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About Abhisi

Abhisi lets you provide timely personalized support to your customers while being incredibly simple to use for you and your team.

If you are using Gmail or other email clients give Abhisi a try and see how much time, effort and hassle it saves you.

Abhisi lets you provide support from all sources - email, Twitter, Facebook and more - to make your team's life easy and your customers happy. Because happy customers grow your business.

About Olark

Olark helps its users to engage visitors on their website using instant messengers while viewing real-time and contextually relevant customer information. They can see visitor location, geographic location, and even shopping cart balances and contents.
Users can give their customers the answers they need immediately and gain powerful insights about what they want for relationships that last.
Olark live chat is the easiest way to boost sales, help solve issues and understand customers.

About SnapEngage

Every day, SnapEngage drives positive outcomes in the following verticals: SaaS & Technology, Healthcare, E-Commerce & Retail, Travel & Hospitality, Real Estate, Insurance, Government, Education, Nonprofits, and more.

We partner with sales managers and directors to drive leads, increase their sales pipeline, and reach more overall prospects. We work with client success and technical support team managers to more easily manage client queries, increase client satisfaction, and retain more customers. We help clients measure success through pointed analytics, survey scores, and more.

Our HealthEngage chat solution is built entirely to support our clients in the healthcare industry. HealthEngage is HIPAA compliant and provides a secure means of communicating with patients.

We help clients measure success through pointed analytics, survey scores, and more.

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management

Summary

    No key features associated with this application.

Summary

  • Simple install: Just copy and paste an HTML snippet.

  • Visitor details: Know who and what's going on your website.

  • Transcripts: Every chat recorded for review.

  • Chat ratings: Get instant feedback from customers.

  • Reporting: Detailed, real-time reports.

  • Proactive chat: Directly or with targeted, automated rules.

Summary

  • File Exchange: Agents and visitors can share images and other files with the click of a button - all within the chat window.

  • Simple Offline Form: Visitors can leave a simple message for agents, to address later.

  • Proactive Invitations: SnapEngage automatically invites visitors to chat.

  • Facebook Messenger Integration: Chat with visitors and prospects on social platforms, like Facebook Messenger, Twitter, and WeChat.

  • SMS-to-Chat: Text-to-Chat feature allows website's visitors to initiate a chat and communicate with agents via SMS text message.

  • Native Integrations with CRMs and Help Desks: Advanced integrations to connect seamlessly with current tools.

  • Onboarding Assistance Programs: Personalized training opportunities for chat agents and administrators.

  • HIPAA compliant messaging: Healthcare industry can now chat securely to patients.

  • Robust Design Studio: Full customization options to enhance and personalize the chat experience, all without code.

  • Advanced Permissions and Reporting: Choose different permission levels and track current and past live chat trends in one place.

Pricing

Abhisi Standard

$9.00
1 user(s) / month
Included in plan:
  • 2 Mailboxes
  • 5 Agents
  • 1 Knowledge Base
  • 5 GB Storage Space
  • Message Viewed / Opened Tracking
  • Quick Replies
  • Auto Responder
  • Automations (Workflows)
  • Multiple Language Support
  • Full 24x7 Support

Abhisi Professional

$19.00
1 user(s) / month
Included in plan:
  • All Standard Plan Features Plus
  • Unlimited Mailboxes
  • up to 100 Agents
  • 2 Knowledge Bases
  • Unlimited Storage Space
  • 5 Facebook Pages
  • 5 Twitter Pages
  • Full Reports
  • Access to API
  • Agent Collision Detection
  • Customer Happiness Ratings
  • Full 24x7 Support

Abhisi Business

$49.00
1 user(s) / month
Included in plan:
  • All Professional Features Plus
  • Unlimited Mailboxes
  • Unlimited Agents
  • 5 Knowledge Bases
  • Unlimited Storage Space
  • 10 Facebook Pages
  • 10 Twitter Pages

Pricing

  • Credit card required: N/A
  • Ultimate: $219 Month/15 operators.
    Platinum: $116 Month/8 operators.
    Gold: $44 Month/4 operators.
    Bronze: $15 Month/1 operator.
    14 days free trial for any plan.

Pricing

  • Starting from: $16.00/month
  • Credit card required: N/A
  • Essentials: $16 USD / month, starting with for 3 users,
    Professional: $26 USD / month, starting with 3 users,
    Enterprise: $40 USD / month, starting with 5 agents users,
    7 day trial for any pricing plan.
    HIPAA compliance is available on all plans for an additional $10/user/month.

Essentials

$16.00
1 user(s) / month
Included in plan:
  • 3 user minimum
  • Basic CRM integrations
  • Manage conversations from multiple channels like Facebook Messenger and WeChat
  • Security Requirements including End-to-End Encryption (SSL)
  • HIPAA compliance available
  • Optimize your engagement by matching your brand, proactive chat, post-chat surveys, and more

FAQs

    What is this service generally used for?
  • Abhisi is the easiest to use and the most cost effective way to provide timely and friendly support and care to customers.

