Compare AddCharts vs Desk.com vs Catalyst

Software Description:

AddCharts adds live analytics to Intercom.io. See how your tags and segments change over time! Analyze all your Intercom data from a single dashboard and see the big picture of what's going on with your business.

Software Description:

Grow your business, not your support queue.

Desk.com is an online customer support application that offers everything fast-growing businesses need to provide great customer service.

Desk.com allows businesses to consolidate all of their customer service support data across email, websites and social services, and what’s more, businesses are then able to offer full company support with every employee having access to cases.

With Desk.com, businesses can also share their knowledge on a customizable self-service site where customers can find answers to their own questions.

Software Description:

Catalyst is a gamified productivity tool for enterprise sales teams.

Catalyst helps drive higher CRM adoption, automates the process of organizing sales competitions and improves visibility into sales process via Sales TV Channel.

Some of the feature highlights:-

1. CRM Integration - Salesforce, Oracle, SAP, Microsoft Dynamics, Zoho

2. Scorecards - Visualize your performance metrics for all hierarchies within sales functions.

3. Sales TV Channel- motivate sales reps via displaying their achievements on a centralized TV in real time

4. Access Management - Grant access to select data, features based on users, user roles and groups/teams.

5. Sales Competitions - Organize sales competitions with a click of a button and let Catalyst do the work.

6. Goal Management - Set, manage and track real-time targets for your reps, and visualize how goals improve the the performance of your team.

7. Customize Themes - Select themes from the options periodically to drive campaigns and competitions.

8. Data Hosting - Whether your data is on the cloud or on-premise, Catalyst can be deployed tailored to your needs.

9. Single Sign On - Catalyst integrates directly with your SAML or LDAP systems used throughout your organization, so that your employees feel right at home.

10. Shareable Reports & Analytics - Managers can generate requirement based reports and share them with other stakeholders within Catalyst.

Playlyfe, headquartered in Bangalore, India, has extensive experience developing gamified solutions for employee engagement, motivation, etc. — Catalyst is it's first end-to-end flagship product.

Catalyst was launched in January 2016, and companies like Accenture, HP, Standard Chartered Bank, SureCall and FirstSource are already using it among others.

Features:

Features:

• API
• Chat
• Task Scheduling/Tracking
• Timesheets
• Email Integration

Features:

• Dashboard
• Data Export
• Data Import
• Data Visualization
• External Integrations
• Lead Scoring
• Notifications
• Third-Party Plugins/Add-Ons
• Multi-Currency

Summary:

No key features associated with this application.

Summary:

• Out-of-the-box support means you’re ready to start helping customers and managing cases within hours.

• Bring all of your customer service data together and get the insights you need to make smarter, more efficient decisions.

• Scale as you grow with easy upgrades to the Service Cloud when additional capabilities and customization become desirable.

• Help customers to help themselves with a self-service site built through Desk.com

Summary:

• A gamified productivity tool for sales and support teams

• Drive performance culture in your sales and support teams

• Drive higher CRM adoption with Catalyst

• Increase your sales by 30%

• Drive effective sales competitions and campaigns

FAQs:

No FAQs associated with this application.

FAQs:

No FAQs associated with this application.

FAQs:

Does this service offer an API?

• Yes.

Does this service offer guides, tutorials and or customer support?

• Catalyst has inbuilt automated guided tour for user onboarding.

What is this service generally used for?

• Primarily it is used for:

  Improving CRM adoption within sales/support teams.

  Organizing sales competitions.

  Increasing visibility into the sales processes.

  Analyze performance trends based on sales team behavior.

What platforms does this service support? (e.g. native mobile apps)

• Web app and Mobile responsive site.

Does this service offer multi-user capability? (e.g. teams)

• Yes, the app offers multiple users and user type capability like teams, hierarchy etc.

Who are the main user groups of this service?
• 1. Sales Teams
  2. Support Teams
Does this service integrate with any other apps?

• Catalyst can integrate with any existing CRM.

What are some applications this service is commonly used in tandem with?

• CRMs like Salesforce, Oracle, SAP, Microsoft Dynamics and Zoho

Publisher:

Publisher:

Publisher:

Other:

Other:

Other:

• Startups
• SMEs
• Enterprises

• Web App