Compare AI Service Desk vs FactoryLogix vs Datto RMM

AI Service Desk 0 IT Service Management (ITSM)	FactoryLogix 2 IT Service Management (ITSM)	Datto RMM 22 IT Service Management (ITSM)
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Crozscore 80% what is this? User Happiness: 90% Press Buzz: 48% User Trend: interest falling	Crozscore 73% what is this? User Happiness: 80% Press Buzz: 41% User Trend: interest falling	Crozscore 89% what is this? User Happiness: 88% Press Buzz: 52% User Trend: interest falling
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About AI Service Desk Aisera is the first of its kind to provide a proactive, personalized, and predictive AI-driven Service Management (AISM) solution that is purpose-built to automate tasks and actions for IT, HR, Facilities, and Customer Service. Aisera's next-generation AI Service Desk works with existing service desk solutions to deliver an end-to-end AI Service Experience for employees and customers. The AI Service Desk provides omnichannel integrations through Conversational AI, NLU Search, and unsupervised NLP to speed remediation of knowledge requests and automate the resolution of tasks and actions.	About FactoryLogix Aegis Industrial Software dedicates its efforts to solving manufacturing productivity problems through software. People who worked as engineers in the factory office, supporting the factory floor, founded the company in 1995. The founders' real-world experience with impediments to productive manufacturing makes Aegis products well structured to eliminate these hindrances. A fundamental knowledge of manufacturing pervades the company, its products, and its support services. Aegis founders created the original products to solve the problems they experienced in production. The company’s products fall under different categories, including product and process definition, shop-floor materials control, shop-floor product tracking, real-time data acquisition, quality assurance, integrations, and analytics. Aegis Industrial Software is headquartered in Horsham, PA.	About Datto RMM Datto RMM is a secure, cloud-based single platform to remotely monitor, manage and support your entire customer base. You get a multi-tenant view, automated monitoring, alerts, workflows and patch management, ransomware detection, endpoint remote takeover and control, and Insightful reporting. And the benefits of Datto RMM don’t stop there. Integration with our Autotask PSA elevates MSPs to higher levels of insight, productivity, and profitability. And a monthly release cadence ensures a rapid pace of innovation. A modern and intuitive UI provides visual dashboards and widgets, and best-in-class onboarding and 24 x 7 support is also included. And with a proven track record of 99.99% uptime, your clients are in good hands.
Features 2-Factor Authentication Analytics Anti-Virus API Batch Permissions & Access Chat Contact Management CRM Integration Customer Management Data Export Data Import Email Integration External Integrations Multi-User Notifications Password & Access Management Project Management Organization Management Malware Protection SAP Integration Bug Tracking Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features 2-Factor Authentication Analytics Anti-Virus API Batch Permissions & Access Chat Contact Management CRM Integration Customer Management Data Export Data Import Email Integration External Integrations Multi-User Notifications Password & Access Management Project Management Organization Management Malware Protection SAP Integration Bug Tracking Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features 2-Factor Authentication Analytics Anti-Virus API Batch Permissions & Access Chat Contact Management CRM Integration Customer Management Data Export Data Import Email Integration External Integrations Multi-User Notifications Password & Access Management Project Management Organization Management Malware Protection SAP Integration Bug Tracking Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary 1000+ pre-trained workflows for task automation 200+ integrations to ticketing, knowledge, and IAM systems Conversational AI with 1B+ intents Auto-classification and routing through TicketIQ Next-best actions for agents to resolve tickets	Summary Save Time, Simplify your NPI Process and Eliminate Chaos Increase Your Efficiency and Competitiveness Save Money Support Any Form of Discrete Manufacturing Without Expensive Customization Industry-Specific Capabilities Automate Comprehensive Zero-Defect Quality	Summary No key features associated with this application.

FAQs What are some applications this service is commonly used in tandem with? AI Service Desk ingrates with Freshdesk, Zendesk, ServiceNow, Cherwell, Salesforce, Atlassian Jira Align (formerly AgileCraft) Does this service offer guides, tutorials and or customer support? Yes Does this service integrate with any other apps? Yes Does this service offer multi-user capability (e.g. teams)? No Who are the main user groups of this service? IT, HR, Facilities, and Customer Service	FAQs What is this service generally used for? We deliver a solution that redefines the concept of manufacturing business technology: simplify your NPI process to eliminate chaos, increase efficiency and competitiveness, support any form of discrete manufacturing without expensive customization, and the process has industry-specific capabilities. Does this service offer guides, tutorials and or customer support? We offer technical support through email as well as by phone. For phone support in the US call 267-282-4980. In the UK call +44 (0) 1494 858 438.	FAQs No FAQs associated with this application.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 1.29k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 576	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 11.7k
Other Who uses AI Service Desk Startups Enterprises Desktop Platforms: Windows Macintosh Languages: English Regional Restrictions: Only available in United States of America	Other Who uses FactoryLogix Agencies Enterprises Desktop Platforms: Windows Macintosh Mobile Platforms: iOS Android Languages: English, German, Spanish, Chinese, Russian Regional Restrictions: We have offices in the U.S., Europe, Asia, and Japan.	Other Who uses Datto RMM Agencies Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.