  • Does this service offer guides, tutorials and or customer support?
  • Abhisi provides full 24/7 customer support along with online knowledge base documents.

  • Who are the main user groups of this service?
  • Small to medium businesses that have a web presence and need to provide support service to customers.

  • Does this service integrate with any other apps?
  • Abhisi provides integrations with Twitter, Facebook, Shopify, and many others.

  • What are some applications this service is commonly used in tandem with?
  • Abhisi does not rely on any other apps and can be used as a stand alone product without using any other apps or services.

  • Does this service offer an API?
  • A full API is available.

  • What platforms does this service support?
  • Support all web browsers on all platforms.

  • Does this service offer multi-user capability (e.g. teams)?
  • Abhisi supports multiple users at scale.

FAQs

    Who are the main user groups of this service?
  • It is used by sales and support teams in large enterprises, mid size business, non profits, small business.

  • What is this service generally used for?
  • Olark is generally used for live chat customer support.

  • What platforms does this service support?
  • Mobile and desktop — iPhone, Android, Windows and Mac

  • What are some applications this service is commonly used in tandem with?
  • This service is most commonly used in tandem with: FluidSurveys; Desk.com; Cayzu Help Desk; Pipeliner CRM; Zendesk; and Freshdesk.

  • Does this service integrate with any other apps?
  • Among others, it integrates with: Desk.com, Wordpress, Salesforce Sales Cloud, Zendesk, Freshdesk, Highrise CRM, SugarCRM, Groove, Talkdesk , Shopify, BigCommerce, PrestaShop, Magento , Volusion, 3dCart, Google Analytics, Unbounce, Segment.

  • Does this service offer an API?
  • Olark live chat has an API available.

  • Does this service offer multi-user capability (e.g. teams)?
  • Chats can be transfered from one agent to another and they can set up groups.

  • Does this service offer guides, tutorials and or customer support?
  • They offer: FAQs, knowledge base, online support, phone support, video tutorials.

FAQs

    Does this service offer guides, tutorials and or customer support?
  • Our in-house technical support team is online and available by chat, email, and phone about 20 hours/day with critical monitoring 24/7. With an average chat response time of 11 seconds or less, we are ready to support clients in a timely and efficient process. Our team speaks 11 languages fluently to best assist clients around the world.

    We offer free and fully functional trials on all plans. In addition, we offer free webinars led by our Client Success Team covering a variety of topics; from chat agent tips to adding shortcuts and designing the chatbox.

    We also offer additional and personalized onboarding packages. These packages help get your chat team confidently chat with site visitors, clients, and patients, as well as diving into advanced customizations and CRM workflows. These training options are designed on a client-by-client basis to ensure maximum adoption and sustained understanding.

  • What platforms does this service support?
  • We are a web-based application and works on Windows and Mac.

    Installation is quick and painless. We share a snippet of javascript for the clients' website. The client or their web developer adds the code to the footer of the website, and you're all set. As long as the website accepts third-party javascript, installation is this simple.

    Depending on the complexity of integrations and workflows, the timeline could be longer. Chat with us about our personalized onboarding packages for customized assistance and best practices.

  • Who are the main user groups of this service?
  • We partner with sales managers and directors to drive leads, increase their sales pipeline, and reach more overall prospects.

    We work with client success and technical support team managers to more easily manage client queries, increase client satisfaction, and retain more customers. We help clients measure success through point analytics, survey scores, and more.

    Our HealthEngage chat solution is built entirely to support our clients in the healthcare industry. HealthEngage is HIPAA compliant and provides a secure means of communicating with patients.

  • Does this service integrate with any other apps?
  • SnapEnage integrates with: SAP; HubSpot; Salesforce; Facebook; Jira; Help Scout; UserVoice; Zendesk; and more.

  • Does this service offer multi-user capability (e.g. teams)?
  • Chats can be transferred from one agent to another easily within the platform. Chats can also be transferred from one team to another. For example, from the sales team to the support team. Multiple users can be online at the same time and each user can handle multiple simultaneous chats.

  • What are some applications this service is commonly used in tandem with?
  • It is most commonly used with Salesforce, HubSpot, and in-house CRMs using our Integrations API.

  • What is this service generally used for?
  • SnapEngage is used to transform sales and support teams by increasing the quantity and quality of prospect and client interactions. We bridge the gap between your site visitors and you, opening the door to communication in a user-friendly way.

  • Does this service offer an API?
  • Yes, our Integrations API is available on all plans.

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
2008
Based in:
Ann Arbor
Employees:
11-50
Likes:
Followers:

Vendor Information

Founded:
2008
Based in:
Boulder
Employees:
11-50
Likes:
Followers:

Other

Who uses Abhisi
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Regional Restrictions:
No restrictions.

Other

Who uses SnapEngage
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Windows
  • Macintosh
Languages:
English, Arabic, Chinese, Czech, Danish, Dutch, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Turkish
Regional Restrictions:
No restrictions.
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