4me allows the internal and external service providers of an enterprise to collaborate while 4me keeps track of the service levels. 4me also offers, by far, the fastest global response times and the most user-friendly interface.
Supported processes
The 4me service provides support for the following processes:
Service portfolio & catalog management
Service level management
Service asset & configuration management
Incident management
Request fulfillment
Knowledge management
Problem management
Change management
Release & deployment management
Project management
Portfolio management
Time tracking
Apart from providing service desk analysts and support specialists a fast and intuitive user interface that minimizes their administrative effort, 4me also offers the following premium benefits:
Automatic tracking of all end-to-end SLAs, as well as the services provided by shared services organizations and managed service providers
Seamless and secure collaboration between all support domains within the same organization, as well as with its managed service providers
About AlertOps
AlertOps is software that enables an organization to take control of incidents and automate actions that reduce cost, protect revenue and improve the customer experience.
AlertOps is a SaaS-based, Alerting & Real-Time Platform that helps ITOps, DevOps, SecOps, HybridOps, BusinessOps, IndustrialOps and Support teams respond to business-critical incidents better and faster.
With AlertOps you get:
✓ Total Flexibility, no compromises.
✓ End-to-end Workflow Automation.
✓ Full Stack Incident Visibility
✓ Expert Guidance, on-demand.
Visit us at: alertops.com and schedule a personalized demo. We will be happy to discuss your use case and show you why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.
AlertOps is an incident management system that helps IT operations and DevOps manage and optimize their alerts from various monitoring systems to greatly reduce alert fatigue and mean time to resolution (MTTR). AlertOps ensures that the alerts reach the right person the first time, every time! We use smart routing technology, routing rules based on user priorities and schedules that integrate with your on-call schedule. AlertOps manages your incident management process by reducing alert noise and resolution time with our multi-tiered escalation rule. AlertOps is currently being used by 1,000’s of users; trusted by major corporations to manage their IT operations.
AlertOps allows you to:
• Receive unlimited push notifications
• Easily respond to open alerts (view, take assignment, close or escalate to the next on call person)
• View alert details and resolution
• View all messages related to the alert
• Assign Alerts directly from push notifications without launching the app
• Reply to Alerts, even if you’re not on-call
• Get resolution details when an alert is closed
Why AlertOps?
AlertOps is an industry-leading Incident Response Automation and Alert Management Platform. A SaaS-based software solution, collaboration and automation hub that enables an organization to dramatically improve the issue notification, escalation, and time to resolution process. As incidents occur that impact business-critical processes and revenue streams, the platform alerts the right people at the right time and with the right data to enable rapid incident resolution.
As organizations evaluate solutions to improve and transform critical incident response -- to support ever-increasing customer and business requirements -- the AlertOps platform is uniquely suited with category-leading features to enable better and seamless customer experiences while helping drive improved operational efficiency and boosting business results. Discover why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.
Features
2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Chat
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Chat
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Summary
No key features associated with this application.
Summary
No key features associated with this application.
Pricing
Premium
$59.99
1 user(s) / month
Included in plan:
Self Service Portal
Project Management
Time Tracking
Auto Translate
Chatbot
Unlimited Storage
End users , approvers and project members don't require a license
All Service Management processes (IncMav, Req Fulfil, ProbMan, ChaMan, KonwMan, ReleaseMan, SLM, Config Man
Pricing
Starter Pack
Free
Included in plan:
Easy on-call scheduling, unlimited API calls, enriched alerts & online help
Standard
$5.00
1 user(s) / month
Included in plan:
Alerting and on-call scheduling for small teams (up to 10 users)
Premium
$15.00
1 user(s) / month
Included in plan:
Advanced incident response automation for teams
Enterprise
$23.00
1 user(s) / month
Included in plan:
Major incident management for enterprise needs
FAQs
Does this service integrate with any other apps?
Integration with Identity Providers via SAML V2.0 and SCIM
Integration with asset discovery tools as NextThink and Microsoft SCCM
Integration with monitoring systems
Intergation with other service management systems
What is this service generally used for?
To provide a self-service portal for internal and external customers, as a one-stop-shop for giving internal support for IT, HR, Legal, Facilities, etc. for internal and external customer support and for project and resource management
Does this service offer guides, tutorials and or customer support?
Yes, 4me offers excellent support based on very stringent resolution and availability SLAs
Who are the main user groups of this service?
The IT, Security, HR, Legal and Facilities departments of enterprises
MSP's - Managed Service Providers for customer support
What platforms does this service support?
It is a SaaS (Software as a Service), available in the cloud
Does this service offer an API?
Yes, the APIs are documented on the 4me developer website
What are some applications this service is commonly used in tandem with?
Active Directory/Azure, Onelogin, Okta, Microsoft SCCM, Microsoft Outlook, ServiceNow, Jira, SAP Solution Manager
Does this service offer multi-user capability (e.g. teams)?
Yes
FAQs
What is this service generally used for?
This service is generally used for major incident management needs as well as for communicating and collaborating. Specifically, with on-call scheduling, you can reduce your MTTR drastically.
Does this service offer multi-user capability (e.g. teams)?
AlertOps offers multiple user capability as it is a pay per user service. In AlertOps you can have both individuals and teams that you could have join a conference bridge. Additionally you are able to assign users to different levels of security such as Tier 2, Tier 1, or manager.
Does this service offer an API?
Yes, we offer both an Open General REST API and an Email API.
Does this service offer guides, tutorials and or customer support?
We have documentation that is easy to access on the website. Additionally, AlertOps has instructional videos. AlertOps offers live demos and a 14 day free trial. For additional support, we also are always on email and chat on Intercom.
What are some applications this service is commonly used in tandem with?
This service is commonly used in tandem with monitoring tools and service desk / help desk tools.
Who are the main user groups of this service?
The main user groups of this service are IT team members, DevOps team members, and Incident Management team members. These teams are regularly part of enterprises and sometimes SMB's as well.
Does this service integrate with any other apps?
AlertOps integrates with over 100 other apps including: JIRA, ServiceNow, HipChat, Slack, AWS, DataDog, BMC RemedyForce, Nagios, NewRelic and Splunk.
What platforms does this service support?
AlertOps is a web based platform that also has an android and an iOs mobile app.
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