Compare Adversus Dialer vs Five9

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About Adversus Dialer

Adversus helps outbound call centers streamline their call activities, boost KPIs, make better decisions based on insights and manage contacts more wisely using an intuitive call management platform.

The solution allows call centers to focus only on valuable activities and assists with the automation of repetitive tasks & actions. The solution also allows you to pick and assign leads to the right campaigns and automate your lead journeys and flows.

With this platform, you can make better data-driven decisions through advanced analytics and analysis tools and customizable reports to get further insights into your most important KPIs.

Adversus has high worldwide availability and experiences service uptime of 99.99%. They also offer free, professional 24/7 support through phone, live chat and email.

About Five9

Five9 is a contact center solution that helps users control inbound, outbound, blended or multi-channel contact centers. It significantly improves agent effectiveness whether they use the phone, web, chat, email, mobile or social platforms.

The bottom line of using this solution is better customer service and call center performance, resulting in the increase in sales. Five9 includes workforce optimization features an integrated call recording, agent scripting, and effectiveness monitoring. Additionally, it can be easily adjusted to specific needs of a particular call center.

Other functions of this Cloud Call Center Software is Intelligent Call Routing, Auto Dialer Mode, CRM Integration, Workforce Management, Omnichannel Solutions, Reporting, and Analytics.

Five9 is able to integrate with hundreds of third-party applications.

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Call Recording
  • Call Tracking
  • Call Disposition
  • Softphone
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Scripting

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • SAP Integration

Summary

    No key features associated with this application.

Summary

  • CTI & Screen Pop

  • Power Dialer

  • IVR (Interactive Voice Response)

  • Progressive Dialer

  • ACD (Automatic Call Distributor)

  • Preview Dialer

  • Skills-Based Routing

  • Web Callback

  • Queue Callback

  • Campaign & List Management

Pricing

Annual

$90.00
1 user(s) / year

Annual

$150.00
1 user(s) / year
Included in plan:
  • Free telephony to Denmark

Monthly

$100.00
1 user(s) / month

Monthly

$160.00
1 user(s) / month
Included in plan:
  • Free calls EU + US + Canada

Enterprise


user(s) / month
Included in plan:
  • For large companies with more than 20 licences.

Enterprise


user(s) / year
Included in plan:
  • For large companies with more than 20 licences.

FAQs

    Does this service offer an API?
  • Yes, Adversus offers API integration.

  • Does this service integrate with any other apps?
  • Yes, Adversus allows for integration with other popular platforms such as Slack, Google Suite, Zendesk, Intercom and Salesforce, along with many more. Adversus also has instructions on how to set-up integrations in their knowledge base.

  • Does this service offer guides, tutorials and or customer support?
  • Adversus supports users worldwide in different languages. Adversus has an in-depth knowledge base that answers the most common questions that our customers have, along with free, professional support via chat, email and phone.

FAQs

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service integrate with any other apps?
  • Integrations: Salesforce Sales Cloud, Microsoft Dynamics CRM, Zendesk, Zoho CRM, Skype for Business, Freshdesk, Velocify, Grow.com, SugarCRM, Logicbox, Salesforce Service Cloud, NetSuite, Bitium, Oracle Service Cloud, Invoca, Calabrio Call Recording Reviews, EducationFolder, PlayVox.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Knowledge Base, Online Support, Phone Support, Webinars, Email Support.

  • What is this service generally used for?
  • This service is used as a Contact Center Management software.

  • Who are the main user groups of this service?
  • Main users of Five9 are call centers in SMEs and large enterprises.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM applications.

  • Does this service offer an API?
  • Yes, it offers API.

  • What platforms does this service support?
  • This is a web-based software.

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
San Ramon
Employees:
501-1000
Likes:
Followers:

Other

Who uses Adversus Dialer
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Danish, Swedish, French
Regional Restrictions:
No restrictions.

Other

Who uses Five9
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
Languages:
English, Spanish, German
Regional Restrictions:
No restrictions.
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