Aisera is the first of its kind to provide a proactive, personalized, and predictive AI-driven Service Management (AISM) solution that is purpose-built to automate tasks and actions for IT, HR, Facilities, and Customer Service. Aisera's next-generation AI Service Desk works with existing service desk solutions to deliver an end-to-end AI Service Experience for employees and customers. The AI Service Desk provides omnichannel integrations through Conversational AI, NLU Search, and unsupervised NLP to speed remediation of knowledge requests and automate the resolution of tasks and actions.
About FuseForward
The FuseForward Suite contains three products: FuseSecure, FuseControl, and FuseAnalyze. Available on a subscription-basis, this ready-made suite of cloud technologies and services helps enterprises simplify operations on AWS.
The patented technologies in the FuseForward Suite enable us to securely migrate, manage, and operate application workloads on AWS five times faster than conventional approaches. We then continue to maintain and operate the FuseForward Suite as a fully-managed service.
Features
2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Chat
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Chat
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Summary
1000+ pre-trained workflows for task automation
200+ integrations to ticketing, knowledge, and IAM systems
Conversational AI with 1B+ intents
Auto-classification and routing through TicketIQ
Next-best actions for agents to resolve tickets
Summary
No key features associated with this application.
FAQs
What are some applications this service is commonly used in tandem with?
AI Service Desk ingrates with Freshdesk, Zendesk, ServiceNow, Cherwell, Salesforce, Atlassian Jira Align (formerly AgileCraft)
Does this service offer guides, tutorials and or customer support?
Yes
Does this service integrate with any other apps?
Yes
Does this service offer multi-user capability (e.g. teams)?
No
Who are the main user groups of this service?
IT, HR, Facilities, and Customer Service
FAQs
Does this service offer multi-user capability (e.g. teams)?
Yes it does.
Who are the main user groups of this service?
• IT Network, IT Infrastructure, IT Security departments
• IT Procurement managers / specialists / Business managers
Does this service offer guides, tutorials and or customer support?
Yes, tutorials and customer
What is this service generally used for?
The patented technologies in the FuseForward Suite enable us to securely migrate, manage, and operate application workloads on the cloud five times faster than conventional approaches. We then continue to maintain and operate the FuseForward Suite as a fully-managed service.
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