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About 4me

4me allows the internal and external service providers of an enterprise to collaborate while 4me keeps track of the service levels. 4me also offers, by far, the fastest global response times and the most user-friendly interface.

Supported processes

The 4me service provides support for the following processes:

  • Service portfolio & catalog management
  • Service level management
  • Service asset & configuration management
  • Incident management
  • Request fulfillment
  • Knowledge management
  • Problem management
  • Change management
  • Release & deployment management
  • Project management
  • Portfolio management
  • Time tracking

Apart from providing service desk analysts and support specialists a fast and intuitive user interface that minimizes their administrative effort, 4me also offers the following premium benefits:

  • Automatic tracking of all end-to-end SLAs, as well as the services provided by shared services organizations and managed service providers
  • Seamless and secure collaboration between all support domains within the same organization, as well as with its managed service providers

About ServiceDesk Plus

ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.

Benefits:

  • Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
  • Web based portal to submit service requests & Incidents.
  • Restore normal service of operation quickly with the comprehensive incident management
  • Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
  • Discover every asset in your network with the efficient auto discovery options
  • Provide structured and prompt handling of all changes in your IT infrastructure.
  • With the new agent based scanning, you can access any system from the remote network, independent of their location.
  • Showcase the offered IT services to your end user and give a new face to your IT.
  • Scan your network and automatically discover all the software available in your organization
  • Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email and sms.
  • Manage your purchases right from the birth of the PO
  • Auto assign feature distributes tickets based on the existing load on your technicians
  • Manage Contracts with different vendors seamlessly
  • Automatic email to ticket conversion using email commands
  • ServiceDesk plus allows you to import users and their informations from Active directory and LDAP with a simple easy to use interface.
  • Archive your old, unused data and improve your helpdesk performance.
  • Support multiple sites and customize your configurations for every site according to their unique working procedure.
  • Generate detailed reports about your Help desk performance & metrics.
  • Automatically reset the password, by integrating the ticketing system with the Active Directory.
  • Know the satisfaction level of your end users with the ServiceDesk Plus survey option.

About Alloy Navigator

Alloy Navigator is an all-inclusive IT Service & Asset Management solution that provides thoughtful answers to your toughest IT challenges. At its core, Navigator comes with a powerful workflow process automation engine fortified by an intelligent interface that automatically creates meaningful relationships between the data that matters.

Covering several IT disciplines ranging from Help Desk, Inventory & Knowledgebase Management to ITIL-driven standards such as Change & Configuration Management, Alloy Navigator is the perfect solution for small, medium and enterprise businesses who strive to achieve the highest levels of productivity.

Features

  • 2-Factor Authentication
  • Analytics
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • CRM Integration
  • Customer Management
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Features

  • 2-Factor Authentication
  • Analytics
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • CRM Integration
  • Customer Management
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Features

  • 2-Factor Authentication
  • Analytics
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • CRM Integration
  • Customer Management
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Summary

    No key features associated with this application.

Summary

  • Best practice ITSM workflows

  • Powerful integrations with IT management apps

  • Smart automations

  • Extensive reporting capabilities

  • Codeless customizations

  • Deploy on cloud or on-premise

  • Single sign on

  • AD & LDAP synchronisation

  • 95,000 customers across worldwide

  • Over 10 years in the ITSM industry

Summary

  • Design robust IT processes with the most powerful workflow automation engine in its class without the need for costly programmers.

  • Achieve complete IT operational awareness with auto-intelligent datalinks that ensure you recognize important relationships within your information.

  • One-click audit your entire network, conquer the asset lifecycle, inventory with our barcode scanner, and ensure compliancy with best-in-class software licensing tools.

  • Reduce information overload with powerful content availability tools that allow you to provide customer specific content only to those who need it.

  • Achieve unprecedented insight with customizable, schedulable reports, tailorable end-user and admin dashboards and on-the-fly views for up-to-the-minute analysis.

