Compare AddCharts vs Desk.com vs Catalyst

Software Description:

AddCharts adds live analytics to Intercom.io. See how your tags and segments change over time! Analyze all your Intercom data from a single dashboard and see the big picture of what's going on with your business.

Software Description:

Grow your business, not your support queue.

Desk.com is an online customer support application that offers everything fast-growing businesses need to provide great customer service.

Desk.com allows businesses to consolidate all of their customer service support data across email, websites and social services, and what’s more, businesses are then able to offer full company support with every employee having access to cases.

With Desk.com, businesses can also share their knowledge on a customizable self-service site where customers can find answers to their own questions.

Software Description:

Believe your Sales Team could be doing more ?

We try to address one of the biggest and oldest challenges in Sales processes across the globe. How to keep your sales team motivated and performing to their peak potential every single day. It's something we all attempt to do in one way or another using excel files, sales contests and lots of email reports. However there's still a lot to be desired.

Catalyst is a Sales Management System that makes it easy for Sales Leaders to build engaged, data-driven, high-performance teams. Think of it as the Fitbit for sales people.

Transform your Sales Culture and get the most out of your sales teams by creating visibility, building accountability and driving motivation every day of the year.

Features:

Features:

• API
• Chat
• Task Scheduling/Tracking
• Timesheets
• Email Integration

Features:

• File Transfer
• Batch Permissions & Access
• Multi-User
• Sales Motivator
• CRM Integration
• API
• Dashboard
• Data Export
• Data Import
• Data Visualization
• External Integrations
• Notifications
• Third-Party Plugins/Add-Ons

Summary:

No key features associated with this application.

Summary:

• Out-of-the-box support means you’re ready to start helping customers and managing cases within hours.

• Bring all of your customer service data together and get the insights you need to make smarter, more efficient decisions.

• Scale as you grow with easy upgrades to the Service Cloud when additional capabilities and customization become desirable.

• Help customers to help themselves with a self-service site built through Desk.com

Summary:

• Catalyst is a realtime Sales Performance Tracker

• Crush your sales targets! Create an engaged, high performance, data-driven sales culture ​that gets the most out of your Sales Team every day​

• Catalyst makes it easy to create visibility, build accountability and drive motivation across your sales team

• Define clear criteria for valuable behaviors that lead to high performance with metrics.​

• Take sales visibility to a whole new level with channels. Showcase key highlights of the day in real-time on the sales floor and keep your sales team focused.

• ​​Keep your reps accountable and motivated to stay on track to hit their targets. Sales​​ reps can know their performance during the day by checking their scorecard.

• Analyze sales performance metrics from many systems in one place. Combine metric data from call routing, billing, CRM and excel to gain unique insights.

• Turbo charge your sales cycle with Competitions. Competitions are an effective mechanism to get your reps out of their comfort zones. Combine competitions with Channels for some spectacular sales results.

• Set your floor on fire with real time data syncing. Catalyst can pull data from almost any data source in real time.

• ​We designed Catalyst to deploy in the Enterprise from day one. We have deployed Catalyst for organizations with thousands of users across several geographies. All while maintaining consistent system performance and stability.

FAQs:

No FAQs associated with this application.

FAQs:

No FAQs associated with this application.

FAQs:

What is this service generally used for?

• Catalyst is used by sales leaders who believe in building an engaged, high performance, data driven sales culture.

  It helps them do this by addressing 3 core operational challenges:

  1. Visibility - Create real time visibility into Sales KPIs on the sales floor using our TV Leaderboards and Triggers.
  2. Accountability - Use scorecards to keep agents updated on their daily performance and targets.
  3. Motivation - Easily set up Sales Competitions to motivate your agents to perform up to their peak potential.
Does this service offer guides, tutorials and or customer support?

• We have extensive documentation, video tutorials and a customer support desk to ensure our users get the most out of Catalyst

Does this service integrate with any other apps?

• Catalyst can integrates with Salesforce and Pipedrive out of the box.
  It can also integrate with any other system through our API or SFTP.

Who are the main user groups of this service?

• Sales Teams which engage in high velocity sales, which are numbers driven(eg: lnside sales to SMBs) rather than knowledge driven (eg: Enterprise focused sales with long cycles)

What are some applications this service is commonly used in tandem with?

• CRMs like Salesforce, Pipedrive, Oracle, SAP, Microsoft Dynamics and Zoho

Does this service offer an API?

• Yes.

What platforms does this service support?

• Web app and Mobile responsive site.

Does this service offer multi-user capability (e.g. teams)?

• Yes, the app offers the ability for multiple users to be grouped together in any hierarchy like teams, regions, offices, etc. These can also be used to create competitions, performance insights and reports on these hierarchies.

Publisher:

Publisher:

Publisher:

Other:

Other:

Other:

• Startups
• SMEs
• Enterprises

• Web App