Compare AddCharts vs Parker Software vs Zendesk

More Information More Information More Information

Crozscore:

27%
what is this?
29%
interest falling

Crozscore:

38%
what is this?
100%
34%
interest falling

Crozscore:

88%
what is this?
86%
63%
no significant changes
AddCharts screenshot Parker Software screenshot view 5 more Zendesk screenshot view 2 more

Software Description:

AddCharts adds live analytics to Intercom.io. See how your tags and segments change over time! Analyze all your Intercom data from a single dashboard and see the big picture of what's going on with your business.

Software Description:

We’re Parker Software, and we build digital bridges. More than that, we help your business cross those bridges faster than ever before possible. We do that with a single channel solution that works across your entire digital operation – uniting all your channels under one umbrella and unlocking thousands of new efficiencies.

We’ve eliminated the need for your business to have separate software to manage web analytics, separate software for live chat, for support ticketing, social media management, lead generation, CRM integration, business process automation and more.

The mess of relying on multiple solutions is no more; instead, we’ve created a single, simplifying suite that covers your digital transformation from every angle.

As part of one all-encompassing solution, we offer:

• Visitor tracking • Live chat • Skills based routing • Intelligent communication automation

• Web analytics • Tailored customer experiences • Prospect detection • Lead generation

• Sales enablement • Social media monitoring • Business process automation • Digital contact centre

• Support desk • Internal chat rooms • Voice detection • Data form capture • Language translation

• Email parsing / processing • Code-free task development • Operational reporting • All-inclusive systems integrations

Even better, we offer all of this in real-time. This is an entirely new approach to digital engagement, service and operation – a hybrid, fully integrated solution that replaces multiple investments and messy manual processes with streamlined synergy.

Software Description:

Zendesk provides a customer service platform designed to bring organizations and their customers closer together.

With more than 50,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages.

Zendesk is a beautifully simple customer service platform. It enables companies to provide great customer service, scale with self-service options, and differentiate with proactive engagement. The result is customer relationships that are more meaningful, personal, and productive – all at a lower cost.

Features:

Features:

Features:

  • Chat
  • Customer Management
  • Email Integration

Summary:

    No key features associated with this application.

Summary:

  • Live chat

  • Automation

  • Prospect detection

  • Lead generation

  • Social media monitoring

  • Web analytics

  • Digital engagement

  • Sales enablement

  • Customer service

  • Helpdesk

Summary:

  • Multi-channel support: email, web, phone, chat, social media

  • Flexible ticket management with automated workflow

  • Customer facing web interface that you can easily brand

  • Brings all your customer conversations into one place

  • Time-saving tools like ticket views, triggers, and automations

  • Robust reporting and advanced analytics

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • Our solutions are used by over 10,000 clients across the globe. These are primarily marketing teams, sales and IT departments, and call centres.

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

  • Does this service offer multi-user capability? (e.g. teams)
  • Yes.

  • What is this service generally used for?
  • Digital engagement, digital acquisition and business process automation.

  • What are some applications this service is commonly used in tandem with?
  • CRM, marketing automation and call centre software.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
116

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
55.5k
Followers:
16.9k

Publisher:

Founded:
2007
Based in:
San Francisco
Employees:
501-1000
Likes:
70.4k
Followers:
74.3k

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses Parker Software
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.
Back to top
Feedback