4me allows the internal and external service providers of an enterprise to collaborate while 4me keeps track of the service levels. 4me also offers, by far, the fastest global response times and the most user-friendly interface.
Supported processes
The 4me service provides support for the following processes:
Service portfolio & catalog management
Service level management
Service asset & configuration management
Incident management
Request fulfillment
Knowledge management
Problem management
Change management
Release & deployment management
Project management
Portfolio management
Time tracking
Apart from providing service desk analysts and support specialists a fast and intuitive user interface that minimizes their administrative effort, 4me also offers the following premium benefits:
Automatic tracking of all end-to-end SLAs, as well as the services provided by shared services organizations and managed service providers
Seamless and secure collaboration between all support domains within the same organization, as well as with its managed service providers
About KnowledgeDesk
Service Management Software... Redefined
A Practical Approach to Knowledge-Centered Service (KCS) and Information Technology Infrastructure Library (ITIL)
KnowledgeDesk employs a practical new approach to knowledge-centred service (KCS) and ITIL in an easy-to-use and cost-effective cloud-based software solution. We call it Knowledge-Centered Service Management.
KCSM transforms ITSM ticketing into a knowledge-centric, data-driven, decision-making system that enables IT organizations to continually identify and eliminate the root cause of the incidents impacting their customers. Although fully-compliant with KCS and ITIL, KCSM is more practical and easy-to-use.
Knowledge Management
KnowledgeDesk Knowledge Management is a fully-compliant KCS system that enables organizations to create, manage, search, share and use articles to resolve customer tickets. Use Knowledge Management as a standalone application to capture and reuse organizational knowledge, or use Knowledge Management with KnowledgeDesk's Help Desk to empower your service desk or customer service team.
Help Desk
KnowledgeDesk Help Desk transforms traditional customer support and help desk environments by empowering them to reuse and leverage knowledge articles as tools to resolve customer tickets, decreasing average time-to-resolution, decreasing organizational costs and improving customer satisfaction. Moreover, by reusing knowledge in the resolution of help desk inquiries, organizations are able to more quickly identify the root cause problems driving customer issues.sues.
Administration
KnowledgeDesk Administration is the IT Manager's new best friend, providing robust capabilities to manage users and permissions; organization locations and structure; article and ticket configurations and assignments; service level agreements and priorities; and application branding.
Service Catalog
KnowledgeDesk Service Management is an integral component that supports Knowledge Management and Help Desk capabilities by enabling organizations to create and manage services through their lifecycle.
Service Level Management
Create and manage service level targets and assign service level priorities to each article and ticket to govern automation of ticket handling, including routing, prioritization, due dates and escalations, and measurement and reporting of performance relative to service level commitments.
About Alloy Navigator
Alloy Navigator is an all-inclusive IT Service & Asset Management solution that provides thoughtful answers to your toughest IT challenges. At its core, Navigator comes with a powerful workflow process automation engine fortified by an intelligent interface that automatically creates meaningful relationships between the data that matters.
Covering several IT disciplines ranging from Help Desk, Inventory & Knowledgebase Management to ITIL-driven standards such as Change & Configuration Management, Alloy Navigator is the perfect solution for small, medium and enterprise businesses who strive to achieve the highest levels of productivity.
Features
2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Chat
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Chat
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Chat
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Summary
No key features associated with this application.
Summary
No key features associated with this application.
Summary
Design robust IT processes with the most powerful workflow automation engine in its class without the need for costly programmers.
Achieve complete IT operational awareness with auto-intelligent datalinks that ensure you recognize important relationships within your information.
One-click audit your entire network, conquer the asset lifecycle, inventory with our barcode scanner, and ensure compliancy with best-in-class software licensing tools.
Reduce information overload with powerful content availability tools that allow you to provide customer specific content only to those who need it.
Achieve unprecedented insight with customizable, schedulable reports, tailorable end-user and admin dashboards and on-the-fly views for up-to-the-minute analysis.
Pricing
Premium
$59.99
1 user(s) / month
Included in plan:
Self Service Portal
Project Management
Time Tracking
Auto Translate
Chatbot
Unlimited Storage
End users , approvers and project members don't require a license
All Service Management processes (IncMav, Req Fulfil, ProbMan, ChaMan, KonwMan, ReleaseMan, SLM, Config Man
Pricing
Explorer - for 1-3 technicians
$19.00
1 user(s) / month
Included in plan:
Ticketing
Change Management
Approvals
Knowledge Base
Customer Portal
Asset Management
Software Licencing
Purchasing & Contracts
Workflow Automation
Network Discovery
Interactive Network Map
Express - for 4+ technicians
$49.00
1 user(s) / month
Included in plan:
Ticketing
Change Management
Approvals
Knowledge Base
Customer Portal
Asset Management
Software Licensing
Purchasing & Contracts
Workflow Automation
Network Discovery
for 4+ technicians
Interactive Network Map
Enterprise - for large organizations
$79.00
1 user(s) / month
Included in plan:
Everything in Express plus...
ITIL
Projects
Service Management
Service Catalog
SLA Management
Multi-stage Approvals
Stock Room Management
Consumables
Multiple Dashboards
Custom Forms
Advanced Workflow Automation
FAQs
Does this service integrate with any other apps?
Integration with Identity Providers via SAML V2.0 and SCIM
Integration with asset discovery tools as NextThink and Microsoft SCCM
Integration with monitoring systems
Intergation with other service management systems
What is this service generally used for?
To provide a self-service portal for internal and external customers, as a one-stop-shop for giving internal support for IT, HR, Legal, Facilities, etc. for internal and external customer support and for project and resource management
Does this service offer guides, tutorials and or customer support?
Yes, 4me offers excellent support based on very stringent resolution and availability SLAs
Who are the main user groups of this service?
The IT, Security, HR, Legal and Facilities departments of enterprises
MSP's - Managed Service Providers for customer support
What platforms does this service support?
It is a SaaS (Software as a Service), available in the cloud
Does this service offer an API?
Yes, the APIs are documented on the 4me developer website
What are some applications this service is commonly used in tandem with?
Active Directory/Azure, Onelogin, Okta, Microsoft SCCM, Microsoft Outlook, ServiceNow, Jira, SAP Solution Manager
Does this service offer multi-user capability (e.g. teams)?
Yes
FAQs
No FAQs associated with this application.
FAQs
Does this service offer guides, tutorials and or customer support?
We do offer product training in both a remote and on-site setting as well as Technical Support to all registered customers.
What are some applications this service is commonly used in tandem with?
N/A.
Does this service offer multi-user capability (e.g. teams)?
Yes, Alloy Navigator offer multi-user accounts.
Does this service offer an API?
Yes.
Does this service integrate with any other apps?
We offer a REST API, so long as a third-party solution has an API, Alloy Navigator can fully integrate with 3rd party tools and applications.
Who are the main user groups of this service?
Small Business
Mid-Size Business
Large Enterprises
Public Administrations
Non Profits
Freelancers
What is this service generally used for?
Alloy Navigator is used to streamline and improve the efficiency of IT processes and services.
What platforms does this service support?
Alloy Navigator can be installed onto Windows, Linux, Mac OS or Chromebook workstations and our Web Technician Portal can be optimized for use with any web browser on any internet capable device. The main console is available as both a Windows application on a local network or on a Web Portal for local access.
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