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About Abhisi

Abhisi lets you provide timely personalized support to your customers while being incredibly simple to use for you and your team.

If you are using Gmail or other email clients give Abhisi a try and see how much time, effort and hassle it saves you.

Abhisi lets you provide support from all sources - email, Twitter, Facebook and more - to make your team's life easy and your customers happy. Because happy customers grow your business.

About Freshservice

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide.

Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability.

Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.

Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

About SnapEngage

Every day, SnapEngage drives positive outcomes in the following verticals: SaaS & Technology, Healthcare, E-Commerce & Retail, Travel & Hospitality, Real Estate, Insurance, Government, Education, Nonprofits, and more.

We partner with sales managers and directors to drive leads, increase their sales pipeline, and reach more overall prospects. We work with client success and technical support team managers to more easily manage client queries, increase client satisfaction, and retain more customers. We help clients measure success through pointed analytics, survey scores, and more.

Our HealthEngage chat solution is built entirely to support our clients in the healthcare industry. HealthEngage is HIPAA compliant and provides a secure means of communicating with patients.

We help clients measure success through pointed analytics, survey scores, and more.

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management

Features

  • 2-Factor Authentication
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Contact Management
  • Customer Management
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management

Summary

    No key features associated with this application.

Summary

  • Asset Management & Asset Discovery Includes: Assets Life cycle management; Better asset optimization; Controlling IT assets data; Discovering new assets easily.

  • Incident Management: Minimizes the impact of failures and interruptions on business operations & ensure best possible service level agreement.

  • Problem Management: Once user raises a problem, Freshservice simplifies the problem management process with a thorough problem analysis. This includes root cause analysis and analysing the impact and the symptoms of the problem in question.

  • Knowledge Base: Quick answers to all frequent queries.

  • Change Management: When it comes to tracking changes, looking up linked problems or making plans for a rollout, Freshservice makes sure that any and every task is just a few clicks away.

  • Release Management: This service makes release management as seamless as possible by equipping its users to deal with even the most unexpected of conflicts.

  • Contract Management: Easy to manage IT contracts with Freshservice.

Summary

  • File Exchange: Agents and visitors can share images and other files with the click of a button - all within the chat window.

  • Simple Offline Form: Visitors can leave a simple message for agents, to address later.

  • Proactive Invitations: SnapEngage automatically invites visitors to chat.

  • Facebook Messenger Integration: Chat with visitors and prospects on social platforms, like Facebook Messenger, Twitter, and WeChat.

  • SMS-to-Chat: Text-to-Chat feature allows website's visitors to initiate a chat and communicate with agents via SMS text message.

  • Native Integrations with CRMs and Help Desks: Advanced integrations to connect seamlessly with current tools.

  • Onboarding Assistance Programs: Personalized training opportunities for chat agents and administrators.

  • HIPAA compliant messaging: Healthcare industry can now chat securely to patients.

  • Robust Design Studio: Full customization options to enhance and personalize the chat experience, all without code.

  • Advanced Permissions and Reporting: Choose different permission levels and track current and past live chat trends in one place.

Pricing

Abhisi Standard

$9.00
1 user(s) / month
Included in plan:
  • 2 Mailboxes
  • 5 Agents
  • 1 Knowledge Base
  • 5 GB Storage Space
  • Message Viewed / Opened Tracking
  • Quick Replies
  • Auto Responder
  • Automations (Workflows)
  • Multiple Language Support
  • Full 24x7 Support

Abhisi Professional

$19.00
1 user(s) / month
Included in plan:
  • All Standard Plan Features Plus
  • Unlimited Mailboxes
  • up to 100 Agents
  • 2 Knowledge Bases
  • Unlimited Storage Space
  • 5 Facebook Pages
  • 5 Twitter Pages
  • Full Reports
  • Access to API
  • Agent Collision Detection
  • Customer Happiness Ratings
  • Full 24x7 Support

Abhisi Business

$49.00
1 user(s) / month
Included in plan:
  • All Professional Features Plus
  • Unlimited Mailboxes
  • Unlimited Agents
  • 5 Knowledge Bases
  • Unlimited Storage Space
  • 10 Facebook Pages
  • 10 Twitter Pages

Pricing

  • Starting from: $19.00/month
  • Credit card required: No
  • Blossom: $19/agent/month, billed annually.
    Garden: $49/agent/month, billed annually.
    Estate: $79/agent/month, billed annually.
    Forest: $99/agent, billed annually.

Pricing

  • Starting from: $16.00/month
  • Credit card required: N/A
  • Essentials: $16 USD / month, starting with for 3 users,
    Professional: $26 USD / month, starting with 3 users,
    Enterprise: $40 USD / month, starting with 5 agents users,
    7 day trial for any pricing plan.
    HIPAA compliance is available on all plans for an additional $10/user/month.

