Compare AI Service Desk vs FactoryLogix vs Feedio

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About AI Service Desk

Aisera is the first of its kind to provide a proactive, personalized, and predictive AI-driven Service Management (AISM) solution that is purpose-built to automate tasks and actions for IT, HR, Facilities, and Customer Service. Aisera's next-generation AI Service Desk works with existing service desk solutions to deliver an end-to-end AI Service Experience for employees and customers. The AI Service Desk provides omnichannel integrations through Conversational AI, NLU Search, and unsupervised NLP to speed remediation of knowledge requests and automate the resolution of tasks and actions.

About FactoryLogix

Aegis Industrial Software dedicates its efforts to solving manufacturing productivity problems through software. People who worked as engineers in the factory office, supporting the factory floor, founded the company in 1995. The founders' real-world experience with impediments to productive manufacturing makes Aegis products well structured to eliminate these hindrances. A fundamental knowledge of manufacturing pervades the company, its products, and its support services. Aegis founders created the original products to solve the problems they experienced in production. The company’s products fall under different categories, including product and process definition, shop-floor materials control, shop-floor product tracking, real-time data acquisition, quality assurance, integrations, and analytics. Aegis Industrial Software is headquartered in Horsham, PA.

About Feedio

Feedio is a tool that allows you to manage and collect customer requirements. It helps you to build an accurate product roadmap and work with your clients in a transparent manner. By creating a centralized forum for all requests, product owners can: - Easily collect feature requests, manage feedbacks centrally, keep everyone engaged with product updates.
It’s a simple way to gather feedback and generate new ideas from users.

Features like :
* Customisable Board

  • Integration with website widgets

  • Status update notifications

    • Voting option for roadmap prioritization

Stay up to date on your product features. Receive detailed notification whenever you ship something.
Try your hands on Feedio to build better products by surfacing the most relevant user feedback.

Features

  • 2-Factor Authentication
  • Analytics
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • CRM Integration
  • Customer Management
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Features

  • 2-Factor Authentication
  • Analytics
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • CRM Integration
  • Customer Management
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Features

  • 2-Factor Authentication
  • Analytics
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • CRM Integration
  • Customer Management
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Summary

  • 1000+ pre-trained workflows for task automation

  • 200+ integrations to ticketing, knowledge, and IAM systems

  • Conversational AI with 1B+ intents

  • Auto-classification and routing through TicketIQ

  • Next-best actions for agents to resolve tickets

Summary

  • Save Time, Simplify your NPI Process and Eliminate Chaos

  • Increase Your Efficiency and Competitiveness

  • Save Money

  • Support Any Form of Discrete Manufacturing Without Expensive Customization

  • Industry-Specific Capabilities

  • Automate Comprehensive Zero-Defect Quality

Summary

    No key features associated with this application.

FAQs

    What are some applications this service is commonly used in tandem with?
  • AI Service Desk ingrates with Freshdesk, Zendesk, ServiceNow, Cherwell, Salesforce, Atlassian Jira Align (formerly AgileCraft)

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service integrate with any other apps?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • No

  • Who are the main user groups of this service?
  • IT, HR, Facilities, and Customer Service

FAQs

    What is this service generally used for?
  • We deliver a solution that redefines the concept of manufacturing business technology: simplify your NPI process to eliminate chaos, increase efficiency and competitiveness, support any form of discrete manufacturing without expensive customization, and the process has industry-specific capabilities.

  • Does this service offer guides, tutorials and or customer support?
  • We offer technical support through email as well as by phone. For phone support in the US call 267-282-4980. In the UK call +44 (0) 1494 858 438.

FAQs

    Does this service offer an API?
  • no

  • What platforms does this service support?
  • no

  • Does this service offer guides, tutorials and or customer support?
  • yes

  • Who are the main user groups of this service?
  • CXO's ,product managers

  • What are some applications this service is commonly used in tandem with?
  • Monday, product plan, Intercomm,Github

  • Does this service offer multi-user capability (e.g. teams)?
  • yes

  • What is this service generally used for?
  • Feedback management

  • Does this service integrate with any other apps?
  • Monday.com, Github

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
1.29k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
576

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
695

Other

Who uses AI Service Desk
  • Startups
  • Enterprises
Desktop Platforms:
  • Windows
  • Macintosh
Languages:
English
Regional Restrictions:
Only available in United States of America

Other

Who uses FactoryLogix
  • Agencies
  • Enterprises
Desktop Platforms:
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English, German, Spanish, Chinese, Russian
Regional Restrictions:
We have offices in the U.S., Europe, Asia, and Japan.

Other

Who uses Feedio
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
no
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