Pricing

Premium

$59.99
1 user(s) / month
Included in plan:
  • Self Service Portal
  • Project Management
  • Time Tracking
  • Auto Translate
  • Chatbot
  • Unlimited Storage
  • End users , approvers and project members don't require a license
  • All Service Management processes (IncMav, Req Fulfil, ProbMan, ChaMan, KonwMan, ReleaseMan, SLM, Config Man

Pricing

Standard Edition

$8.00
1 user(s) / month
Included in plan:
  • Free forever upto 5 technicians
  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports

Professional Edition

$16.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Help desk management
  • Knowledge base
  • Self-service portal
  • Software Asset management
  • Asset inventory reports
  • Agent based asset scanning

Enterprise Edition

$49.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Incident management
  • Asset management
  • Problem management
  • Service catalog
  • Change management

Pricing

Explorer - for 1-3 technicians

$19.00
1 user(s) / month
Included in plan:
  • Ticketing
  • Change Management
  • Approvals
  • Knowledge Base
  • Customer Portal
  • Asset Management
  • Software Licencing
  • Purchasing & Contracts
  • Workflow Automation
  • Network Discovery
  • Interactive Network Map

Express - for 4+ technicians

$49.00
1 user(s) / month
Included in plan:
  • Ticketing
  • Change Management
  • Approvals
  • Knowledge Base
  • Customer Portal
  • Asset Management
  • Software Licensing
  • Purchasing & Contracts
  • Workflow Automation
  • Network Discovery
  • for 4+ technicians
  • Interactive Network Map

Enterprise - for large organizations

$79.00
1 user(s) / month
Included in plan:
  • Everything in Express plus...
  • ITIL
  • Projects
  • Service Management
  • Service Catalog
  • SLA Management
  • Multi-stage Approvals
  • Stock Room Management
  • Consumables
  • Multiple Dashboards
  • Custom Forms
  • Advanced Workflow Automation

FAQs

    Does this service integrate with any other apps?
    • Integration with Identity Providers via SAML V2.0 and SCIM
    • Integration with asset discovery tools as NextThink and Microsoft SCCM
    • Integration with monitoring systems
    • Intergation with other service management systems
  • What is this service generally used for?
  • To provide a self-service portal for internal and external customers, as a one-stop-shop for giving internal support for IT, HR, Legal, Facilities, etc. for internal and external customer support and for project and resource management

  • Does this service offer guides, tutorials and or customer support?
  • Yes, 4me offers excellent support based on very stringent resolution and availability SLAs

  • Who are the main user groups of this service?
    • The IT, Security, HR, Legal and Facilities departments of enterprises
    • MSP's - Managed Service Providers for customer support
  • What platforms does this service support?
  • It is a SaaS (Software as a Service), available in the cloud

  • Does this service offer an API?
  • Yes, the APIs are documented on the 4me developer website

  • What are some applications this service is commonly used in tandem with?
  • Active Directory/Azure, Onelogin, Okta, Microsoft SCCM, Microsoft Outlook, ServiceNow, Jira, SAP Solution Manager

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

FAQs

    What are some applications this service is commonly used in tandem with?
  • ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.

  • What is this service generally used for?
  • ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.

  • Does this service integrate with any other apps?
  • Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.

  • Does this service offer an API?
  • Yes, ServiceDesk Plus offers Rest-API access.

  • Who are the main user groups of this service?
  • ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.

  • What platforms does this service support?
  • ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).

FAQs

    Does this service offer guides, tutorials and or customer support?
  • We do offer product training in both a remote and on-site setting as well as Technical Support to all registered customers.

  • What are some applications this service is commonly used in tandem with?
  • N/A.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, Alloy Navigator offer multi-user accounts.

  • Does this service offer an API?
  • Yes.

  • Does this service integrate with any other apps?
  • We offer a REST API, so long as a third-party solution has an API, Alloy Navigator can fully integrate with 3rd party tools and applications.

  • Who are the main user groups of this service?
    • Small Business
    • Mid-Size Business
    • Large Enterprises
    • Public Administrations
    • Non Profits
    • Freelancers
  • What is this service generally used for?
  • Alloy Navigator is used to streamline and improve the efficiency of IT processes and services.

  • What platforms does this service support?
  • Alloy Navigator can be installed onto Windows, Linux, Mac OS or Chromebook workstations and our Web Technician Portal can be optimized for use with any web browser on any internet capable device. The main console is available as both a Windows application on a local network or on a Web Portal for local access.

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
Pleasanton
Employees:
5001-10000
Likes:
Followers:
3.63k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
364

Other

Who uses 4me
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
Arabic, Czech, Danish, German, English, Hungarian, French, Italian, Chinese, Turkish, Spanish, Portuguese, Japanese, Russian, Dutch, Polish
Regional Restrictions:
No regional restrictions, free Auto Translation option

Other

Who uses ServiceDesk Plus
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Alloy Navigator
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
Chinese, English, French, German, Italian, Portuguese, Russian, Spanish
Regional Restrictions:
No restrictions.
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