is the first of its kind to provide a proactive, personalized, and predictive AI-driven Service Management (AISM) solution that is purpose-built to automate tasks and actions for IT, HR, Facilities, and Customer Service. Aisera's next-generation AI Service Desk works with existing service desk solutions to deliver an end-to-end AI Service Experience for employees and customers. The AI Service Desk provides omnichannel integrations through Conversational AI, NLU Search, and unsupervised NLP to speed remediation of knowledge requests and automate the resolution of tasks and actions. |
About HaloITSMHaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created. HaloITSM allows organizations to link new incidents with existing requests and share potential solutions with team members or end-users through the knowledge base. Managers can specify default values such as categories, priority, service-level agreements, or mailboxes before creating requests. Customer service agents can view upcoming tasks on a calendar and streamline approval processes by requesting validation on ticket creation or modifications. HaloITSM facilitates integration with various third-party applications such as Slack, Microsoft Office 365, Okta, Splunk, Facebook, Twitter, and more. Other features of HaloITSM include reporting, compliance management, status tracking, a self-service portal, collaboration, and auditing. It also helps businesses generate maintenance requests, store asset details, and set validation rules across configuration fields using IP addresses or numeric passwords. |
About Jira Service ManagementDeliver fast, exceptional IT service Shape your processes to align with the way you work Resolve issues quickly as a collaborative team Extend Jira Service Desk with integrations |
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Summary
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Summary
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Summary
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PricingSubscription
$49.00
1 user(s) / month Included in plan:
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PricingFree
Free
Included in plan:
Standard
$20.00
Agent 1 to 3 $10/agent x 15 agents, Agent 1 to 15 $20/agent x 85 agents, Agent 101 to 250 $10/agent x 150 agents, Agent 251 and up $3/agent x 750 agents Included in plan:
PremiumAgent 1 to 15 $40/agent x 15 agents, Agent 16 to 100 $25/agent x 85 agents, Agent 101 to 250 $15/agent x 150 agents, Agent 251 and up $5.50/agent x 750 agents Included in plan:
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FAQs
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1.29k
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1.67k
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OtherWho uses AI Service Desk
English
Regional Restrictions:
Only available in United States of America
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OtherWho uses HaloITSM
English, German, French, Italian, Dutch, Polish
Regional Restrictions:
No regional restrictions
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OtherWho uses Jira Service Management
English, Chinese, Czech, Danish, Dutch, Estonian, Finnish, French, German, Hungarian, Icelandic, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish
Regional Restrictions:
No restrictions.
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