Compare AI Service Desk vs Freshservice vs HaloITSM

About AI Service Desk

Aisera is the first of its kind to provide a proactive, personalized, and predictive AI-driven Service Management (AISM) solution that is purpose-built to automate tasks and actions for IT, HR, Facilities, and Customer Service. Aisera's next-generation AI Service Desk works with existing service desk solutions to deliver an end-to-end AI Service Experience for employees and customers. The AI Service Desk provides omnichannel integrations through Conversational AI, NLU Search, and unsupervised NLP to speed remediation of knowledge requests and automate the resolution of tasks and actions.

About Freshservice

Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experiences and unified service management —empowering businesses to achieve efficiency, fast time-to-value, and improved employee satisfaction, and productivity.

Freshservice provides an out-of-the-box, end-to-end consumer-grade experience that empowers employees to work anywhere, anytime. It provides efficiency and agility through AI (Artificial Intelligence) to create contextual and intelligent experiences. It powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs (Application Programming Interface) to extend and customize. Enterprises using Freshservice will realize higher ROI, efficiency, and effectiveness.

With Freshservice, you get:

IT Service Management
Accelerate service delivery with consumer-grade experiences, respond to changes faster, improve reliability, proactively predict and prevent issues, and experience an intuitive platform.
IT Operations Management
Streamline digital operations, filter noise and automate incident creation, escalation, and routing. Resolve issues faster with ML-powered insights and deliver uninterrupted IT services.
New-Gen Project Management
Plan, execute, and track projects better using a new-gen, integrated project management solution for IT services and project management to come together to deliver consistent business results.
Enterprise Service Management
Deliver uncompromised employee delight across the enterprise with a unified service management solution for both IT and business teams to provide fast, easy, and seamless employee services.
IT Asset Management

Build a backbone for efficient service delivery with complete visibility into your on-premise and cloud infrastructure with modern ITAM for asset discovery and governance.

About HaloITSM

HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.

HaloITSM allows organizations to link new incidents with existing requests and share potential solutions with team members or end-users through the knowledge base. Managers can specify default values such as categories, priority, service-level agreements, or mailboxes before creating requests. Customer service agents can view upcoming tasks on a calendar and streamline approval processes by requesting validation on ticket creation or modifications.

HaloITSM facilitates integration with various third-party applications such as Slack, Microsoft Office 365, Okta, Splunk, Facebook, Twitter, and more. Other features of HaloITSM include reporting, compliance management, status tracking, a self-service portal, collaboration, and auditing. It also helps businesses generate maintenance requests, store asset details, and set validation rules across configuration fields using IP addresses or numeric passwords.

Features

• 2-Factor Authentication
• Analytics
• Anti-Virus
• API
• Batch Permissions & Access
• Chat
• Contact Management
• CRM Integration
• Customer Management
• Data Export
• Data Import
• Email Integration
• External Integrations
• Multi-User
• Notifications
• Password & Access Management
• Project Management
• Organization Management
• Malware Protection
• SAP Integration
• Bug Tracking
• Real-time Alerts
• Workflow Management
• Self-service Portal
• Ticket Management
• Instant Chat Integration
• Social Media Integration
• Call Integration
• Knowledge Base
• Support Forum

Features

• 2-Factor Authentication
• Analytics
• Anti-Virus
• API
• Batch Permissions & Access
• Chat
• Contact Management
• CRM Integration
• Customer Management
• Data Export
• Data Import
• Email Integration
• External Integrations
• Multi-User
• Notifications
• Password & Access Management
• Project Management
• Organization Management
• Malware Protection
• SAP Integration
• Bug Tracking
• Real-time Alerts
• Workflow Management
• Self-service Portal
• Ticket Management
• Instant Chat Integration
• Social Media Integration
• Call Integration
• Knowledge Base
• Support Forum

Features

• 2-Factor Authentication
• Analytics
• Anti-Virus
• API
• Batch Permissions & Access
• Chat
• Contact Management
• CRM Integration
• Customer Management
• Data Export
• Data Import
• Email Integration
• External Integrations
• Multi-User
• Notifications
• Password & Access Management
• Project Management
• Organization Management
• Malware Protection
• SAP Integration
• Bug Tracking
• Real-time Alerts
• Workflow Management
• Self-service Portal
• Ticket Management
• Instant Chat Integration
• Social Media Integration
• Call Integration
• Knowledge Base
• Support Forum

Summary

• 1000+ pre-trained workflows for task automation

• 200+ integrations to ticketing, knowledge, and IAM systems

• Conversational AI with 1B+ intents

• Auto-classification and routing through TicketIQ

• Next-best actions for agents to resolve tickets

Summary

• Asset Management & Asset Discovery Includes: Assets Life cycle management; Better asset optimization; Controlling IT assets data; Discovering new assets easily.

• Incident Management: Minimizes the impact of failures and interruptions on business operations & ensure best possible service level agreement.

• Problem Management: Once user raises a problem, Freshservice simplifies the problem management process with a thorough problem analysis. This includes root cause analysis and analysing the impact and the symptoms of the problem in question.

• Knowledge Base: Quick answers to all frequent queries.

• Change Management: When it comes to tracking changes, looking up linked problems or making plans for a rollout, Freshservice makes sure that any and every task is just a few clicks away.

• Release Management: This service makes release management as seamless as possible by equipping its users to deal with even the most unexpected of conflicts.

• Contract Management: Easy to manage IT contracts with Freshservice.

Summary

No key features associated with this application.

Pricing

• Starting from: $19.00/month
• Credit card required: No

• Blossom: $19/agent/month, billed annually.
  Garden: $49/agent/month, billed annually.
  Estate: $79/agent/month, billed annually.
  Forest: $99/agent, billed annually.

Pricing

FAQs

What are some applications this service is commonly used in tandem with?

• AI Service Desk ingrates with Freshdesk, Zendesk, ServiceNow, Cherwell, Salesforce, Atlassian Jira Align (formerly AgileCraft)

Does this service offer guides, tutorials and or customer support?

• Yes

Does this service integrate with any other apps?

• Yes

Does this service offer multi-user capability (e.g. teams)?

• No

Who are the main user groups of this service?

• IT, HR, Facilities, and Customer Service

FAQs

Who are the main user groups of this service?

• The platform is most commonly used by IT admins, along with technicians and managers in businesses of all sizes.

What is this service generally used for?

• Freshservice is used as a cloud-based ITIL service desk solution.

What platforms does this service support?

• Online & native mobile apps.

Does this service integrate with any other apps?

• Freshservice ServiceDesk integrates with the following applications:
  LogMeIn Rescue, FreshBooks, Harvest, Dropbox, Zapier, Pivotal Tracker, SurveyMonkey, Google Apps for Work, Google Calendar, JIRA.

Does this service offer an API?

• Freshservice ServiceDesk has an API available for use.

What are some applications this service is commonly used in tandem with?

• It is commonly used in tandem with: FreshBooks, Pivotal Tracker, and JIRA.

Does this service offer guides, tutorials and or customer support?

• It offers: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

FAQs

No FAQs associated with this application.

Vendor Information

Vendor Information

Vendor Information

Other

• Startups
• Enterprises

• Windows
• Macintosh

Other

• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android

Other

• Startups
• SMEs
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android
• WinPhone
• Blackberry