Compare AI Service Desk

About AI Service Desk

Aisera is the first of its kind to provide a proactive, personalized, and predictive AI-driven Service Management (AISM) solution that is purpose-built to automate tasks and actions for IT, HR, Facilities, and Customer Service. Aisera's next-generation AI Service Desk works with existing service desk solutions to deliver an end-to-end AI Service Experience for employees and customers. The AI Service Desk provides omnichannel integrations through Conversational AI, NLU Search, and unsupervised NLP to speed remediation of knowledge requests and automate the resolution of tasks and actions.

Features

• 2-Factor Authentication
• Analytics
• Anti-Virus
• API
• Batch Permissions & Access
• Chat
• Contact Management
• CRM Integration
• Customer Management
• Data Export
• Data Import
• Email Integration
• External Integrations
• Multi-User
• Notifications
• Password & Access Management
• Project Management
• Organization Management
• Malware Protection
• SAP Integration
• Bug Tracking
• Real-time Alerts
• Workflow Management
• Self-service Portal
• Ticket Management
• Instant Chat Integration
• Social Media Integration
• Call Integration
• Knowledge Base
• Support Forum

Summary

• 1000+ pre-trained workflows for task automation

• 200+ integrations to ticketing, knowledge, and IAM systems

• Conversational AI with 1B+ intents

• Auto-classification and routing through TicketIQ

• Next-best actions for agents to resolve tickets

FAQs

What are some applications this service is commonly used in tandem with?

• AI Service Desk ingrates with Freshdesk, Zendesk, ServiceNow, Cherwell, Salesforce, Atlassian Jira Align (formerly AgileCraft)

Does this service offer guides, tutorials and or customer support?

• Yes

Does this service integrate with any other apps?

• Yes

Does this service offer multi-user capability (e.g. teams)?

• No

Who are the main user groups of this service?

• IT, HR, Facilities, and Customer Service

Vendor Information

Other

• Startups
• Enterprises

• Windows
• Macintosh