Compare AddCharts vs Catalyst vs Zendesk

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32%
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29%
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Crozscore:

30%
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Crozscore:

88%
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86%
63%
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Software Description:

AddCharts adds live analytics to Intercom.io. See how your tags and segments change over time! Analyze all your Intercom data from a single dashboard and see the big picture of what's going on with your business.

Software Description:

Catalyst is a gamified productivity tool for enterprise sales teams.

Catalyst helps drive higher CRM adoption, automates the process of organizing sales competitions and improves visibility into sales process via Sales TV Channel.

Some of the feature highlights:-

  1. CRM Integration - Salesforce, Oracle, SAP, Microsoft Dynamics, Zoho

  2. Scorecards - Visualize your performance metrics for all hierarchies within sales functions.

  3. Sales TV Channel- motivate sales reps via displaying their achievements on a centralized TV in real time

  4. Access Management - Grant access to select data, features based on users, user roles and groups/teams.

  5. Sales Competitions - Organize sales competitions with a click of a button and let Catalyst do the work.

  6. Goal Management - Set, manage and track real-time targets for your reps, and visualize how goals improve the the performance of your team.

  7. Customize Themes - Select themes from the options periodically to drive campaigns and competitions.

  8. Data Hosting - Whether your data is on the cloud or on-premise, Catalyst can be deployed tailored to your needs.

  9. Single Sign On - Catalyst integrates directly with your SAML or LDAP systems used throughout your organization, so that your employees feel right at home.

  10. Shareable Reports & Analytics - Managers can generate requirement based reports and share them with other stakeholders within Catalyst.

Playlyfe, headquartered in Bangalore, India, has extensive experience developing gamified solutions for employee engagement, motivation, etc. — Catalyst is it's first end-to-end flagship product.

Catalyst was launched in January 2016, and companies like Accenture, HP, Standard Chartered Bank, SureCall and FirstSource are already using it among others.

Software Description:

Zendesk provides a customer service platform designed to bring organizations and their customers closer together.

With more than 50,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages.

Zendesk is a beautifully simple customer service platform. It enables companies to provide great customer service, scale with self-service options, and differentiate with proactive engagement. The result is customer relationships that are more meaningful, personal, and productive – all at a lower cost.

Features:

Features:

  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Lead Scoring
  • Notifications
  • Third-Party Plugins/Add-Ons
  • Multi-Currency

Features:

  • Chat
  • Customer Management
  • Email Integration

Summary:

    No key features associated with this application.

Summary:

  • A gamified productivity tool for sales and support teams

  • Drive performance culture in your sales and support teams

  • Drive higher CRM adoption with Catalyst

  • Increase your sales by 30%

  • Drive effective sales competitions and campaigns

Summary:

  • Multi-channel support: email, web, phone, chat, social media

  • Flexible ticket management with automated workflow

  • Customer facing web interface that you can easily brand

  • Brings all your customer conversations into one place

  • Time-saving tools like ticket views, triggers, and automations

  • Robust reporting and advanced analytics

Free Trial

Free
Included in plan:
  • Manual Data Upload via Excel/CSV
  • Pre-built data connector for Salesforce & Pipedrive
  • Scorecards
  • Sales TV Channel
  • Goal & Reward Management
  • 24/7 Tech Support

Starter

$30.00
1 user(s) / month
Included in plan:
  • Manual Data Upload via Excel/CSV
  • Pre-built data connector for Salesforce & Pipedrive
  • Scorecards
  • Sales TV Channel
  • Goal & Reward Management
  • Catalyst Cloud
  • 24/7 Tech Support

Mover

$40.00
1 user(s) / month
Included in plan:
  • All the above
  • Any CRM Integrations
  • Sales Competitions
  • Team Management
  • Analytical Reports
  • Custom Analytical Reports
  • 24/7 Tech Support

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service offer an API?
  • Yes.

  • Does this service offer guides, tutorials and or customer support?
  • Catalyst has inbuilt automated guided tour for user onboarding.

  • What is this service generally used for?
  • Primarily it is used for:

    Improving CRM adoption within sales/support teams.

    Organizing sales competitions.

    Increasing visibility into the sales processes.

    Analyze performance trends based on sales team behavior.

  • What platforms does this service support? (e.g. native mobile apps)
  • Web app and Mobile responsive site.

  • Does this service offer multi-user capability? (e.g. teams)
  • Yes, the app offers multiple users and user type capability like teams, hierarchy etc.

  • Who are the main user groups of this service?
    1. Sales Teams
    2. Support Teams
  • Does this service integrate with any other apps?
  • Catalyst can integrate with any existing CRM.

  • What are some applications this service is commonly used in tandem with?
  • CRMs like Salesforce, Oracle, SAP, Microsoft Dynamics and Zoho

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
-
Based in:
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Employees:
-
Likes:
Followers:
115

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
708
Followers:
105

Publisher:

Founded:
2007
Based in:
San Francisco
Employees:
501-1000
Likes:
66.3k
Followers:

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses Catalyst
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Portuguese
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.
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