Compare AI Service Desk vs 4me vs Jira Service Management

AI Service Desk 0 IT Service Management (ITSM)	4me 1 IT Service Management (ITSM)	Jira Service Management 66 IT Service Management (ITSM)
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Crozscore 80% what is this? User Happiness: 90% Press Buzz: 48% User Trend: interest falling	Crozscore 78% what is this? User Happiness: 90% Press Buzz: 43% User Trend: interest falling	Crozscore 85% what is this? User Happiness: 76% Press Buzz: 66% User Trend: no significant changes
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About AI Service Desk Aisera is the first of its kind to provide a proactive, personalized, and predictive AI-driven Service Management (AISM) solution that is purpose-built to automate tasks and actions for IT, HR, Facilities, and Customer Service. Aisera's next-generation AI Service Desk works with existing service desk solutions to deliver an end-to-end AI Service Experience for employees and customers. The AI Service Desk provides omnichannel integrations through Conversational AI, NLU Search, and unsupervised NLP to speed remediation of knowledge requests and automate the resolution of tasks and actions.	About 4me 4me allows the internal and external service providers of an enterprise to collaborate while 4me keeps track of the service levels. 4me also offers, by far, the fastest global response times and the most user-friendly interface. Supported processes The 4me service provides support for the following processes: Service portfolio & catalog management Service level management Service asset & configuration management Incident management Request fulfillment Knowledge management Problem management Change management Release & deployment management Project management Portfolio management Time tracking Apart from providing service desk analysts and support specialists a fast and intuitive user interface that minimizes their administrative effort, 4me also offers the following premium benefits: Automatic tracking of all end-to-end SLAs, as well as the services provided by shared services organizations and managed service providers Seamless and secure collaboration between all support domains within the same organization, as well as with its managed service providers	About Jira Service Management Deliver fast, exceptional IT service Provide IT service and support without the cost and challenges of traditional ITSM solutions. Our affordable and transparent pricing lets you get started fast and deliver value quickly. Spin up new services with Jira Service Desk’s user-friendly, codeless setup and configuration. Shape your processes to align with the way you work Start with ITIL best practices out-of-the-box and adapt your service management processes with ease to fit the way your teams work. Customize service delivery to your organization’s specific requirements with our advanced ecosystem of integrations and marketplace apps. Resolve issues quickly as a collaborative team Bring development, operations, and support teams together using a single platform to speed service requests through to changes and releases. Take advantage of deep integrations with other Atlassian products, like Jira Software, Confluence, Statuspage, and Opsgenie, allow for a seamless experience so teams collaborate easily and quickly. Extend Jira Service Desk with integrations An extensive marketplace of 1,000+ trusted applications & integrations ensures Jira Service Desk can be custom-fit for any use case.
Features 2-Factor Authentication Analytics Anti-Virus API Batch Permissions & Access Chat Contact Management CRM Integration Customer Management Data Export Data Import Email Integration External Integrations Multi-User Notifications Password & Access Management Project Management Organization Management Malware Protection SAP Integration Bug Tracking Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features 2-Factor Authentication Analytics Anti-Virus API Batch Permissions & Access Chat Contact Management CRM Integration Customer Management Data Export Data Import Email Integration External Integrations Multi-User Notifications Password & Access Management Project Management Organization Management Malware Protection SAP Integration Bug Tracking Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features 2-Factor Authentication Analytics Anti-Virus API Batch Permissions & Access Chat Contact Management CRM Integration Customer Management Data Export Data Import Email Integration External Integrations Multi-User Notifications Password & Access Management Project Management Organization Management Malware Protection SAP Integration Bug Tracking Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary 1000+ pre-trained workflows for task automation 200+ integrations to ticketing, knowledge, and IAM systems Conversational AI with 1B+ intents Auto-classification and routing through TicketIQ Next-best actions for agents to resolve tickets	Summary No key features associated with this application.	Summary Request Management Incident Management Problem Management Change Management Asset Management Knowledge Management REST API
	Pricing Premium $59.99 1 user(s) / month Included in plan: Self Service Portal Project Management Time Tracking Auto Translate Chatbot Unlimited Storage End users , approvers and project members don't require a license All Service Management processes (IncMav, Req Fulfil, ProbMan, ChaMan, KonwMan, ReleaseMan, SLM, Config Man	Pricing Free Free Included in plan: Up to 3 agents Unlimited customers Service request management Incident management Change management Problem management Asset management Configurable workflows Self-service portal Knowledge base Queues Email and embeddable widget support SLA management Reporting and analytics Automation Multi-language support Apps and integrations 2GB file storage Community support Standard $20.00 Agent 1 to 3 $10/agent x 15 agents, Agent 1 to 15 $20/agent x 85 agents, Agent 101 to 250 $10/agent x 150 agents, Agent 251 and up $3/agent x 750 agents Included in plan: All Free features Up to 5000 agents Audit logs 250GB file storage Local business hours support Premium Agent 1 to 15 $40/agent x 15 agents, Agent 16 to 100 $25/agent x 85 agents, Agent 101 to 250 $15/agent x 150 agents, Agent 251 and up $5.50/agent x 750 agents Included in plan: All Standard features 99.9% uptime SLA Unlimited storage 24/7 premium support
FAQs What are some applications this service is commonly used in tandem with? AI Service Desk ingrates with Freshdesk, Zendesk, ServiceNow, Cherwell, Salesforce, Atlassian Jira Align (formerly AgileCraft) Does this service offer guides, tutorials and or customer support? Yes Does this service integrate with any other apps? Yes Does this service offer multi-user capability (e.g. teams)? No Who are the main user groups of this service? IT, HR, Facilities, and Customer Service	FAQs Does this service integrate with any other apps? Integration with Identity Providers via SAML V2.0 and SCIM Integration with asset discovery tools as NextThink and Microsoft SCCM Integration with monitoring systems Intergation with other service management systems What is this service generally used for? To provide a self-service portal for internal and external customers, as a one-stop-shop for giving internal support for IT, HR, Legal, Facilities, etc. for internal and external customer support and for project and resource management Does this service offer guides, tutorials and or customer support? Yes, 4me offers excellent support based on very stringent resolution and availability SLAs Who are the main user groups of this service? The IT, Security, HR, Legal and Facilities departments of enterprises MSP's - Managed Service Providers for customer support What platforms does this service support? It is a SaaS (Software as a Service), available in the cloud Does this service offer an API? Yes, the APIs are documented on the 4me developer website What are some applications this service is commonly used in tandem with? Active Directory/Azure, Onelogin, Okta, Microsoft SCCM, Microsoft Outlook, ServiceNow, Jira, SAP Solution Manager Does this service offer multi-user capability (e.g. teams)? Yes	FAQs No FAQs associated with this application.
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Other Who uses AI Service Desk Startups Enterprises Desktop Platforms: Windows Macintosh Languages: English Regional Restrictions: Only available in United States of America	Other Who uses 4me Enterprises Desktop Platforms: Web App Languages: Arabic, Czech, Danish, German, English, Hungarian, French, Italian, Chinese, Turkish, Spanish, Portuguese, Japanese, Russian, Dutch, Polish Regional Restrictions: No regional restrictions, free Auto Translation option	Other Who uses Jira Service Management Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Languages: English, Chinese, Czech, Danish, Dutch, Estonian, Finnish, French, German, Hungarian, Icelandic, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish Regional Restrictions: No restrictions.