Compare 4me vs Alloy Navigator vs Motadata

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About 4me

4me allows the internal and external service providers of an enterprise to collaborate while 4me keeps track of the service levels. 4me also offers, by far, the fastest global response times and the most user-friendly interface.

Supported processes

The 4me service provides support for the following processes:

  • Service portfolio & catalog management
  • Service level management
  • Service asset & configuration management
  • Incident management
  • Request fulfillment
  • Knowledge management
  • Problem management
  • Change management
  • Release & deployment management
  • Project management
  • Portfolio management
  • Time tracking

Apart from providing service desk analysts and support specialists a fast and intuitive user interface that minimizes their administrative effort, 4me also offers the following premium benefits:

  • Automatic tracking of all end-to-end SLAs, as well as the services provided by shared services organizations and managed service providers
  • Seamless and secure collaboration between all support domains within the same organization, as well as with its managed service providers

About Alloy Navigator

Alloy Navigator is an all-inclusive IT Service & Asset Management solution that provides thoughtful answers to your toughest IT challenges. At its core, Navigator comes with a powerful workflow process automation engine fortified by an intelligent interface that automatically creates meaningful relationships between the data that matters.

Covering several IT disciplines ranging from Help Desk, Inventory & Knowledgebase Management to ITIL-driven standards such as Change & Configuration Management, Alloy Navigator is the perfect solution for small, medium and enterprise businesses who strive to achieve the highest levels of productivity.

About Motadata

The ITIL V3 Compliant IT Service Management Software organizes information, automates support workflow, eliminates manual/back-end complexities and encourages self-service for maximum productivity and superior user experience. The platform offers a modern interface, built-in templates and guides, instant universal search and meaningful insights that help your IT teams to work effectively and streamline IT service delivery.

The Platform drastically reduces the number of incoming tickets, helps in creating a centralized knowledge base, eases the complexity of managing multiple assets, enables technicians to deploy patches remotely, complies to audit requirements and improves the performance of IT Service Desk.

The platform has received PinkVERIFY 2011 Certification for Incident Management, Problem Management and Request Fulfillment Modules.

Features

  • 2-Factor Authentication
  • Analytics
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • CRM Integration
  • Customer Management
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Features

  • 2-Factor Authentication
  • Analytics
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • CRM Integration
  • Customer Management
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Features

  • 2-Factor Authentication
  • Analytics
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • CRM Integration
  • Customer Management
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Summary

    No key features associated with this application.

Summary

  • Design robust IT processes with the most powerful workflow automation engine in its class without the need for costly programmers.

  • Achieve complete IT operational awareness with auto-intelligent datalinks that ensure you recognize important relationships within your information.

  • One-click audit your entire network, conquer the asset lifecycle, inventory with our barcode scanner, and ensure compliancy with best-in-class software licensing tools.

  • Reduce information overload with powerful content availability tools that allow you to provide customer specific content only to those who need it.

  • Achieve unprecedented insight with customizable, schedulable reports, tailorable end-user and admin dashboards and on-the-fly views for up-to-the-minute analysis.

Summary

    No key features associated with this application.

Pricing

Premium

$59.99
1 user(s) / month
Included in plan:
  • Self Service Portal
  • Project Management
  • Time Tracking
  • Auto Translate
  • Chatbot
  • Unlimited Storage
  • End users , approvers and project members don't require a license
  • All Service Management processes (IncMav, Req Fulfil, ProbMan, ChaMan, KonwMan, ReleaseMan, SLM, Config Man

Pricing

Explorer - for 1-3 technicians

$19.00
1 user(s) / month
Included in plan:
  • Ticketing
  • Change Management
  • Approvals
  • Knowledge Base
  • Customer Portal
  • Asset Management
  • Software Licencing
  • Purchasing & Contracts
  • Workflow Automation
  • Network Discovery
  • Interactive Network Map

Express - for 4+ technicians

$49.00
1 user(s) / month
Included in plan:
  • Ticketing
  • Change Management
  • Approvals
  • Knowledge Base
  • Customer Portal
  • Asset Management
  • Software Licensing
  • Purchasing & Contracts
  • Workflow Automation
  • Network Discovery
  • for 4+ technicians
  • Interactive Network Map

Enterprise - for large organizations

$79.00
1 user(s) / month
Included in plan:
  • Everything in Express plus...
  • ITIL
  • Projects
  • Service Management
  • Service Catalog
  • SLA Management
  • Multi-stage Approvals
  • Stock Room Management
  • Consumables
  • Multiple Dashboards
  • Custom Forms
  • Advanced Workflow Automation

FAQs

    Does this service integrate with any other apps?
    • Integration with Identity Providers via SAML V2.0 and SCIM
    • Integration with asset discovery tools as NextThink and Microsoft SCCM
    • Integration with monitoring systems
    • Intergation with other service management systems
  • What is this service generally used for?
  • To provide a self-service portal for internal and external customers, as a one-stop-shop for giving internal support for IT, HR, Legal, Facilities, etc. for internal and external customer support and for project and resource management

  • Does this service offer guides, tutorials and or customer support?
  • Yes, 4me offers excellent support based on very stringent resolution and availability SLAs

  • Who are the main user groups of this service?
    • The IT, Security, HR, Legal and Facilities departments of enterprises
    • MSP's - Managed Service Providers for customer support
  • What platforms does this service support?
  • It is a SaaS (Software as a Service), available in the cloud

  • Does this service offer an API?
  • Yes, the APIs are documented on the 4me developer website

  • What are some applications this service is commonly used in tandem with?
  • Active Directory/Azure, Onelogin, Okta, Microsoft SCCM, Microsoft Outlook, ServiceNow, Jira, SAP Solution Manager

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

FAQs

    Does this service offer guides, tutorials and or customer support?
  • We do offer product training in both a remote and on-site setting as well as Technical Support to all registered customers.

  • What are some applications this service is commonly used in tandem with?
  • N/A.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, Alloy Navigator offer multi-user accounts.

  • Does this service offer an API?
  • Yes.

  • Does this service integrate with any other apps?
  • We offer a REST API, so long as a third-party solution has an API, Alloy Navigator can fully integrate with 3rd party tools and applications.

  • Who are the main user groups of this service?
    • Small Business
    • Mid-Size Business
    • Large Enterprises
    • Public Administrations
    • Non Profits
    • Freelancers
  • What is this service generally used for?
  • Alloy Navigator is used to streamline and improve the efficiency of IT processes and services.

  • What platforms does this service support?
  • Alloy Navigator can be installed onto Windows, Linux, Mac OS or Chromebook workstations and our Web Technician Portal can be optimized for use with any web browser on any internet capable device. The main console is available as both a Windows application on a local network or on a Web Portal for local access.

FAQs

    No FAQs associated with this application.

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Vendor Information

Founded:
-
Based in:
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Employees:
-
Likes:
Followers:
364

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
197

Other

Who uses 4me
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
Arabic, Czech, Danish, German, English, Hungarian, French, Italian, Chinese, Turkish, Spanish, Portuguese, Japanese, Russian, Dutch, Polish
Regional Restrictions:
No regional restrictions, free Auto Translation option

Other

Who uses Alloy Navigator
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
Chinese, English, French, German, Italian, Portuguese, Russian, Spanish
Regional Restrictions:
No restrictions.

Other

Who uses Motadata
  • Startups
  • Agencies
  • Enterprises
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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