Essentials

$16.00
1 user(s) / month
Included in plan:
  • 3 user minimum
  • Basic CRM integrations
  • Manage conversations from multiple channels like Facebook Messenger and WeChat
  • Security Requirements including End-to-End Encryption (SSL)
  • HIPAA compliance available
  • Optimize your engagement by matching your brand, proactive chat, post-chat surveys, and more

FAQs

    What is this service generally used for?
  • Abhisi is the easiest to use and the most cost effective way to provide timely and friendly support and care to customers.

  • Does this service offer guides, tutorials and or customer support?
  • Abhisi provides full 24/7 customer support along with online knowledge base documents.

  • Who are the main user groups of this service?
  • Small to medium businesses that have a web presence and need to provide support service to customers.

  • Does this service integrate with any other apps?
  • Abhisi provides integrations with Twitter, Facebook, Shopify, and many others.

  • What are some applications this service is commonly used in tandem with?
  • Abhisi does not rely on any other apps and can be used as a stand alone product without using any other apps or services.

  • Does this service offer an API?
  • A full API is available.

  • What platforms does this service support?
  • Support all web browsers on all platforms.

  • Does this service offer multi-user capability (e.g. teams)?
  • Abhisi supports multiple users at scale.

FAQs

    Who are the main user groups of this service?
  • The platform is most commonly used by IT admins, along with technicians and managers in businesses of all sizes.

  • What is this service generally used for?
  • Freshservice is used as a cloud-based ITIL service desk solution.

  • What platforms does this service support?
  • Online & native mobile apps.

  • Does this service integrate with any other apps?
  • Freshservice ServiceDesk integrates with the following applications:
    LogMeIn Rescue, FreshBooks, Harvest, Dropbox, Zapier, Pivotal Tracker, SurveyMonkey, Google Apps for Work, Google Calendar, JIRA.

  • Does this service offer an API?
  • Freshservice ServiceDesk has an API available for use.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with: FreshBooks, Pivotal Tracker, and JIRA.

  • Does this service offer guides, tutorials and or customer support?
  • It offers: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

FAQs

    Does this service offer guides, tutorials and or customer support?
  • Our in-house technical support team is online and available by chat, email, and phone about 20 hours/day with critical monitoring 24/7. With an average chat response time of 11 seconds or less, we are ready to support clients in a timely and efficient process. Our team speaks 11 languages fluently to best assist clients around the world.

    We offer free and fully functional trials on all plans. In addition, we offer free webinars led by our Client Success Team covering a variety of topics; from chat agent tips to adding shortcuts and designing the chatbox.

    We also offer additional and personalized onboarding packages. These packages help get your chat team confidently chat with site visitors, clients, and patients, as well as diving into advanced customizations and CRM workflows. These training options are designed on a client-by-client basis to ensure maximum adoption and sustained understanding.

  • What platforms does this service support?
  • We are a web-based application and works on Windows and Mac.

    Installation is quick and painless. We share a snippet of javascript for the clients' website. The client or their web developer adds the code to the footer of the website, and you're all set. As long as the website accepts third-party javascript, installation is this simple.

    Depending on the complexity of integrations and workflows, the timeline could be longer. Chat with us about our personalized onboarding packages for customized assistance and best practices.

  • Who are the main user groups of this service?
  • We partner with sales managers and directors to drive leads, increase their sales pipeline, and reach more overall prospects.

    We work with client success and technical support team managers to more easily manage client queries, increase client satisfaction, and retain more customers. We help clients measure success through point analytics, survey scores, and more.

    Our HealthEngage chat solution is built entirely to support our clients in the healthcare industry. HealthEngage is HIPAA compliant and provides a secure means of communicating with patients.

  • Does this service integrate with any other apps?
  • SnapEnage integrates with: SAP; HubSpot; Salesforce; Facebook; Jira; Help Scout; UserVoice; Zendesk; and more.

  • Does this service offer multi-user capability (e.g. teams)?
  • Chats can be transferred from one agent to another easily within the platform. Chats can also be transferred from one team to another. For example, from the sales team to the support team. Multiple users can be online at the same time and each user can handle multiple simultaneous chats.

  • What are some applications this service is commonly used in tandem with?
  • It is most commonly used with Salesforce, HubSpot, and in-house CRMs using our Integrations API.

  • What is this service generally used for?
  • SnapEngage is used to transform sales and support teams by increasing the quantity and quality of prospect and client interactions. We bridge the gap between your site visitors and you, opening the door to communication in a user-friendly way.

  • Does this service offer an API?
  • Yes, our Integrations API is available on all plans.

Vendor Information

Founded:
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Based in:
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Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
2008
Based in:
Boulder
Employees:
11-50
Likes:
Followers:

Other

Who uses Abhisi
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Freshservice
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English, German, Spanish, Portuguese, Chinese, Czech, French, Italian, Finnish, Dutch, Danish, Swedish, Indonesian, Turkish, Vietnamese, Russian, Polish, Norwegian, Slovenian, Slovak, Korean, Hungarian, Estonian, Japanese
Regional Restrictions:
No restrictions.

Other

Who uses SnapEngage
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Windows
  • Macintosh
Languages:
English, Arabic, Chinese, Czech, Danish, Dutch, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Turkish
Regional Restrictions:
No restrictions.
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