Compare AddCharts vs Desk.com vs Zendesk

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Crozscore

54%
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Crozscore

89%
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Crozscore

86%
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AddCharts screenshot Desk.com screenshot view 2 more Zendesk screenshot

Software Description

AddCharts adds live analytics to Intercom.io. See how your tags and segments change over time! Analyze all your Intercom data from a single dashboard and see the big picture of what's going on with your business.

Software Description

Grow your business, not your support queue.

Desk.com is an online customer support application that offers everything fast-growing businesses need to provide great customer service.

Desk.com allows businesses to consolidate all of their customer service support data across email, websites and social services, and what’s more, businesses are then able to offer full company support with every employee having access to cases.

With Desk.com, businesses can also share their knowledge on a customizable self-service site where customers can find answers to their own questions.

Software Description

Zendesk provides a customer service platform designed to bring organizations and their customers closer together.

With more than 50,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages.

Zendesk is a beautifully simple customer service platform. It enables companies to provide great customer service, scale with self-service options, and differentiate with proactive engagement. The result is customer relationships that are more meaningful, personal, and productive – all at a lower cost.

Features

Features

  • API
  • Chat
  • Task Scheduling/Tracking
  • Timesheets
  • Email Integration

Features

  • Chat
  • Customer Management
  • Email Integration

Summary

    No key features associated with this application.

Summary

  • Out-of-the-box support means you’re ready to start helping customers and managing cases within hours.

  • Bring all of your customer service data together and get the insights you need to make smarter, more efficient decisions.

  • Scale as you grow with easy upgrades to the Service Cloud when additional capabilities and customization become desirable.

  • Help customers to help themselves with a self-service site built through Desk.com

Summary

  • Multi-channel support: email, web, phone, chat, social media

  • Flexible ticket management with automated workflow

  • Customer facing web interface that you can easily brand

  • Brings all your customer conversations into one place

  • Time-saving tools like ticket views, triggers, and automations

  • Robust reporting and advanced analytics

FAQs

    No FAQs associated with this application.

FAQs

    No FAQs associated with this application.

FAQs

    No FAQs associated with this application.

Publisher

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
100

Publisher

Founded:
-
Based in:
San Francisco
Employees:
51-200
Likes:
Followers:

Publisher

Founded:
2007
Based in:
San Francisco
Employees:
1001-5000
Likes:
Followers:

Other

Regional Restrictions:
No restrictions.

Other

Who uses Desk.com
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Regional Restrictions:
No restrictions.

Other

Regional Restrictions:
No restrictions.
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