Compare 360dialog WhatsApp Business API vs Comm100 Live Chat

360dialog WhatsApp Business API 13 Customer Chat	Comm100 Live Chat 24 Customer Chat
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Crozscore 88% what is this? User Happiness: 98% Press Buzz: 40% User Trend: interest falling	Crozscore 87% what is this? User Happiness: 84% Press Buzz: 52%
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About 360dialog WhatsApp Business API 360dialog is official Facebook accredited Business Solution Provider (BSP) of the hosted WhatsApp Business API solution. The USPs: Developer friendly API: direct access to WhatsApp Business API No extra documentation additional to the original WhatsApp documentation needed Regional hosting for data compliance & performance available, GDPR-compliant On-Premise hosting in customer's own cloud environment available 360dialog does not save message data after retrieved to clients' services Discounts on Inbox-, CRM- or Chatbot-solutions of >200 partners available	About Comm100 Live Chat Comm100 is a global provider of digital omnichannel customer engagement software for education, government and commercial organizations of all sizes. With Comm100, organizations can provide excellent digital customer experiences through configurable, value-driven live chat, secure messaging, AI-powered bots and automation within one integrated console. Comm100 is powered by zero downtime, the highest standards in security, and AI automation, ensuring customers get answers anytime, anywhere. Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most. Via website and mobile app, agents engage more effectively with a choice of powerful tools including co-browsing, auto-translation, routing, and audio and video chat. Comm100 Live Chat is available in team, business, and enterprise editions. Front-line marketing and sales, service, and support use Comm100 Live Chat to exceed customer expectations, improve agent efficiency, and drive revenue with significant ROI. Over 6,500 companies worldwide including Rackspace, Stanford University, and Canadian Blood Services use Comm100 to provide the world’s most personalized live chat experience. Comm100 Live Chat is specifically designed for medium to large eCommerce websites, call centers or customer service teams. It comes with a suite of tools for users to improve their customer satisfaction while reducing the cost, including advanced chat routing and allocation for making finding the right department painless, auto visitor recognition for providing fast and personalized service, insightful KPI reporting for evaluating agent performance, 24/7 chat volume reports for staffing optimization, integration with GotoMeeting, Cisco call center, Avaya call center, salesforce, etc. for providing multi-channel support and many more. Fully customizable Chatbot that automate your live chat, saving staff only for the most complex issues. Audio & Video Chat that offers a more efficient way of communication and helps establish more trusting customer relationships Industry leading security mechanisms including PCI compliant secure form, Credit Card Masking, Visitor Single Sign-On, LDAP Authentication, strong password policy, IP restriction, and more. Being able to provide 100% uptime with the patent-pending MaximumOn technology. Multiple deployment options. Shared, dedicated, on-premises? Your choice. On-demand custom development is available with dedicated deployment and on-premises deployment. Onboarding, training and consulting: 24*7 live chat support, dedicated solution consultant, tailored training and 100% dedication to solving problems for customers. FYI: Discover how prospective students want to be supported and engaged during the pre-enrolment phase in our latest student survey: https://www.comm100.com/resources/report/higher-ed-admissions-report-prospective-student-survey/
Features API Batch Permissions & Access Chat Contact Management Customer Management Dashboard Data Export Data Import Email Integration External Integrations Google Apps Integration Lead Management Lead Scoring Marketing Automation Multi-User Notifications Click-to-Dial	Features API Batch Permissions & Access Chat Contact Management Customer Management Dashboard Data Export Data Import Email Integration External Integrations Google Apps Integration Lead Management Lead Scoring Marketing Automation Multi-User Notifications Click-to-Dial
Summary WhatsApp API: Your direct access to the WhatsApp Business API to send and receive messages and notifications. Hub API: We support you with the setup and management of multiple clients and WhatsApp Numbers, requesting access to the WhatsApp API and more. Hub: Our Hub is a visual tool which allows you to create your WhatsApp Business Account with our interface. In addition, you can manage your WABA, get notifications and status updates - all in one tool. Documentation: Developers can use the original WhatsApp documentation. On Premise: Hosting in customer's own data center infrastructure available. Scaling: For potential high volume partners 360dialog offers scalable partnership agreements.	Summary Chatbot that automates your live chat Audio & Video Chat Fully customizable chat buttons and windows Insightful performance reports & analysis Rule-based chat routing and allocation Industry-leading security and reliability 100% uptime with the MaximumOn technology Multiple Languages and auto-translation APIs and webhooks Integration with popular CMS, e-Commerce, CRM, screen sharing, help desk, contact center, analytics systems
	Pricing Live Chat Startup $39.00 1 user(s) / month Included in plan: Live Chat Configurable chat button and window Multi-language chat Real-time visitor and agent monitoring Canned messages Pre-chat survey (no custom fields) Accept chats automatically Transfer chats to agents Team chat (agent-to-agent) Offline messaging Set agent’s maximum simultaneous chats Basic reporting Auto proactive chat (invitation) - simple Push page Ban visitors Visitor rating 12 months data storage Live Chat Plus $69.00 1 user(s) / month Included in plan: Everything in Live Chat Startup, plus: Audio-video chat Remove "Powered by Comm100" Multiple campaigns Role management Custom fields Offline message report View reports by campaigns Pre-chat survey (with custom fields) Post-chat survey (with custom fields) 24 months data storage Live Chat Ultra 1 user(s) / month Included in plan: Everything in Live Chat Plus, plus: Dynamic campaigns Advanced reporting Custom variables Shift Advanced chat routing Conversion Named customer success manager On-premise deployment Guided onboarding Agent/Visitor single sign-on Rule-based chat distribution Custom CSS for visitor side windows 24 months data storage
FAQs What are some applications this service is commonly used in tandem with? CRM Live Chat Inbox IOT What is this service generally used for? Availability for WhatsApp Who are the main user groups of this service? Cloud solution providers for - CRM - Live Chat - Inbox - IOT What platforms does this service support? WhatsApp Does this service integrate with any other apps? As an API provider integration is possible everywhere Does this service offer guides, tutorials and or customer support? yes Does this service offer an API? The API is the service Does this service offer multi-user capability (e.g. teams)? Yes	FAQs No FAQs associated with this application.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 1.74k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 5.1k
Other Who uses 360dialog WhatsApp Business API Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English, German, Polish, Russian, Portuguese, Spanish Regional Restrictions: No restrictions.	Other Who uses Comm100 Live Chat Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.